1st Web Audit Report

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IRRIWebAudit, Web-in-Organizations, WebManagement, User-experience,

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  • This is a presentation to the Information and Communication Advisory Panel (ICAP) on its 2 nd Panel Meeting held at the CRIL. The presentation is based on an initial inventory and study of the IRRI web system (intranet and internet sites) which covers the following: staff involvement in web-related efforts across the Institute; inter-connection of content in the each of the sites; content generation processes and practices; relationships of research and non-research units as reflected in the “topology” of the current web system ; and Resource profile: cost implication, people and process management --Albert Borrero, 4 October 2007
  • 1st Web Audit Report

    1. 1. A Path to the Web Insights about an IRRI Web System Presented to the Information and Communication Advisory Panel International Rice Research Institute A Path to the Web
    2. 2. 5 Strategic goals 7 Research programs 3 Frontier projects 8 Research Divisions & Centers ~ 27 Data/Support units/Laboratories ~41 Research sub-units ~ 9 Consortia/Networks 1 Public Web Site (IRRI.ORG) complexities of a matrix organization
    3. 3. 5 Strategic goals 7 Research programs 3 Frontier projects 8 Research Divisions & Centers ~ 27 Data/Support units/Laboratories ~41 Research sub-units ~ 9 Consortia/Networks 1 Public Web Site (IRRI.ORG) complexities of a matrix organization
    4. 4. 5 Directors’ Offices 8 Research Divisions & Centers ~27 Data/Support units/Laboratories ~41 Research sub-units 14 Country Offices 27 Operations & Admin Units +27 support-critical data sets ~ 96 Intranet Sites Information runs through 96 organization units
    5. 5. 5 Directors’ Offices 8 Research Divisions & Centers ~27 Data/Support units/Laboratories ~41 Research sub-units 14 Country Offices 27 Operations & Admin Units +27 support-critical data sets ~ 96 OU/sub-units on the Intranet Information runs through 96 organization units
    6. 6. ~1000 IRRI staff members 40 NGO/Private/International Centers 50+ Donors 155 +Prospective donors 72 ARIS (14 countries) 159 NARES institutions (21 countries) 750m Beneficiaries Networks of people
    7. 7. ~1000 IRRI staff members 40 NGO/Private/International Centers 50+ Donors 155 +Prospective donors 72 ARIS (14 countries) 159 NARES institutions (21 countries) 750m Beneficiaries Networks of people
    8. 8. <ul><li>COST COMPONENT 1: Hosting </li></ul><ul><li>IRRI.ORG on CGNet </li></ul><ul><ul><li>~US$7,338/annum </li></ul></ul><ul><li>2 Third party host service providers </li></ul><ul><ul><li>US$240/annum (3 sites so far) </li></ul></ul><ul><ul><li>US$ ? for one site (Greenrice) </li></ul></ul><ul><li>IRRI Intranet sites on local servers </li></ul><ul><ul><li>US$ ? indirect and shared costs </li></ul></ul>Networks of people
    9. 9. <ul><li>COST COMPONENT 2: People/Process </li></ul><ul><li>184 staff members in IRRIWWW 61 as content providers/coordinators </li></ul><ul><li>86 as content approvers/lead </li></ul><ul><ul><li>37 as site-data admin/manager or developer* </li></ul></ul><ul><li>59 staff members in IRRI.ORG </li></ul><ul><li>20 as content providers/coordinators </li></ul><ul><li>28 as content approvers/lead </li></ul><ul><li>11 as site-data admin/manager or developer ** </li></ul>Networks of people
    10. 10. 2007 trends A Path to the Web 25k Feb 2007 Jan 2008 298k total Number of unique visitors 40k 482k total Number of visits
    11. 11. Countries (top ten) A Path to the Web 25k Feb 2007 Jan 2008 298k total Number of unique visitors China 16.7k U.S. 1.1 k Philippines 1.1k Others 1.8k Unknown 0.9k India 0.6k Australia 0.3k Japan 0.2k Great Britain 0.15k Germany 0.12k
    12. 12. a picture of our web Picture of our Web
    13. 13. IRRI Public Website [ irri.org ] <ul><ul><li>Information disjointed </li></ul></ul><ul><ul><li>Information interspersed and “broadcasted” to a wide range or to an overly narrow range of undefined users </li></ul></ul><ul><ul><li>Information appropriated as support service: less research delivery-oriented, not as much vigorously used at all levels in the Institute, more so by external users </li></ul></ul>
    14. 14. IRRI Intranet [ irriwww ] <ul><ul><li>Organization of information follows physical organization </li></ul></ul><ul><ul><li>Functional information or data sets that are inter- related not apparent across organizational units </li></ul></ul><ul><ul><li>Static information and sharing, filing, and certain levels of content organization are only work activities that SharePoint supports </li></ul></ul>
    15. 15. people networks
    16. 16. IRRI Web today and where it is going Adapted from the World Wide Web Consortium
    17. 17. how do we harness the Web to execute strategies?
    18. 18. user-centered experience (UX): &quot;too much instruction -- not enough human construction.&quot; -
    19. 19. offer content and its function; build on user-defined functions; cultivate user-generated content
    20. 20. “… explanation takes place in the ear (actually the mind) of the receiver of the explanation, not in the mouth of the provider of the explanation.” “Participatory Explanation,” Institute for Human and Machine Cognition
    21. 21. the sum of all work we do: useful, findable , and engaging information
    22. 22. what we want to offer: content organized the way our communities can relate to and create from
    23. 23. a first stab to take on: obtain web applications that are every day tools for our users to carry through their activities and as aids for decision & action
    24. 24. emergence and speed: … .it is the interactions and relationships that create the interesting behavior > action > desired result Getting Real: Lower your cost of change
    25. 25. starting questions who are our users? what do they need? how will we use the web to fulfill our users’ needs? what content do we have? where do we start, with whom, and how do we organize useful content? how can we meet goals, outputs, and targets through the web as medium? what are our motivations? what resources do we need? how can we have a right mix of resources?
    26. 26. next steps and deliverables continuing user studies content inventory and audit: organize, piece together, focus on content generation and its inter-relatedness finding different facets of content seeking applications: functionality and usability prototype and co-create version 1 with users
    27. 27. way to go: partner for content creation; partner for information and communication technologies innovation up-take; partner for speed of results

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