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Colt Global City Reach ProgrammeOptional subtitlePresenter’s Name© 2010 Colt Technology Services Group Limited. All rights...
Agenda    1   Challenges for global business    2   Colt‟s Global City Reach programme    3   Colt Global City Reach servi...
Challenges for globalbusiness© 2010 Colt Technology Services Group Limited. All rights reserved                           ...
Challenges facing global businesses                          Engaging employees                Risk Mitigation            ...
Meeting the challenge    Business objective:      Potential technology strategies:       Business efficiency     Vendor ra...
Colt’s Global City Reachprogramme© 2010 Colt Technology Services Group Limited. All rights reserved                       ...
Leading European service provider withglobal reach                                        Central and Eastern             ...
Europe’s leading information delivery platform8
Colt European latency (1Gbps - 10Gbps services)                                                                  Copenhage...
Colt’s Global City Reach programme                     Platform requirements                       Solution Design        ...
Solutions designTo provide high specification connectivity, guaranteeing...           • Low latency          • Diversity...
Partner integration                                                                            82Existing Partner network ...
Service experience       Service Level Agreement (SLA)      SLA                                                Contract   ...
USA Proposition© 2010 Colt Technology Services Group Limited. All rights reserved                                         ...
Features available on USA routes                  Colt has selected transatlantic routes with low latencies; where linked ...
Colt transatlantic latency                   New York      Chicago       Boston   London           33.17         41.33    ...
LDN Route details Route                     Capacity   Latency   Supplier          Cable Boston – London (KJC)      2.5Gb ...
Colt Partners in the USA•    NNIs with wide range of partners•    Customer choice of connection•    Direct routes to the h...
Ethernet demarcation device benefits                    Provides end-to-end monitoring right up to the customer‟s equipmen...
Central & Eastern EuropeProposition© 2010 Colt Technology Services Group Limited. All rights reserved                     ...
Features available on CEE routes                  Colt has selected Central and Eastern European routes with low latencies...
Central and Eastern Europe latency                                                               Indicative latency on sho...
Colt partners in central and eastern Europe•    Insert bullet point•    Insert bullet point•    Insert bullet point       ...
Colt Global City Reachservices© 2010 Colt Technology Services Group Limited. All rights reserved                          ...
Global City Reach portfolio     1   Colt-Grade Ethernet     2   Colt IP VPN     3   Colt Wavelength Services     4   Colt ...
Global City Reach services by city                                GCR USA                       GCR Central & Eastern Euro...
1. Colt-grade Ethernet                  Colt LANLink               Colt LANLink Product                                   ...
End-to-end service management          Customer                                                 Customer          LAN     ...
Layer 2 security                  Customer A                                                      Customer A              ...
Ethernet over MSP: Customer benefits     Feature                   Benefit         Ethernet delivery,          Simple and ...
Colt Multi-Service Platform (MSP)       Customer site                                                       Ethernet netwo...
Colt-grade Ethernet service features Topology           Point-to-point, hub and spoke, any-to-any Bandwidth          Granu...
Colt-grade Ethernet – Customer Benefits                                      Cost     Flexibility                         ...
2. Colt IP VPNA shared backbone:• Lower cost• Increased flexibility• Scales to hundreds of sites                     Colt•...
Colt IP VPN service features Bandwidth                        64kbps - 1Gbps Number of sites                  Very scalabl...
Colt IP VPN – Customer benefits        High        Enhance the resilience of your network with a broad range of value     ...
3. Colt Wavelength Services        London                                                Vienna                           ...
Colt Wavelength service features                     • Metro networks in 34 cities Network                     • High capa...
Colt Wavelength customer benefits     Feature                        Benefit                                         …very...
4. Colt LinkBetter value compared to traditional PTT solutionsBetter value delivered through:•    Higher quality service• ...
Colt Link service features                      1920kbps, 1984kbps, 2Mbps, 34Mbps, 45Mbps. STM-1, STM- Bandwidth          ...
Colt Link – Customer benefits         High       Our networks use the latest SDH and DWDM technologies which are extremely...
