Introduction<br />
Agenda<br />What is ITIL?<br />What is ITSM?<br />What is a Service?<br />Why ITIL?<br />ITIL service management life cycl...
What is ITIL?<br />ITIL is the only consistent and comprehensive documentation of best practicefor IT Service Management<b...
What is ITSM?<br />The management of IT services that meet the needs of the business<br />4/13<br />
What is a Service?<br />Means for delivering value to customer by facilitating outcome customers want to achieve without t...
Why ITIL?<br />6/13<br />Availability<br />Productivity<br />Efficiency<br />Customer Satisfaction<br />Non-proprietary<br...
ITIL Service Management Lifecycle<br />7/13<br />
Service Strategy<br />Governance and decision making<br />What do you have?<br />What to offer? <br />How to distinguish o...
Service Design<br />Building structural service integrity<br />Design of<br />Services<br />Management Systems<br />Techno...
Service Transition<br />Preparing for change<br />Plan<br />Change<br />Track and Record<br />Deploy and Release <br />Tes...
Service Operation<br />Operating on the road<br />Business Value?<br />Monitoring<br />Management<br />Support<br />Recomm...
Continual Service Improvement<br />12/13<br />
THE END<br />
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ITIL V3 introduction

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Quick introduction to ITIL V3

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Transcript of "ITIL V3 introduction"

  1. 1. Introduction<br />
  2. 2. Agenda<br />What is ITIL?<br />What is ITSM?<br />What is a Service?<br />Why ITIL?<br />ITIL service management life cycle<br />2/13<br />
  3. 3. What is ITIL?<br />ITIL is the only consistent and comprehensive documentation of best practicefor IT Service Management<br />3/13<br />
  4. 4. What is ITSM?<br />The management of IT services that meet the needs of the business<br />4/13<br />
  5. 5. What is a Service?<br />Means for delivering value to customer by facilitating outcome customers want to achieve without the ownership of specific costs and risks<br />5/13<br />
  6. 6. Why ITIL?<br />6/13<br />Availability<br />Productivity<br />Efficiency<br />Customer Satisfaction<br />Non-proprietary<br />Non-prescriptive<br />Best Practices<br />Widely accepted<br />Downtime<br />
  7. 7. ITIL Service Management Lifecycle<br />7/13<br />
  8. 8. Service Strategy<br />Governance and decision making<br />What do you have?<br />What to offer? <br />How to distinguish our selves?<br />Needs VS our capabilities?<br />Target market? <br />8/13<br />
  9. 9. Service Design<br />Building structural service integrity<br />Design of<br />Services<br />Management Systems<br />Technology Architecture<br />Processes<br />Measurement methods<br />9/13<br />
  10. 10. Service Transition<br />Preparing for change<br />Plan<br />Change<br />Track and Record<br />Deploy and Release <br />Test and Validte<br />10/13<br />
  11. 11. Service Operation<br />Operating on the road<br />Business Value?<br />Monitoring<br />Management<br />Support<br />Recommend Changes<br />11/13<br />
  12. 12. Continual Service Improvement<br />12/13<br />
  13. 13. THE END<br />

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