Creating Revenue from Customer Data

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A data monetization framework from Accenture Interactive. Three questions your company should answer to start realizing revenue opportunities from your data.

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Creating Revenue from Customer Data

  1. 1. Creating Revenue from Customer Data A Data Monetization Framework from Accenture Interactive.
  2. 2. Just imagine where your data could take you. Start answering these questions, and your company is well on its way to realizing revenue opportunities from data. 2 1 What’s your data worth? What’s your data strategy? 3 What’s your data opportunity?
  3. 3. #1 What’s your data worth? Understand your data to see where the value may lie. Call center logs, data stored as text or social media posts exist in abundance. But unless data is easily accessible in a scalable format, it’s of little use. Ensure your data is structured to allow you to extract relevant, marketable insights.
  4. 4. #2 What’s your data strategy? The Accenture Interactive Data Monetization Framework helps determine the right business model. 1 Companies that generate a rich pool of raw data can sell it with little investment - think NASDAQ Data On Demand service. 2 Processed data comes from multiple sources that is stored, managed and analyzed for others to consume. 3 Use of data science, data mining, predictive modeling and analytics help perform complex correlations on data and gain business insights. 4 The ability to present data, insights, and analytic models to key business partners, helps them build scalable new business ventures. 5 Companies provide an end-to-end solution to conduct high value transactions, leveraging the unique data of the enterprise, at scale for key business partners. 5 Transact 4 Presentation 3 Insights 2 Processed Data 1 Raw Data Value of Data Volume of Data
  5. 5. #3 What’s your data opportunity? Data monetization alliances are gathering momentum. For example, retailers are collaborating with wireless carriers to gain insights into geolocation data, tracking customer movements at shopping malls or in-store, and using that data to devise targeted marketing campaigns and design loyalty programs based on relevance and frequency. Consider your data and strategy to determine your go-to-market approach.
  6. 6. Gain insight into revenue opportunities embedded in enterprise data. Accenture Interactive – Point of View Series What’s your data worth? Gain insight into revenue opportunities embedded in enterprise data As the volume and variety of data continues to rise, so do the opportunities to find value in it. But to identify data monetization opportunities in an informed and resultsdriven manner, companies must assess the value of enterprise data, determine how best to maximize its potential and figure out how to get the data to the market efficiently. Find out more at www.accenture.com/ data-monetization or download the Data Monetization PoV for our 5 step framework to monetizing your data. Download the Data Monetization PoV
  7. 7. To learn more about leveraging enterprise data for developing an effective monetization strategy, contact: Craig Macdonald craig.macdonald@accenture.com Benjamin Lee benjamin.x.y.lee@accenture.com Join the conversation @AccentureSocial www.accenture.com/interactive Copyright © 2013 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. About Accenture Accenture is a global management consulting, technology services and outsourcing company, with approximately 275,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is www.accenture.com. About Accenture Interactive Accenture Interactive helps the world’s leading brands drive superior marketing performance across the full multichannel customer experience. Working with over 5,000 Accenture professionals dedicated to serving the marketing function, Accenture Interactive offers integrated, industrialized and industry-driven marketing solutions and services across consulting, technology and outsourcing powered by analytics. Follow @AccentureSocial or visit accenture.com/interactive.

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