The Colt Advantage© 2010 Colt Technology Services Group Limited. All rights reserved                                      ...
Market leading information delivery platformNetworks:•    25,000km of owned and operated fibre network in 13 countries•   ...
Service Provider of            Service Provider of  Award-winning services                                     the Year   ...
The Forrester WaveThe Forrester Wave™: European WAN Services, Q2 2010           Risky                   Strong           b...
Success with Enterprise customers% of Colt Enterprise customers* with Ethernet WAN services and solutions                 ...
Proven track record• Track record of success with Enterprise customers• World class Ethernet portfolio• Award-winning serv...
Thank youpresenters.name@colt.netwww.colt.net© 2010 Colt Technology Services Group Limited. All rights reserved
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Global city reach customer presentation

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Transcript of "Global city reach customer presentation"

  1. 1. Colt Global City Reach ProgrammeOptional subtitlePresenter’s Name© 2010 Colt Technology Services Group Limited. All rights reserved
  2. 2. Agenda 1 Challenges for global business 2 Colt‟s Global City Reach programme 3 Colt Global City Reach services 4 USA proposition 5 CEE proposition 6 The Colt advantage2
  3. 3. Challenges for globalbusiness© 2010 Colt Technology Services Group Limited. All rights reserved 1
  4. 4. Challenges facing global businesses Engaging employees Risk Mitigation Flexibility Capital shortage Cost Reduction Business Transformation Security Revenue growth Scalable services Skills shortage Innovation Reduce carbon emissions Improving business processes Vendor management4
  5. 5. Meeting the challenge Business objective: Potential technology strategies: Business efficiency Vendor rationalisation IT Optimisation Converged networks Cost reductions and Outsourcing non-core revenue growth activities5
  6. 6. Colt’s Global City Reachprogramme© 2010 Colt Technology Services Group Limited. All rights reserved 2
  7. 7. Leading European service provider withglobal reach Central and Eastern USA Asia Europe Colt-grade Ethernet to Boston, Colt-grade Ethernet to Vienna Colt is also progressing with a Chicago, New York and Newark Prague, Bratislava, Bucharest, business case to deliver Budapest, and Warsaw connectivity options in Asia Wavelength Services to Prague, (Timelines for this phase of the Colt Link services to Boston, project are TBC) Vienna, Dresden and Bratislava Chicago, New York and Newark Colt IP VPN to Prague, Bratislava, Bucharest, Budapest, and Warsaw7
  8. 8. Europe’s leading information delivery platform8
  9. 9. Colt European latency (1Gbps - 10Gbps services) Copenhagen Amsterdam Stockholm Barcelona Frankfurt Brussels London Madrid Milan Paris Barcelona 13.44 Brussels 1.54 11.79 Copenhagen 6.08 19.10 7.62 Frankfurt 3.25 12.49 4.79 6.61 London 3.93 12.77 2.39 9.94 4.22 Madrid 14.29 4.19 12.64 20.24 14.63 13.41 Milan 8.31 7.59 9.01 11.67 5.06 9.28 16.09 Paris 4.23 9.29 2.58 11.31 4.70 3.48 9.93 6.43 Stockholm 10.13 23.15 11.67 4.05 10.66 13.99 24.29 15.72 15.36 Zurich 6.59 9.15 8.13 9.95 3.34 7.54 13.34 1.72 4.71 14.00 • Above figures are Colt PoP to Colt PoP • Figures only apply to 1/2.5/10Gbps routed across Infinera platform • Metro latency excluded9
  10. 10. Colt’s Global City Reach programme Platform requirements Solution Design Partner Integration Service Experience Focus on what is important for enterprise customers10
  11. 11. Solutions designTo provide high specification connectivity, guaranteeing... • Low latency • Diversity • Resilience • Layer 2 Security Features available globally: Large Frame support Ability to connect at least 1,000 MACs directly VLAN transparency Class of Service11
  12. 12. Partner integration 82Existing Partner network No of Partners• 80+ Partners with Ethernet capabilities 70• 21+ Countries – each with language and 60 regulatory requirements 45• End-to-end service agreements• Technical validation of Partner service 20 06 07 08 09 10 Colt has several years of experience in integrating partner networks into a single end-to-end service12
