Presented at DocTrain East 2007 by Kimberly Williams-Czopek -- The days of paper-based technical documentation are quickly coming to an end. Organizations are implementing enterprise wide content management systems at a rapid pace to improve time-to-market content and customer satisfaction. Your organization might not be there yet, but it will get there. How are you going to keep up? This session is geared towards those who want to learn how to expand their skill set and writing techniques to address the emerging technologies associated with web-based documentation and communication. We’ll cover: * Writing for the web * Usability principles for easier online reading * Content management system buzzwords that you need to understand * How your current skills can easily translate in the new (content) world order * Your role in content management initiatives.

1. What is Web Content Management Anyway? Kim Williams-Czopek COO Duo Consulting

4. What is Content Management? Content Management is Your Solution Working Smarter and More Creatively Globalization Publishing Compliance Assets Versioning Archiving Syndication Search Check In/ Check/Out Authoring Editorial Localization Meta Data

6. Content Management Systems Enable… Content Repurposing Distributed Authoring and Workflow Centralized Asset Management Globalization/Localization

11. Working towards a final deliverable Writing Information Architecture Information Design

16. Comparison Turn left to merge onto Everett Turnpike/I-293 S/RT-3A S toward Boston/Nashua Continue to follow Everett Turnpike Partial toll road Entering Massachusetts

17. Comparison Turn left at the “Everett Turnpike I-293 S/Route 3A toward Boston/Nashua” sign.

21. Not so good Much better

22. Comparison Turn left to merge onto Everett Turnpike/I-293 S/RT-3A S toward Boston/Nashua Continue to follow Everett Turnpike Partial toll road Entering Massachusetts

23. Comparison go back to Step 1 Step 2. Turn left when you see the Everett Turnpike sign. go to Step 3 Need help? Click here. Click to enter a new address

27. Lo-fi wireframe Hi-fi wireframe

28. Roll-over example

29. Comparison Turn left to merge onto Everett Turnpike/I-293 S/RT-3A S toward Boston/Nashua Continue to follow Everett Turnpike Partial toll road Entering Massachusetts

30. Comparison <<go back to last Step Step 2 . Turn left when you see . go to next Step>> HELP>> From Address: To Address: