Generic Scorecard

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Generic Scorecard

  1. 1. Balanced Scorecard Generic Model
  2. 2. Financial Perspectives Matured Stage – Young slow company – growth modestNew growthcompany –high growth
  3. 3. New Company – High Growth1 •Revenue growth2 •Positive earnings3 •Sales Growth Rate
  4. 4. Customer Perspective Relationship imagevalue
  5. 5. Customer Perspective Quality Price Relationship image Time functionvalue
  6. 6. Internal Process Service OperatingInnovation
  7. 7. innovation Service New New Operating Fast Products Features Unique turnaround and existing solutionsInnovation to market Services products
  8. 8. Operating Process Efficient Timely Quality Costproduction delivery products Management
  9. 9. Service Process Proactive Flexibility Service Resolve and /after the problems timely Personal sale first time follow up touch
  10. 10. Employee Competencies Improve Retain key Employee Continous Leverage core employee personnel productivity Training competenciessatisfaction
  11. 11. Service Process Proactive Flexibility Service Resolve and /after the problems timely Personal sale first time follow up touch
  12. 12. Knowledge & Technology Leverage Implement Protect critical Easy access toTechnologoies best practices assets information
  13. 13. Company cultureEmpower the workforceSet accountability standardsAlign employees to objectivesHigh morale & motivationCross functional teams
  14. 14. Learning and Growth Levels Culture Technology Employee

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