  13. 13. Service experience Service Level Agreement (SLA) SLA Contract Colt Online – Customer portal* Web 2.0 All customers Colt Customer Service Centre (CSC) Phone & Email Customer feedback programmes Questionnaire Colt Converged Service Teams Multi-service/vendor Optional Colt Service Management Service Manager services Colt Direct Network Assurance (DNA) Tech-to-tech* Includes online performance reporting13
  14. 14. USA Proposition© 2010 Colt Technology Services Group Limited. All rights reserved 4
  15. 15. Features available on USA routes Colt has selected transatlantic routes with low latencies; where linked with our Low Latency European network the proposition strengthens further The option to avoid New York and/or London, and the ability to route via Boston Diversity for fastest route to London, or via Newark to Paris and beyond Both worker and protect paths are fixed, giving predictable latency figures. The Fixed Routing protect paths have similar latencies to the worker paths (6% maximum variance) Colt will monitor circuits end-to-end and have dedicated teams for service Service Levels delivery and service assurance. Target lead time from 20 days As well as point-to-point circuits, Colt‟s Hub and Spoke and E-PN services will Topologies be available Enhanced In addition to each transatlantic cable being protected, enhanced resilience Resilience options available (GOLD and PLATINUM) Colt Ethernet A guaranteed specification end-to-end. Large frame support, VLAN features transparency, Ethernet protocol transparency, Class of Service15
  16. 16. Colt transatlantic latency New York Chicago Boston London 33.17 41.33 37.10 Paris 36.30 44.46 40.90 Frankfurt 37.39 45.55 41.32 Amsterdam 37.17 45.33 41.10 Brussels 35.57 43.73 39.50 Madrid 46.90 55.06 51.10 Rome 47.77 55.93 51.70 London Copenhagen 46.17 54.33 50.10 50.57 58.73 54.50 4.22 Stockholm Zurich 41.37 49.53 45.30 Frankfurt Latency figures are maximum „PoP to PoP‟ values using 1Gb services, 64 byte frames and shortest routes Paris Latency (ms) 37.1 36.1 37.0 33.17 BostonChicago 8.45 8.2 New York Newark 16
  17. 17. LDN Route details Route Capacity Latency Supplier Cable Boston – London (KJC) 2.5Gb 37.1 Hibernia HATL (North) Protected by 2.5Gb 42.9 Hibernia HATL (South) New York – London (KJC) 10Gb 33.17 Global Crossing AC-1 Protected by 10Gb 34.0 FLAG FA-1 (North) Newark – London (PBP) 10Gb 36.1 VSNL TGN (North) Protected by 10Gb 40.0 Hibernia HATL (South) Newark – Paris (MKF) 10Gb 36.0 Apollo Apollo (South) Protected by 10Gb 39.0 Flag FA-1 (South) New York - Newark 10Gb 1.0 Hibernia Domestic Protected by 10Gb 1.0 Level3 Domestic New York – Chicago 2.5Gb 8.2 CFN Domestic Protected by 2.5Gb 8.45 Level 3 Domestic17
  18. 18. Colt Partners in the USA• NNIs with wide range of partners• Customer choice of connection• Direct routes to the hub © 2010 Google Map Data• NNIs with wide range of partners• Customer choice of connection• Direct routes to the hub18
  19. 19. Ethernet demarcation device benefits Provides end-to-end monitoring right up to the customer‟s equipment using Availability standards-based Ethernet OAM, enabling improvement to service availability Low-level end-to-end diagnostic capabilities drive improved TTR and fault TTR management SLA Improved service delivery SLA with reduced site visits through single-ended Installation commissioning via remote loop-back capability Enhanced Support of performance reporting, flexible interface options, Class of Service, features jumbo frame for both on-net/off-net Sophisticated traffic-shaping and rate-limiting capabilities can support service Upgrades features such as rapid bandwidth upgrade where OLO tail capacity is available Native Ethernet and Fibre but also „legacy-but-ubiquitous‟ E1/E3 – these are Access also the only regulated services in some countries19
