This presentation was delivered by Alan Porter, Quadralay WebWorks.com at the Documentation and Training West 2008 conference (www.doctrain.com) in Vancouver, BC.
Wikis seem to be the poster child of Web2.0 content delivery. But how practical are they for creating and delivering content that people can really use? Relive the experience of the Quadralay WebWorks.com team of setting up not just one -- but three different wikis -- each designed to meet a different need and have a defined role in delivering information for different audiences. Find out how they populated them, how they were received by customers, and how they published traditional online help from wiki content.