1. The art of crisis management Move Fast To move quickly, you've got to have a pre-set plan. Know which teams need to report first and to whom. Forbes.com
2. The art of crisis management Be Visible The CEO is the head of a company and needs to impart the message that the buck stops with her. That means the CEO must speak and appear publicly. Forbes.com
3. The art of crisis management In-House Red Cross Have people who can show up and help customers in a time of crisis. In the case of Con Ed, they should have had company representatives on the ground to hand out water and keep customers informed of ongoing repairs. Forbes.com