Organizational communication

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  • 1. ORGANIZATIONAL COMMUNICATION
    PRESENTED BY:
    ABHILASH NAIR
    HARSHIDA C
    PRIYA P
    SHISHIR V RATHORE
    VIVEK SRIVASTAVA
  • 2. FORMAL SMALL-GROUP NETWORKS
  • 3. CHAIN
    ALL CHANNEL
    • SPEED: FAST
    • 4. ACCURACY: MODERATE
    • 5. EMERGENCE OF A LEADER: NONE
    • 6. MEMBER SATISFACTION: HIGH
    • 7. SPEED: MODERATE
    • 8. ACCURACY: HIGH
    • 9. EMERGENCE OF A LEADER: MODERATE
    • 10. MEMBER SATISFACTION:MODERATE
    WHEEL
    • SPEED: FAST
    • 11. ACCURACY: HIGH
    • 12. EMERGENCE OF A LEADER: HIGH
    • 13. MEMBER SATISFACTION: LOW
  • GRAPEVINE COMMUNICATION
    Informal communication group.
    Important source of information. Statistics say 75% of the employees hear about the matters through rumors.
    General practice involves tracing a piece of information back to its source
  • 14. GRAPEVINE COMMUNICATION
    Not controlled by management
    Considered more believable and reliable than formal communication techniques.
    To serve the self interests of people within the organization.
  • 15. RUMORS !!
    They emerge as response to:
    Important Issues
    Ambiguity
    Anxiety
  • 16. IS GRAPEVINE NECESSARY ?
    About 75% of information carried is true.
    Gives managers a feel for moral in their organization.
    Help identify what is important or not.
    Creates a sense of closeness and friendship among whom they share.
  • 17. Management must work….HOW?
    To avoid negative consequences of rumors
    Announcing timetables for decisions
    Explaining decisions and behaviors that may appear secretive and unclear.
    Emphasizing on downside and upside of decisions and future plans.
    Openly discuss worst case possibilities.
  • 18. Electronic Communications
    • E-mail
    • 19. Instant Messaging & Text Messaging
    • 20. Networking Software
    • 21. Blogs
    • 22. Video Conferencing
  • E-mail
    E-mail uses the internet to transmit and receive computer generated text and documents.
  • 23. Benefits
    Managing E-mail is Easy
    Fast
    Inexpensive
    Transmission Secure and Reliable
    Easy to Prioritize
    Automated E-mails
  • 24. Limitations
    Misinterpreting the Message
    Communicating Negative Messages
    Overuse of E-mail
    E-mail Emotions
    Privacy Concerns
  • 25. Instant messaging
    Definition :IM falls under the umbrella term online chat
    communication done in real-time, between specified known users
  • 26. Overview
    It is real time
    Allows Text, voice call, Video Calls
    Offline Messages are also allowed
    Allowing immediate receipt of acknowledgment or reply
  • 27. History
    Instant messaging predates the Internet
    First appearing on multi-user operating systems like Compatible Time-Sharing System (CTSS) and Multiplexed Information and Computing Service (Multics ) [1] in the mid-1960s.
    Initially, some of these systems were used as notification systems for services like printing
  • 28. Interoperability
    Transfer file , contact list, the ability to hold several simultaneous conversations.
    Enterprise application integration
    XMPP, Lotus Sametime , Microsoft Office Communicator
  • 29. Mobile instant messaging
    Services to be accessed from a portable device
    Android, Blackberry OS, iOS , Symbian OS, Windows Mobile
    Embedded clients - tailored IM client for every specific device.
    a) Clientless platform – not need to download any software to the handset
    b) Enables all users and all devices from any network to connect
  • 30. In web browser
    Gtalk
    yahoo! Messenger
    Window Live Messenger
  • 31. Business application
    Enterprise Instant Messaging
    Microsoft Exchange
    IBM Lotus Sametime , Microsoft Office Communications Server, Jabber XCP and Cisco Unified Presence
  • 32. Social Networking Sites
    Facebook
    Twitter
    Myspace
    Orkut
  • 33. Facebook
  • 34. twitter
  • 35. Web Logs (Blogs)
  • 36. INTRODUCTION
    A blog (a blend of the term web log) is a type of website or part of a website. Blogs are usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video.
    Most blogs are interactive, allowing visitors to leave comments and even message each other via widgets on the blogs and it is this interactivity that distinguishes them from other static websites.
  • 37. A Simple Example of Blog
  • 38. Types Of Blogs
    There are many different types of blogs, differing not only in the type of content, but also in the way that content is delivered or written.
    Personal blogs
    -- Twitter
    Corporate and organizational blogs
    -- Business Blogs
    By media type-
    -- vlog ,Linklog
    By device
    --- moblog
  • 39. Reasons Your Business Needs a Blog
    Build relationships
    Build your reputation
    Build customer loyalty
     Build authority
     Build traffic
  • 40. Video Conferencing
  • 41. INTRODUCTION
    Conducting a conference  between two or more participants at different sites by using computernetworks to transmit audio and video data. For example, a point-to-point (two-person) video conferencing systemworks much like a video telephone
  • 42. Multipoint videoconferencing allows three or more participants to sit in a virtualconference room and communicate as if they were sitting right next to each other
  • 43. Benefits of Video Conferencing
    Video Conferencing Increases Productivity
    Video Conferencing Saves Money
    Video Conferencing Saves Time
  • 44. CONCLUSION
    The latest generation IP-based software and online services are much less expensive and more flexible than yesteryear's hardware-based video conferencing.
    The hard-cash business benefits are travel expense reduction, the complete elimination of teleconference bills for internal meetings, plus increased sales revenue and customer retention.
  • 45. KNOWLEDGE MANAGEMENT
  • 46. KNOWLEDGE MANAGEMENT
    A trans-disciplinaryapproach to improving organisational outcomes and learning, through maximising the use of knowledge
    Process of organizing and distributing an organization's collective wisdom.
    Right informationright peopleright time.
    Identifies knowledge that matters to the organization.
    Requires an organizational culture that promotes,values and rewards sharing knowledge.
  • 47. Knowledge is more than knowing
    More knowledge doesn’t imply better knowledge
    Capture pertinent information and organize
    Overload = Noise:Business workers are flooded with data and drowning in information
  • 48. Organizationalconditions for KM
    Trust
    Confidence
    Credibility
    Direct connection knowledge
    Knowledge is powerknowledge sharing is power
    Systems support
  • 49. Why manage knowledge
    Enables effective and timely decision-making
    Fosters creativity & innovation
    Enhances communication
    Supports culture of learning, customer-focus, and moving from “good” to “best”
    Gives competitive edge, improved organizational performance, control leaks of vital information
  • 50. EXAMPLES
    BP - by introducing virtual team working using videoconferencing have speeded up the solution of critical operation problems.
    Hewlett-Packard - by sharing expertise already in the company, but not known to their development teams, now bring new products to market much faster than before.