Front Desk Management
Introduction
• A front office receptionist is often the first face visitors to your
offices see.
• They are largely respon...
Etiquettes of a front office receptionist
• Appearance
• Phone Conversations
• Customer Relations
• Electronic Communicati...
Skills required by a front desk employee
•

Active Listening

•

Coordination

•

Speaking

•

Critical Thinking

•

Manag...
Skills required by a front desk employee
•

Sales and Marketing

•

Dependability

•

Cooperation

•

Self Control

•

Str...
Assignments
1. What skills of a front desk employee do you possess?
Prepare a checklist.
2. What customer handling skills ...
Trainings by Vidya Bhagwat
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BS-05

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BS-05

  1. 1. Front Desk Management
  2. 2. Introduction • A front office receptionist is often the first face visitors to your offices see. • They are largely responsible for the first impression people have about a company. • The demeanour of a front office receptionist is vital to company operations, and the receptionist’s level of courtesy can have far-reaching consequences. • Proper training for this role is essential, as well as clearly outlining what is expected of the employee throughout her workday. Trainings by Vidya Bhagwat
  3. 3. Etiquettes of a front office receptionist • Appearance • Phone Conversations • Customer Relations • Electronic Communication Trainings by Vidya Bhagwat
  4. 4. Skills required by a front desk employee • Active Listening • Coordination • Speaking • Critical Thinking • Management of Personnel Resources • Trainings by Vidya Bhagwat Customer and Personal Service
  5. 5. Skills required by a front desk employee • Sales and Marketing • Dependability • Cooperation • Self Control • Stress Tolerance • Trainings by Vidya Bhagwat Attention to Detail
  6. 6. Assignments 1. What skills of a front desk employee do you possess? Prepare a checklist. 2. What customer handling skills should a front desk employee possess? Trainings by Vidya Bhagwat
  7. 7. Trainings by Vidya Bhagwat

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