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ITIL V3 introduction
ITIL V3 introduction
ITIL V3 introduction
ITIL V3 introduction
ITIL V3 introduction
ITIL V3 introduction
ITIL V3 introduction
ITIL V3 introduction
ITIL V3 introduction
ITIL V3 introduction
ITIL V3 introduction
ITIL V3 introduction
ITIL V3 introduction
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ITIL V3 introduction

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Quick introduction to ITIL V3

Quick introduction to ITIL V3

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Transcript

  • 1. Introduction<br />
  • 2. Agenda<br />What is ITIL?<br />What is ITSM?<br />What is a Service?<br />Why ITIL?<br />ITIL service management life cycle<br />2/13<br />
  • 3. What is ITIL?<br />ITIL is the only consistent and comprehensive documentation of best practicefor IT Service Management<br />3/13<br />
  • 4. What is ITSM?<br />The management of IT services that meet the needs of the business<br />4/13<br />
  • 5. What is a Service?<br />Means for delivering value to customer by facilitating outcome customers want to achieve without the ownership of specific costs and risks<br />5/13<br />
  • 6. Why ITIL?<br />6/13<br />Availability<br />Productivity<br />Efficiency<br />Customer Satisfaction<br />Non-proprietary<br />Non-prescriptive<br />Best Practices<br />Widely accepted<br />Downtime<br />
  • 7. ITIL Service Management Lifecycle<br />7/13<br />
  • 8. Service Strategy<br />Governance and decision making<br />What do you have?<br />What to offer? <br />How to distinguish our selves?<br />Needs VS our capabilities?<br />Target market? <br />8/13<br />
  • 9. Service Design<br />Building structural service integrity<br />Design of<br />Services<br />Management Systems<br />Technology Architecture<br />Processes<br />Measurement methods<br />9/13<br />
  • 10. Service Transition<br />Preparing for change<br />Plan<br />Change<br />Track and Record<br />Deploy and Release <br />Test and Validte<br />10/13<br />
  • 11. Service Operation<br />Operating on the road<br />Business Value?<br />Monitoring<br />Management<br />Support<br />Recommend Changes<br />11/13<br />
  • 12. Continual Service Improvement<br />12/13<br />
  • 13. THE END<br />

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