  20. 20. Central & Eastern EuropeProposition© 2010 Colt Technology Services Group Limited. All rights reserved 5
  21. 21. Features available on CEE routes Colt has selected Central and Eastern European routes with low latencies; Low Latency where linked with our European network strengthens further the proposition Built in meshed rings to compliment the existing network and provide diversity Diversity and separacy. Both the worker and protect paths are fixed for customers, giving predictable Fixed Routing latency figures. The Protect paths have similar latencies to the worker paths Colt will monitor circuits end-to-end and have dedicated teams for service Service Levels delivery and service assurance. Target lead time from 35 days As well as Point-to-point circuits, Colt‟s Hub and Spoke and E-PN services will Topologies be available Enhanced In addition to each Central and Eastern Europe cable being protected, enhanced Resilience resilience options available (GOLD and PLATINUM). Colt Ethernet A product with a guaranteed specification end-to-end. Large Frame support, features VLAN transparency, Ethernet protocol transparent, Class of Service21
  22. 22. Central and Eastern Europe latency Indicative latency on short worker path: Route Indicative Latency Route Indicative Latency Berlin to Warsaw 4.3ms Munich to Vienna 2.9ms Bratislava to Budapest 1.75ms Vienna to Prague 2.5ms Budapest to Bucharest 6.0ms Prague to Dresden 1.71ms Bucharest to Vienna 7.5ms Dresden to Munich 6.67ms Dresden to Berlin 1.63ms 4.3 Berlin Warsaw 1.63 Dresden 6.1 5.45 1.71 Prague Colt Infinera LDN Colt Leased Backbone Network (MSP) 2.5 Bratislava Existing Colt PoP Munich Vienna New / enhanced Colt PoP 2.9 1.75 Budapest 7.5 6.0 Bucharest22
  23. 23. Colt partners in central and eastern Europe• Insert bullet point• Insert bullet point• Insert bullet point © 2010 Google Map Data• NNIs with wide range of partners• Customer choice of connection• Direct routes to the hub23
  24. 24. Colt Global City Reachservices© 2010 Colt Technology Services Group Limited. All rights reserved 3
  25. 25. Global City Reach portfolio 1 Colt-Grade Ethernet 2 Colt IP VPN 3 Colt Wavelength Services 4 Colt Link25
  26. 26. Global City Reach services by city GCR USA GCR Central & Eastern Europe Bucharest Bratislava Budapest New York Chicago Warsaw Newark Boston Prague Colt-grade Ethernet          IP VPN      Wavelength Services   Colt Link    26
  27. 27. 1. Colt-grade Ethernet Colt LANLink Colt LANLink Product Colt E-PN Point-to-Point Hub and Spoke Topology Point-to-Point Hub and Spoke Any-to-Any Hub: 100Mbps/1Gbps Bandwidth 10Mbps - 10Gbps 10Mbps – 1Gbps Spoke: 10-600Mbps Centralised organisations, Replacement for leased Decentralised organisations Scenario replacement for ATM / Frame lines with significant inter site traffic Relay Product Managed Service Proactive management; online performance monitoring; managed and unmanaged switches and routers can be combined with any Colt data service Available in the USA, Central and Eastern Europe27
  28. 28. End-to-end service management Customer Customer LAN LAN Colt Network Colt or Colt CPE Operations partner CPE network Colt Centre network ColtDemarcation (NOC) Demarcation point point Fully managed end-to-end network 28
  29. 29. Layer 2 security Customer A Customer A Separate transmission paths for each customer Customer B Customer B Customer C Customer C• Colt Ethernet delivered over MSP or SDH*• Not a shared packet network• Security equivalent to leased lines• Protection against MAC spoofing and passive monitoring* MSP is the underlying infrastructure for CEE cities only29
  30. 30. Ethernet over MSP: Customer benefits Feature Benefit Ethernet delivery, Simple and easy 2Mbps -1Gbps to upgrade Single box delivers Less space, less power multiple services Dual homing Enhanced resilience as standard Improved application Lower latency performance30
  31. 31. Colt Multi-Service Platform (MSP) Customer site Ethernet networking VoIP Services Internet Access Managed Server Managed Storage and Backup• Single access box IP VPN• Up to 16 ports Managed Messaging • Ethernet transport • 2Mbps to 1Gbps31
