Mobbing

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Mobbing

  1. 1. MOBBING Psychological Terror at the Workplace Begum OTKEN
  2. 2. Mobbing <ul><li>Konrad Lorenz used to describe animal behaviors in ^60s. </li></ul><ul><li>Dr. Peter Paul Heinemann used to describe the behaviors of children in ^70s. </li></ul><ul><li>Dr. Leymann used it to describe the group violence between adults. </li></ul><ul><li>http://www.youtube.com/watch?v=nWJut7KQhI4&feature=related </li></ul>
  3. 3. Mobbing <ul><li>delineates negative communicative actions, directed against an individual by one or several others, and occurring very often and over a longer period of time, characterizing the relationship between perpetrator and victi m. </li></ul><ul><li>(Leyman, 1984). </li></ul>
  4. 4. Mobbing vs. Bullying <ul><li>physically belligerent </li></ul><ul><li>Bullying hostile overbearing, individual </li></ul><ul><li>number of ordinary workers unfairly gang Mobbing up on an individual, tormenting usually in </li></ul><ul><li>nonviolent ways. </li></ul>
  5. 5. Leymann’s Typology <ul><li>effects on one’s possibilities to communicate adequately. </li></ul><ul><li>effects on one’s possibilities to maintain social contact. </li></ul><ul><li>effects on one’s possibilities to maintain personal reputation. </li></ul><ul><li>effects on one’s occupational situation. </li></ul><ul><li>effects on one’s physical health. </li></ul>
  6. 6. Who are the Victims? <ul><li>Refuse to be subservient </li></ul><ul><li>Superior competence or technical skills </li></ul><ul><li>Social skills </li></ul><ul><li>Ethical, honest reporting of fraud and abuse </li></ul><ul><li>Weak and submissive </li></ul>
  7. 7. Mobbing as a Process <ul><li>Stage 1: characterized by a conflict. </li></ul><ul><li>Stage 2: aggressive behaviors </li></ul><ul><li>Stage 3: management involves </li></ul><ul><li>Stage 4: victims are labeled as mentally ill </li></ul><ul><li>Stage 5: firing </li></ul>
  8. 8. Symptoms of Mobbing <ul><li>First degree mobbing: </li></ul><ul><li>Crying, occasional sleep disorder, susceptibility, lack of concentration </li></ul><ul><li>Second degree mobbing: </li></ul><ul><li>high blood pressure, depression, stomach and intestinal problems, running away from work, loosing or putting on weight, alcohol consumption </li></ul><ul><li>Third degree mobbing: </li></ul><ul><li>Severe depression, panic attacks, heart attacks, commiting suicide, violence to other people. </li></ul>
  9. 9. Mobbing with Numbers ► 154000 people in Sweden are victims of mobbing and %15 of suicides is related to mobbing ► 4 million people in USA are victims of mobbing ► There are 24 hour hot lines in some countries. ► in EU, at least 12 million people experience mobbing. ► nearly half of the mobbing incidents are actualized by groups between 2-4 people. ► generally women on women and men on men
  10. 10. Numbers from Turkey <ul><li>16% finding nonexisting errors </li></ul><ul><li>9% looking hostilely </li></ul><ul><li>6% humilitating in meetings </li></ul><ul><li>14% isolation </li></ul><ul><li>13% establishing senseless rules </li></ul><ul><li>9% evidently disregarding successful work </li></ul><ul><li>5% unkindly criticizing </li></ul><ul><li>(HRM Research, Hürriyet HR 16 July 2006) </li></ul>
  11. 11. Consequences of Mobbing <ul><li>for the victim </li></ul><ul><li>for the organization </li></ul><ul><li>Sickness absenteeism </li></ul><ul><li>Increased turnover rates </li></ul><ul><li>Reduced productivity </li></ul><ul><li>Grievance and ligitation costs: severance pay. </li></ul>
  12. 12. Coping with Mobbing <ul><li>Individual Methods </li></ul><ul><li>-developing trust, and consciousness </li></ul><ul><li>-individual stress management </li></ul>
  13. 13. Coping with Mobbing <ul><li>Organizational Methods </li></ul><ul><li>-redesigning organizational culture and climate </li></ul><ul><li>-developing ethical values </li></ul><ul><li>-managing conflicts </li></ul><ul><li>-making changes in job design </li></ul><ul><li>-communication </li></ul><ul><li>-legal arrangement </li></ul>
  14. 14. Legal Situation around the World…. <ul><li>It is a legal crime in Scandinavian countries. </li></ul><ul><li>Germany added mobbing to collective labour agreement. </li></ul><ul><li>In France, penalty is 1 year imprisonment and 1.500€. </li></ul><ul><li>In Switzerland, perpetrators are fired. </li></ul><ul><li>In Italy, mobbing is seen as a occupational illness. </li></ul>

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