Selling Skills
& Negotiation Techniques
Selling Skills
• Essentially there are 13 building blocks to getting sure-fire
selling results over and over again.
• The ...
Selling Skills
• In addition to these building blocks, there are 8 basic skills
that can help you master the art of salesm...
Types of Sales professionals
• The Rejection Dreader
• The Militant Closer
• The Sales Scholar
• The Phony
• The Overcooke...
Introduction to SPIN Selling
• Situation Questions
• Problem Questions
• Implication Questions
• Need-payoff Questions

Tr...
Negotiation Techniques
Definition:
• Negotiation is a method by which people settle differences. It
is a process by which ...
The Top 10 Successful Negotiation Techniques
• Know what you REALLY want
• Know your opposition
• Consider the impact of t...
The Top 10 Successful Negotiation Techniques
• Structure your presentation to ensure agreement on one or
two points at the...
ASSIGNMENTS:
1. Using the basic selling skills try to market any innovative
product to your classmates.
2. How would you s...
Trainings by Vidya Bhagwat
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BS-08

  1. 1. Selling Skills & Negotiation Techniques
  2. 2. Selling Skills • Essentially there are 13 building blocks to getting sure-fire selling results over and over again. • The more you sharpen your selling skills in these 13 essential areas, the more likely you'll achieve the success you're striving for. • These building blocks can be put into a Success Pyramid that focuses on the importance of the various factors in determining success in closing deals. Trainings by Vidya Bhagwat
  3. 3. Selling Skills • In addition to these building blocks, there are 8 basic skills that can help you master the art of salesmanship – Researching Prospects – Planning Meetings – Creating Rapport – Asking Questions – Listening Actively – Presenting Solutions – Asking for Commitment – Building Relationships by Vidya Bhagwat Trainings
  4. 4. Types of Sales professionals • The Rejection Dreader • The Militant Closer • The Sales Scholar • The Phony • The Overcooked Casualty • The Professional Trainings by Vidya Bhagwat
  5. 5. Introduction to SPIN Selling • Situation Questions • Problem Questions • Implication Questions • Need-payoff Questions Trainings by Vidya Bhagwat
  6. 6. Negotiation Techniques Definition: • Negotiation is a method by which people settle differences. It is a process by which compromise or agreement is reached while avoiding argument. • In any disagreement, individuals understandably aim to achieve the best possible outcome for their position (or perhaps an organisation they represent). However, the principles of fairness, seeking mutual benefit and maintaining a relationship are the keys to a successful outcome. Trainings by Vidya Bhagwat
  7. 7. The Top 10 Successful Negotiation Techniques • Know what you REALLY want • Know your opposition • Consider the impact of timing and method of negotiation • Prepare your presentation - point by point • Anticipate reactions, objections and responses Trainings by Vidya Bhagwat
  8. 8. The Top 10 Successful Negotiation Techniques • Structure your presentation to ensure agreement on one or two points at the beginning of the negotiation • Determine paybacks and consequences for each party in the negotiation • Prepare options rather than ultimatums • Get comfortable with silence Trainings by Vidya Bhagwat • Close all negotiations by clearly outlining agreement
  9. 9. ASSIGNMENTS: 1. Using the basic selling skills try to market any innovative product to your classmates. 2. How would you sell a luxury car using the SPIN Selling Model? 3. Consider a situation where in an employer is trying to introduce salary cuts across the organisation. Enact the situation and try to negotiate in a win-win manner. Trainings by Vidya Bhagwat
  10. 10. Trainings by Vidya Bhagwat
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