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GRAPEVINE COMMUNICATION Informal communication group. Important source of information. Statistics say 75% of the employees hear about the matters through rumors. General practice involves tracing a piece of information back to its source
GRAPEVINE COMMUNICATION Not controlled by management Considered more believable and reliable than formal communication techniques. To serve the self interests of people within the organization.
RUMORS !! They emerge as response to: Important Issues Ambiguity Anxiety
IS GRAPEVINE NECESSARY ? About 75% of information carried is true. Gives managers a feel for moral in their organization. Help identify what is important or not. Creates a sense of closeness and friendship among whom they share.
Management must work….HOW? To avoid negative consequences of rumors Announcing timetables for decisions Explaining decisions and behaviors that may appear secretive and unclear. Emphasizing on downside and upside of decisions and future plans. Openly discuss worst case possibilities.
E-mail E-mail uses the internet to transmit and receive computer generated text and documents.
Benefits Managing E-mail is Easy Fast Inexpensive Transmission Secure and Reliable Easy to Prioritize Automated E-mails
Limitations Misinterpreting the Message Communicating Negative Messages Overuse of E-mail E-mail Emotions Privacy Concerns
Instant messaging Definition :IM falls under the umbrella term online chat communication done in real-time, between specified known users
Overview It is real time Allows Text, voice call, Video Calls Offline Messages are also allowed Allowing immediate receipt of acknowledgment or reply
History Instant messaging predates the Internet First appearing on multi-user operating systems like Compatible Time-Sharing System (CTSS) and Multiplexed Information and Computing Service (Multics )  in the mid-1960s. Initially, some of these systems were used as notification systems for services like printing
Interoperability Transfer file , contact list, the ability to hold several simultaneous conversations. Enterprise application integration XMPP, Lotus Sametime , Microsoft Office Communicator
Mobile instant messaging Services to be accessed from a portable device Android, Blackberry OS, iOS , Symbian OS, Windows Mobile Embedded clients - tailored IM client for every specific device. a) Clientless platform – not need to download any software to the handset b) Enables all users and all devices from any network to connect
In web browser Gtalk yahoo! Messenger Window Live Messenger
Business application Enterprise Instant Messaging Microsoft Exchange IBM Lotus Sametime , Microsoft Office Communications Server, Jabber XCP and Cisco Unified Presence
Social Networking Sites Facebook Twitter Myspace Orkut
INTRODUCTION A blog (a blend of the term web log) is a type of website or part of a website. Blogs are usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video. Most blogs are interactive, allowing visitors to leave comments and even message each other via widgets on the blogs and it is this interactivity that distinguishes them from other static websites.
Types Of Blogs There are many different types of blogs, differing not only in the type of content, but also in the way that content is delivered or written. Personal blogs -- Twitter Corporate and organizational blogs -- Business Blogs By media type- -- vlog ,Linklog By device --- moblog
Reasons Your Business Needs a Blog Build relationships Build your reputation Build customer loyalty Build authority Build traffic
INTRODUCTION Conducting a conference between two or more participants at different sites by using computernetworks to transmit audio and video data. For example, a point-to-point (two-person) video conferencing systemworks much like a video telephone
Multipoint videoconferencing allows three or more participants to sit in a virtualconference room and communicate as if they were sitting right next to each other
Benefits of Video Conferencing Video Conferencing Increases Productivity Video Conferencing Saves Money Video Conferencing Saves Time
CONCLUSION The latest generation IP-based software and online services are much less expensive and more flexible than yesteryear's hardware-based video conferencing. The hard-cash business benefits are travel expense reduction, the complete elimination of teleconference bills for internal meetings, plus increased sales revenue and customer retention.
KNOWLEDGE MANAGEMENT A trans-disciplinaryapproach to improving organisational outcomes and learning, through maximising the use of knowledge Process of organizing and distributing an organization's collective wisdom. Right informationright peopleright time. Identifies knowledge that matters to the organization. Requires an organizational culture that promotes,values and rewards sharing knowledge.
Knowledge is more than knowing More knowledge doesn’t imply better knowledge Capture pertinent information and organize Overload = Noise:Business workers are flooded with data and drowning in information
Organizationalconditions for KM Trust Confidence Credibility Direct connection knowledge Knowledge is powerknowledge sharing is power Systems support
Why manage knowledge Enables effective and timely decision-making Fosters creativity & innovation Enhances communication Supports culture of learning, customer-focus, and moving from “good” to “best” Gives competitive edge, improved organizational performance, control leaks of vital information
EXAMPLES BP - by introducing virtual team working using videoconferencing have speeded up the solution of critical operation problems. Hewlett-Packard - by sharing expertise already in the company, but not known to their development teams, now bring new products to market much faster than before.