Listening is the most used of all communication skillsListening is the least developed of all communication skillsListening is tied to effective leadership
In appreciative listening, we seek certain information which will appreciate, for example that which helps meet our needs and goals. We use appreciative listening when we are listening to good music, poetry or maybe even the stirring words of a great leader.
Informative listening is the name we give to the situation where the listener’s primary concern is to understand the message. Listeners are successful insofar as the meaning they assign to messages is as close as possible to that which the sender intended.For example, we listen to lectures or instructions from teachers—
The purpose of relationship listening is either to help an individual or to improve the relationship between people. Therapeutic listening is a special type of relationship listening. Therapeutic listening brings to mind situations where counselors, medical personnel, or other professionals allow a troubled person to talk through a problem
Critical listening is listening in order to evaluate and judge, forming opinion about what is being said. Judgment includes assessing strengths and weaknesses, agreement and approval. They are as follows: ethos, or speaker credibility; logos, or logical arguments; and pathos, or psychological appeals.
Listening skills ori
LISTENINGSKILLSPRESENTED BY :ABHIJIT MUKHERJEEPGPBA IGTC KOLKATAEmail: firstname.lastname@example.org
WHY IS LISTENING SKILL IMPORTANTTYPES OF LISTENINGBARRIERSACTIVE LISTENING
efficiency. We listen at about 25% of our potential. We miss,ignore, forget, distort, or misunderstand 75% of what we hear.
Our mind works 4 times faster than the person communicating to us.
INTRODUCTION Almost 45% of time we spend in listening. An essential management and leadership skill. A process of receiving, interpreting and reacting to a message. Difference between listening& hearing.
Stages of the Listening Process Hearing Focusing on the message Comprehending and interpreting Analyzing and Evaluating Responding Remembering
Hearing is automatic. We don’t have to try. If a loud noisehappens, then we automaticallyhear it, whether we want it or not.We use ear plugsand noise cancelling headphonesso that we don’t have to hearthings, because it is thatautomatic.
Our mind frequently wanders when someone is speaking to us.
POOR LISTENING!!! WHY??? Lack of Concentration Empathy Selective listening Language barrier Second guessing Interruption You know it all
ACTIVE LISTENING!!! HOW??? LESSON 1Pay Attention!Listen more than you speakStay focused on what the other person is sayingLook at the speaker directlyPut aside distracting thoughtsStop doing other things
LESSON 2Provide FeedbackFocus on using body languageMake eye contactUncross your armsNod occasionallyTurn your shoulders so that you are facing thespeaker
LESSON 3Defer JudgmentBe open mindedAllow the speaker to finishDon’t interrupt with counter-argumentsValidate the speakerShare in the speaker’s emotions andfeelings
LESSON 4Respond AppropriatelyResist the urge to dominate the conversationAsk questions to clarify certainpointsBe candid, open, and honest in your responsesAsk open ended questions to promote furtherdiscussionsDon’t say, “I told you so.” Or “I knew that.”