A roadmap towards peak performance

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A roadmap towards peak performance

  1. 1. A roadmap towards peakperformanceA performance measurement approach ABM ConsultArriffin Mansor 69, Jalan Raja Alang, 50300 Kuala Lumpur 012-2786282 arriffin@gmail.com www.abmconsult.cjb.net
  2. 2. We help clients to• Define clear goals and strategies• Identify and develop critical competencies• Design proper systems and processes• Develop effective team leadership• Empower employees for greater productivity Towards peak performance 2
  3. 3. Our programs• Consulting – Identifying critical competencies – Strategic business plans – Installing Peak peformance framework• Training workshops – core performance competencies – Performance improvement• Team building – A winning team with the right working plans Towards peak performance 3
  4. 4. Key benefits of our programs• Improved bottom line performance• Improved customers satisfaction• Attaining leadership in the industry• Promote continous improvement in all areas• Promoting effective team leadership• Strategic thinking and effective problem solving through a systemetic thought process• Recognising and promoting talent Towards peak performance 4
  5. 5. Consulting Services1. Training need analysis2. Performance audit3. Strategic business plans4. Installing performance management system Towards peak performance 5
  6. 6. Team Building• Clear objectives• Identify key result areas to achieve objectives• Choose suitable key peformance indicators• Establish performance targets• Communication• Problem solving• Effective Leadership• Group dynamics Towards peak performance 6
  7. 7. Performance Framework• Smart objectives• Key result areas• Key Peformance Indicators• Performance targets Towards peak performance 7
  8. 8. Critical Gap Analysis• ROE chart• KPI calculations• Benchmarking• Industry standards• Internal standards• For both performance and competency gaps Towards peak performance 8
  9. 9. Performance Management• Performance planning• Performance measurement• Performance appraisal and evaluation Towards peak performance 9
  10. 10. Vision and StrategyFinancial Customer Process L and G Objectives Measures Strategy- Translation Process Targets Initiatives Towards peak performance 10
  11. 11. Some Basic Principles in Performance• Quantifies the Strategies in measurable terms• Strategy is summarized on a Strategy Map over four views of performance (perspectives).• Must capture a cause-effect relationship between strategic objectives over the four perspectives on the Strategy Map.• Critical Components include: -objectives - Measurements - Targets - Initiatives• Everything must be linked: Goals to Objectives, Objectives to Measurements, Measurements to Targets. Towards peak performance 11
  12. 12. The Measurement Pyramid GoalStrategic/GPRA GoalsEnd-Outcomes Outcome Performance MeasuresLonger-Term Intermediate ProgramOutcomes Program Performance MeasuresShorter-Term Program ComponentsIntermediateOutcomes Program Component Performance Measures& OutputsOutputs Activities& Inputs Activity Performance Measures Towards peak performance 12
  13. 13. ENSURE THE RIGHT KPIS BEING USED• Let me suggest four possible types of KPIs: 1. Input phase • Labour Hours 2. Process phase • Material used per unit 3. Output Phase • Production cost per unit. 4. Outcome phase • Return calculation Towards peak performance 13
  14. 14. Return on Assets (ROA) Sales Identifying Critical Gross Margin $ 100.00 performance gaps $ 20.00 Net Profit Subtracted by $ 2.00 Subtracted by $ 80.00 Net Profit Margin $ 18.00 0.02 Divided by COGS Total Expenses $ 100.00Return On Assets Inventory Sales 13 0.05 Times Sales $ 100.00 Added to Current Assets 2.5 Divided by 30 $ 13.00 Asset Turnover $ 40.00 Accounts Receivable Added to Total Assets 10 Added to 4 Fixed Assets Other Current Assets 14 Towards peak performance
  15. 15. Strategy Map: Capture a Cause Effect Relationship from the Bottom Up Stakeholder More rapid and Improved Returns on accessible services Investments Internal Process Economic Model Reduce Re-Activities thru Establish Web Based Process ABC/M Self Services& GrowthLearning Expand Global Leadership Knowledge Facility Reach Development Management Investments Facilities and Fixed IT Infrastructure Assets Human Capital Towards peak performance 15
  16. 16. TNA (Step 4): New Skills, knowledge and Attitudes In order for our employees to perform differently, what kind of new Skills, Knowledge and Attitudes they need to have?Existing Required•Skills • Skills•Knowledge • Knowledge•Attitudes • Attitudes Towards peak performance 16
  17. 17. Mapping Purpose to the Systems Model INPUT OUTPUT ANALYSIS C. Operational Community Purpose - Challenging Outcome A. Training Community Purpose - Checking C Performance 8. Estimate Value A Input Output Process Learning Programme 7. Changes in Practice 3. Candidates 4. Changes in Knowledge and Skills 5. Changes in Behaviour 6. Changes in Support Environment Performance Problem B 1. Establish the Need 2. Set success Criteria B. Operational Community Purpose - Steering Towards peak performance 17
  18. 18. GRAPHIC ILLUSTRATION OFPERFORMANCE IMPROVEMENT ROA as a KPI for the CEO 105% 600 200 1010% A 500 Before 100 S 400 Ă Industry Standards S 300 ß 1020% E č 50 200 After T S 100 0 0 10 20 30 40 50 PROFITS 18
  19. 19. Sale per ringgit AdvertisingAdvertising Sales/advertising KPI2 After Before Before After Sales 19 19
  20. 20. IMPROVEMENT MODELS MICRO - input outputMACRO - ROE Chart dimension• Departmental strength and • Individual Strength and weaknesses weaknesses• Benchmark against industry • Benchmark against industry standards standard• Cascading the targets • Root cause analysis• Performance improvement • Performance appraisal metrics • Performance network• Strategic mappings • Competency gaps• Team buildings Towards peak performance 20
  21. 21. 5 steps in evaluating impactStep 1 – determine performance objectives Step 2 – accumulate input costs Step 3 – compute realistic key performance indicators Step 4 – obtain the output benefits / income Step 5 – Calculate the ROI Towards peak performance 21
  22. 22. Learning tasks - build the following business performance models. • Corporate Plans • Marketing plans • Operation plans • Staff plans • Financial Plans Towards peak performance 22
  23. 23. Our services - a summary• Consulting – Training need analysis – Performance Audit – Develop effective business plans – Install the performance management system• Seminars / Workshops – Performance improvement – 2 day – Business Metrics – 2 day• Team building – A winning, efficient and effective teams Towards peak performance 23
  24. 24. The End© Arriffin 012-2786282
  25. 25. Kursus Keusahawan & Perniagaan Peningkatan Perniagaan Asas Perdagangan Prinsip Keusahawanan Towards peak performance 25

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