Presented at DocTrain East 2007 by Emily Wiese and Dr. Mike Patterson, APTIMA -- User-friendly. User-centered design. User experience. Experience Design. Human Factors. How many times do you hear these buzz words in your workplace? What does it mean to utilize users input throughout the entire product development lifecycle? How can technical communicators use principles of experience design and human factors to develop products that are both useful and easy-to-use? In this presentation, we will provide a basic introduction to incorporating the users experience into design: what it is, why it’s important, and how it can influence technical communicators work. We will discuss common methods for gathering user requirements, developing user personas, and using this data throughout the product development lifecycle. Case studies will provide insight into what works, what doesn’t, and practical tips for incorporating these methods into your own work.