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iCalamity (DUXU - 2013)
iCalamity (DUXU - 2013)
iCalamity (DUXU - 2013)
iCalamity (DUXU - 2013)
iCalamity (DUXU - 2013)
iCalamity (DUXU - 2013)
iCalamity (DUXU - 2013)
iCalamity (DUXU - 2013)
iCalamity (DUXU - 2013)
iCalamity (DUXU - 2013)
iCalamity (DUXU - 2013)
iCalamity (DUXU - 2013)
iCalamity (DUXU - 2013)
iCalamity (DUXU - 2013)
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iCalamity (DUXU - 2013)

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  • 1. Aaron Marcus and Associates, Inc., www.AMandA.com, 1AM+A Heuristic Evaluation: iCalamity Guide Aaron Marcus, President, and Scott Abromowitz, Designer/Analyst Aaron Marcus and Associates, Inc. (AM+A) 1196 Euclid Avenue, Suite 1F, Berkeley, California 94708-1640, USA Tel: +1-510-601-0994, Email: Aaron.Marcus@AMandA.com and scott@abromo.com Web: www.AMandA.com Prof. Maysoon F. Abulkhair Faculty of Computing and Information Technology King Abdulaziz University, Jeddah, Saudi Arabia Email; mabualkhair@kau.edu.sa
  • 2. Aaron Marcus and Associates, Inc., www.AMandA.com, 2AM+A iCalamity: App Assists People During Natural, People-Made Disasters  R+D Project at King Abdulaziz University  Two user experiences based on user credentials  Individual (faculty, students ,administrators ,visitors); security agents  AM+A conducted heuristic evaluation (HE) in 2012  Examined usability, usefulness, and appeal per AM+A criteria  Detailed heuristics in Appendix of DUXU13 paper  Topics  Initial Set up  Application Management  Competitive Analysis  Screen Redesigns  Conclusion
  • 3. Aaron Marcus and Associates, Inc., www.AMandA.com, 3AM+A HE Examples: Initial Set Up, 1/4  System Set-up: Insufficient options to reassure users  Example: What happens if users mis-type usernames/passwords  Example: What happens if users forget account names/passwords  Example: For visitors cautious about signing up, need for identifying location while using app  Severity: 4/4 (bad!)  Bases: User control/freedom; Fitt’s Law; provide feedback  Initial uncertainty in regard to user credentials  Example: System doesn’t alert users to successful account creation  Example: Not clear what happens if user has multiple devices  Severity: ¾  Bases: User control/freedom; provide feedback; support action-reversal
  • 4. Aaron Marcus and Associates, Inc., www.AMandA.com, 4AM+A HE Examples: Initial Set Up, 2/4  Basic functions: Confusing for individual users  Example: Colors on maps appear confusing  Example: Toolbar icons/signs confusing regarding Twitter logo  Severity: ¾  Bases: Info legibility/density; consistency/standards; real-world match; Help/documentation; direct manipulation; visible UIs  Recommendation: Provide short descriptions; tutorials; standard colors  Notifying users of calamity  Example: Push notification needs to be clear about context and relevance  Severity: 2/4  Basis: Consistency/standards  Reommendation: Clearer descriptions
  • 5. Aaron Marcus and Associates, Inc., www.AMandA.com, 5AM+A HE Examples: Initial Set Up, 3/4  Content: Clarity of language, detection of users  Example: General language clear (positive evaluation!)  Example: Needs more effective users’-locations detection: avoid clutter  Severity: ¾  Bases: Info legibility/density; consistency/standards; real-world match; Help/documentation; direct manipulation; visible UIs  Recommendation: Provide  Notifying users of calamity  Example: Push notification needs to be clear about context and relevance  Severity: 2/4  Basis: Consistency/standards  Reommendation: Clearer descriptions
  • 6. Aaron Marcus and Associates, Inc., www.AMandA.com, 6AM+A HE Examples: Initial Set Up, 4/4  Use of iOS HCI guidelines  Example: Toolbar buttons don’t follow iOS app guidelines  Example: Button labels did not use initial caps  Severity: 3/4  Bases: Consistency/standards  Recommendation: Change displays to conform to iOS standards  Error handling  Example: Error messages use confusing terminology and jargon, esp. for security personnel  Severity: 3/4  Basis: Consistency/standards; Help/documentation  Reommendation: Conduct user tests for ease of learning and use
