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Customer Relationship Magic at –  BHARTI AIRTEL
 
 
WHAT IS CRM ? ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
IMPLEMENTATION
Three Step Program ,[object Object],[object Object],[object Object],[object Object]
Three Step Program ,[object Object],[object Object],[object Object],[object Object]
Three Step Program ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
Your anytime, anywhere customer service ,[object Object],[object Object],[object Object],[object Object]
BENEFITS ,[object Object],[object Object],[object Object],[object Object],[object Object]
BENEFITS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BENEFITS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
e-CRM at Airtel
e-CRM Initiatives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KEEP FOCUS ON WHAT IS IMPORTANT,  RATHER THAN TECHNOLOGY CRM rapidly evolving from technology-centric to a business-value effort.

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