  32. 32. Colt-grade Ethernet service features Topology Point-to-point, hub and spoke, any-to-any Bandwidth Granular bandwidth: 2Mbps - 10Gbps Access type Fibre, SDH, DSL, EFM Geographic reach Metro, National, International Interface 10/100/1000BASE-T, 1000BASE-SX/LX, 10GBASE-SR/LR/ER Managed services Integrated Internet Access, Managed CPE, Unmanaged CPE Class of Service Minimum of 2 Resilience Protected, Gold, Platinum (99.999% availability) Multi-port access, transparent services, network performance Other reporting32
  33. 33. Colt-grade Ethernet – Customer Benefits Cost Flexibility 1 Simplification 2 3 More flexible than leased Pay only for the One technology across lines - granular bandwidth bandwidth you need your IT infrastructure Bandwidth can be Ethernet equipment costs Seamless interface upgraded on demand less One supplier and a single Rapid deployment of new end-to-end SLA sites and distributed applications Rapid moves & changes33
  34. 34. 2. Colt IP VPNA shared backbone:• Lower cost• Increased flexibility• Scales to hundreds of sites Colt• Fully managed solution IP VPN Colt IP VPN provides the security and service guarantees of a dedicated network34
  35. 35. Colt IP VPN service features Bandwidth 64kbps - 1Gbps Number of sites Very scalable Topology Any-to-any, hub and spoke Access types Fibre, leased line, all DSL types, EFM, 3G, WiFi and Dial Security Logically separated by Label Switch Paths (LSPs) Class of Service 5 Network Management WAN managed by Colt CPE Routers Colt managed CPE routers Features Feature rich Cost Shared backbone provides cost efficiencies Protocols IPService features based on Colt IP VPN Plus35
  36. 36. Colt IP VPN – Customer benefits High Enhance the resilience of your network with a broad range of value availability added features, with up to 99.99% availability Network MPLS network provides the security and service guarantees of a security dedicated network, to meet all compliance regulations Quality of Industry leading SLAs backed by compensation packages, from a Service company with award-winning customer service The most extended coverage in Western Europe and a choice of Scalability cost-effective access mechanisms Ease of Single provider with end-to-end service management, including management connections via partner networks36
  37. 37. 3. Colt Wavelength Services London Vienna Colt WavelengthWhat is a Colt Wavelength service?• Unprotected high capacity SDH service between two customer locations• Metro, National or International coverage• 2.5Gbps & 10Gbps• 10Gbps Ethernet (“LAN PHY”) provided under LANLink portfolio37
  38. 38. Colt Wavelength service features • Metro networks in 34 cities Network • High capacity Long Distance Network reaching 42 cities • 2.5Gbps (STM-16/OC48) Bandwidth • 10Gbps (STM-64/OC-192) • Extended Fibre (via Colt or third party fibre) Access type • Active Tail (metro WDM) • Third party wavelengths Geographic reach • Metro, National, International Interfaces • 1310nm or 1550nm • Diverse long distance & metro fibre Diverse Routing • Diverse equipment at all sites • Choice of route available on request • 2.5Gbps & 10Gbps Wavelengths available as protected services Other • 10Gbps Ethernet (WANPHY): compatible with 10Gbps Wavelength • 10Gbps Ethernet (LAN PHY): provided under LANLink portfolio38
  39. 39. Colt Wavelength customer benefits Feature Benefit …very high speed links Ultra high capacity available across Europe 16,000 retail buildings and ...connectivity where you over 250 carrier hotels need it Flexible solutions ...you define the circuit routes ...increased reliability, Redundant architecture circuit diversity Award-winning service …excellent customer service assurance Strong technology ...future proof path to new roadmap services (e.g. 100Gbps)39