  • 7. Aaron Marcus and Associates, Inc., www.AMandA.com, 7AM+A HE Examples: Application Management  Manage accounts; delete accounts  Example: No way for users to be removed or logged out  Severity: 3/4  Bases: User control/freedom  Recommendation: Enable users to separate accounts and log out  Change building’s status  Example: Confusing for security agents to change building status from unsafe to safe  Example: Difficult to change status of several buildings at once  Severity: 3/4  Basis: Modelessness  Reommendation: Consider screen redesigns
  • 8. Aaron Marcus and Associates, Inc., www.AMandA.com, 8AM+A HE Examples: Competitive Analysis of 3 Products, 1/2  Deloitte’s Bamboo (http://bamboo4bcm.com)  Targeted for businesses replacing paper-based prototcols  Positive: Users can see colleagues  Negative: Designed for offices of single building, not campus; location- pins can be come cluttered; no toolbar for easy navigation  MyDisasterDroid (http://www.scribd.com/doc/94311333/Android)  Determines optimal route to safety based on users location and safe areas  Positive: Prioritization of closer locations for rescuers; prioritizing location with many people in need  Negative: No user awareness; UI is unintuitive; not easy to see location of users or to designate buildings as safe or dangerous
  • 9. Aaron Marcus and Associates, Inc., www.AMandA.com, 9AM+A HE Examples: Competitive Analysis of 3 Products, 2/2  Meridian App (http://meridianapps.com)  Marketed to hospitals, malls, large building complexes to guide people from one point in building to another point in same building; doesn’t rely on GPS signal but on users’ ability to follow steps  Positive: Logically designed UI with legible words and warning; allows direct manipulation  Negative: Not designed for multi-building campus
  • 10. Aaron Marcus and Associates, Inc., www.AMandA.com, 10AM+A AM+A Redesigns Improve Layout, Color, Typography, Navigation, 1/x  Non-security user screens  Rewording to enhance usability of pop-up notification and a color key above tab bar for easy reference
  • 11. Aaron Marcus and Associates, Inc., www.AMandA.com, 11AM+A AM+A Redesigns Improve Layout, Color, Typography, Navigation, 2/x  Security personnel screens  More logical depiction for changing unsafe building to safe
  • 12. Aaron Marcus and Associates, Inc., www.AMandA.com, 12AM+A AM+A Redesigns Improve Layout, Color, Typography, Navigation, 3/x  Security personnel screens  Clearer status under building name; incorporated number of people in building for easy reference; blue arrow links to list of people in building
  • 13. Aaron Marcus and Associates, Inc., www.AMandA.com, 13AM+A Conclusions  Heuristic evaluation identified areas needing improvement in good application’s UI/HCI/UX  Redesigns showed initial, clear examples of recommended changes  User testing needs to determine which sketches would provide most powerful enhancements  Acknowledgements  KAU IT Dept. development team students: Hajer Assiri, Reham Fiesal, Somaia Alyoubi, Marwah Samarkandi, Noura Alsaba'an, and Oraib Abdullah
  • 14. Aaron Marcus and Associates, Inc., www.AMandA.com, 14AM+A Heuristic Evaluation: iCalamity Guide Aaron Marcus, President, and Scott Abromowitz, Designer/Analyst Aaron Marcus and Associates, Inc. (AM+A) 1196 Euclid Avenue, Suite 1F, Berkeley, California 94708-1640, USA Tel: +1-510-601-0994, Email: Aaron.Marcus@AMandA.com and scott@abromo.com Web: www.AMandA.com Prof. Maysoon F. Abulkhair Faculty of Computing and Information Technology King Abdulaziz University, Jeddah, Saudi Arabia Email; mabualkhair@kau.edu.sa

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