Community Management

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9 comments

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  • guest3b24f4 guest3b24f4 3 months ago
    aaaaaaaaaaaaaaaaaaa
  • absolutesubzero absolutesubzero 6 months ago
    To those who asked, now the presentation can be freely downloaded.

    Cheers
  • seta_pm seta_pm 7 months ago
    This is a very good one. I'm from Indonesia. Hopefully I can get this copy from you cause I have a social community too. I'm very happy if you can this copy to my email : seta_pm@yahoo.com. Thanks and GBU
  • penau Penau Mark 8 months ago
    Hi, i like Your presentation a lot. Could You help me by sending a download link or the dokument to: mpenau@yahoo.de

    Thank You very much

    Your Mark Penau
  • amitkarpe amitkarpe 9 months ago
    Please send me copy at amitkarpe@gmail.com
  • absolutesubzero absolutesubzero 11 months ago
    Hi baggeler contact me on skype (emanuelequintarelli) and I'll be glad to share the presentation.

    Regards,
    Emanuele
  • baggeler Bernhard Aggeler 11 months ago
    Hello Emanuelle,
    Nice to see you're from Italy...

    I just saw your presentation on slideshare and liked it a lot. Is there any way I could receive this presentation from you?

    Regards,
    Bernhard
  • Goldman Fernando Goldman 2 years ago
    The presentation is very good, but there is a gap that needs to be repaired. For a long time that KM is not more seen as a series of technological tools to, for example, explicit the tacit knowledge. Today, KM is seen more as a set of concepts, methods and techniques to create and support a culture of collaboration and exchange of knowledge.



    Without an effective KM, Enterprise 2.0, simply does not work.
  • lynx33 lynx33 2 years ago
    This presentation is very much designed and the presenter dealing with it is also very much prepared. The slides sometimes have much text but it inevitablehaving such a complicated topic as community management. I recommend this ppp to all of those who would like to use pp for not making toys of nice pictures but wanting to prepare something meaningful and particular: this is the way it should be done by using pp.

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Community Management - Presentation Transcript

  1. How Web 2.0 Will Change the Way Business Gets Done Emanuele Quintarelli December 5 th , Milan Community Management
  2. Knowledge Management Dream
    • Current technologies not able to capture knowledge (HBS 2005)
      • 21% - overwhelmed
      • 15% - it diminishes the productivity
      • 26% - it is overused
      • Only 44% - it’s easy to find inside the intranet (Forrester 2005)
    • The burden on the enterprise information worker intensifies while productivity suffers (IDC 2006):
      • 24% time spent searching for and analyzing information
      • A company can waste $5.7M (1000 knowledge workers)
    Knowledge Management aimed to elicit tacit knowledge, best practices, relevant experience from people throughout a company and make this information widely available KM is the past. We need to stop wasting hours of time searching and focusing on the business task at hand.
  3. The Bottom Line
    • A better way is needed to store, locate and retrieve corporate data useful for information workers’ tasks at hand
    • Consumption and access barriers :
      • Multiple applications, credentials, silos, interfaces
      • Rigid central management and configuration
      • Long change cycles by IT department
      • Complex and painful integration
    • Consequences of inefficient data consumption
      • Low quality/Small quantity of work performed.
      • Customer dissatisfaction
      • Efficiency reduction for continuous reworks
      • Employee attrition and poor corporate morale
  4. Enterprise 2.0 – A Definition
    • Search to find what you are looking for
    • Links to understand what’s important and to provide structure
    • Authoring content as an interlinked work of many
    • Tags to let classification emerge
    • Extentions to leverage to provide suggestions
    • Signals (rss and emails) to notify about content updates
    “ Enterprise 2.0 is the use of emergent social software platforms within companies, or between companies and their partners or customers” (Andrew McAfee)
  5. Examples of Enterprise 2.0
    • Enterprise Blogs and Wikis
    • Project Management
    • Collaboration
    • Enterprise Tagging
    • Enterprise Rss
    • Widgets & Mashups
    • Social Networks
    • Suites
  6. Enterprise Trends
    • Simple, Free Platforms for Self-Expression : email, blog, wikis, photo/video sharing, social bookmarking, etc
    • Emergent Structures : building tools that let structure emerge
    • Order from Chaos : filter, sort, prioritize and stay on top of the flood of new online content
    Three broad and converging trends concerning the changing relationship between those who offer technologies and those who use them.
  7. Enterprise 2.0 vs Traditional Enterprise Software
    • Freeform : Only minimal upfront structure
    • Simple : Any barrier to use means lower adoption
    • Software as a Service: Online software is more productive and useful
    • Easily Changed:   Many common IT tasks back to end-users with feeds and widgets
    • Unintended Uses:   Open APIs, RSS and mashups to easily wire pieces together
    • Social: Enabling freeform collaboration is the key. Results can be reused by others 
  8. Business Value and Adoption Drivers
    • Why adopting these technologies*?
      • Efficiency gain : provide efficient interaction with people, content and data
      • Competitive pressures a strong driver
    • Why not to adopt a specific technology?
      • Perceived lack of need is a major reason for non adoption
      • More pressing concerns are also likely to stop adoption
    * Online survey with 119 CIOS about 6 technologies (blogs, wikis, podcasts, RSS, social networking, content tagging) – Forrester Dec 2006
  9. IBM - Wikis to Spur Innovation
    • IBM uses wikis to bring people together and spur innovation
    WikiCentral uses wikis as a collaboration tool to help formulate new ideas, develop and manage projects, create documentation and build a collaborative network of innovators across divisions and geographies. IBM uses wikis to bring together clients, partners and IBM employees . DeveloperWorks is a comprehensive, technical resource for developers. Developers from many companies and geographies discuss and build valuable content related to products, solutions, industry standards, training programs Redbooks team is currently piloting wikis for authoring and publishing technical documentation built by clients, partners and IBM experts to get hands-on and document experience with technical solutions. Wikis make team authoring and publishing easier and more accessible (67.000 registered wiki users, 4.000 wiki instances, 56.000 pages) (27 external wikis for developers)
  10. Conclusions
    • An informal organization can provide tangible benefits for enterprises:
      • business efficiency (paradoxically)
      • reduced operational costs
      • improved customer satisfaction
      • Improved corporate morale
    • These tools are beginning to plug into traditional enterprise data sources such as CRM and ERP
    Is informal, bottom-up organization a revolution in how enterprises work? Collaboration between workers is becoming far more dynamic, and the availability of essential business data is resulting in better business decisions and larger revenues
    • Thank you
    • Emanuele Quintarelli
    • http://www.socialenteprise.it
    • [email_address]

absolutesubzeroabsolutesubzero, 2 years ago

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An overview over Enterprise 2.0, its definition, pr more

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