  40. 40. 4. Colt LinkBetter value compared to traditional PTT solutionsBetter value delivered through:• Higher quality service• Speedy service delivery• In-service quality means that high availability achieved Customer• Service assurance through stringent SLAs Site A• Recognised world-class customer service SDH Ring Colt NMC Management Centre Customer Site B40
  41. 41. Colt Link service features 1920kbps, 1984kbps, 2Mbps, 34Mbps, 45Mbps. STM-1, STM- Bandwidth 4, STM-16 (uncontended) Topology Point-to-point and point-to-multipoint Geographical Scope Metro, National and International Security Maximum security provided via dedicated links Available On-Net via COLT fibre and COLT SDSL Availability Available Off-Net via local PTT (e.g. BT) and other access providers - COLT has relationships with over 120 carriers. Available also via wholesale DSL (wDSL) CPE Range of interfaces / connectors supported Technology Tried and trusted SDH and DWDM technology41
  42. 42. Colt Link – Customer benefits High Our networks use the latest SDH and DWDM technologies which are extremely reliable, with a target availability of 99.95% where the circuit is provided end to reliability end by Colt Quality & Colt offers an industry-leading SLA with Colt Link circuits covering service service delivery, service availability and fault resolution. guaranteed Cost effective Charges for Colt Link solutions are extremely competitive and designed to solutions provide cost savings against similar solutions from alternative carriers Outstanding With Colt‟s award-winning customer service operations, customers can be customer assured that their Colt Link service will be delivered on time and repaired service rapidly if faults should occur42
  43. 43. The Colt Advantage© 2010 Colt Technology Services Group Limited. All rights reserved 6
  44. 44. Market leading information delivery platformNetworks:• 25,000km of owned and operated fibre network in 13 countries• Reaching 16,000 buildings in 13 countries over 100 cities• Extended reach into 6 additional countries (9 cities) around the globe through Global City ReachIT Infrastructure & Services:• 19 owned and operated data centres• 23,000m2 of hosting space• Industry leading cloud-based servicesExpertise:• 250 consultancy professionals44
  45. 45. Service Provider of Service Provider of Award-winning services the Year Best Service the Year Best Business2001-2004 WCA for Best Portfolio Ethernet ServiceCustomer Care 2004 2005 2006 2007 2008 2009 20102005 WCA for Best Strongest Best Regional Operator Regional Operator Ethernet product portfolio 2006 WCA for Best Brand Service Provider of the Year – Best Product Portfolio International Optical Service Innovation 45
  46. 46. The Forrester WaveThe Forrester Wave™: European WAN Services, Q2 2010 Risky Strong bets performers Contenders LeadersStrong Verizon Orange Business Services BT Global Services Colt “Colt is a pioneer in Europe T-Systems AT&T and will particularly appeal to KPN Interoute customers with demanding Telefónica Global Crossing network requirements.” RelianceCurrent Globalcom Easynetoffering Market presenceWeak Phil Sayer, Principal Analyst Weak Strategy Strong Forrester Research46
  47. 47. Success with Enterprise customers% of Colt Enterprise customers* with Ethernet WAN services and solutions 81% 82% 73% Increasing customer 68% demand for Colt Ethernet 59% Services in major financial cities outside of Europe 51% 40% 2003 2004 2005 2006 2007 2008 2009 2010*Colt top 500 customers47
  48. 48. Proven track record• Track record of success with Enterprise customers• World class Ethernet portfolio• Award-winning service levels• End-to-end service management Demanding customers trust Colt... 20 European stock exchanges World‟s largest 25 financial services companies 67% of the top 100 European banks 24 of the top 25 European hedge funds Largest 5 providers of market data Largest accredited SWIFT network- provider, with 750 European clients Over 1,000 financial services institutions48
  49. 49. Thank youpresenters.name@colt.netwww.colt.net© 2010 Colt Technology Services Group Limited. All rights reserved
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