Web 2.0 Neo Stc 2007

web 2.0 and its impact on technical communication presented by Scott Abel, The Content Wrangler, Inc.

scott abel nightclub dj, investigative reporter, technical writer, trouble-maker, entrepreneur, evangelist Tampa, Amsterdam, Indianapolis, New York City, San Diego, Key West

advocate for change technical writing skills are easy to duplicate; user expectations are changing faster than we are blogs, user-generated content, handhelds, virtual worlds, podcasts, geospatial positioning

what’s your difference? Microsoft Word mastery does not adequately differentiate; neither do good grammar, correct punctuation, nor smooth segues

future-proof career highly sought after skills, easily transferable to other areas of business; skills must provide positive impact throughout your organization

in demand skills information architecture, interaction design, modular content creation, localization and translation, document design, standards knowledge

document engineer documents were only interfaces for people; documents are now interfaces to business services and processes

changing expectations look outside of technical communication for examples; user expectations are changing MUCH faster than we are

mobile devices portable, powerful, and personalized; handheld devices have changed user expectations

web 2.0 leverages the internet as an operating system to deliver service; helps users “do stuff”

playable search allows users to find and play multimedia content from within a web browser

seeqpod helps you find and listen to music almost instantaneously; it also works for videos

jott helps you remember what you don’t want to forget; audio in, text out

tape failure no more guessing what website users like; watch them use your site and make changes based on real user experiences

tagging tagging helps us stay organized; sharing tags helps us help others quickly; what we tag can help improve documentation

QuickTimeﾪ and a TIFF (Uncompressed) decompressor are needed to see this picture. mashups looking at content from all angles helps us make meaningful decisions; combining content makes content accessible in meaningful ways

Exhibit mashup that allows users to sort, filter, and visualize content in various ways without a database

web 2.0 syndication allows users to remix content; structured content makes it possible

yahoo! pipes syndication allows users to remix content; structured content makes it possible

really simple syndication an XML standard; provides structure and semantic value to content

publish/subscribe extends the reach of content; users reuse content in unlimited ways

publish write it once and let go of control; content is both human and machine readable

subscribe services provide relevant information, delivered how, when, and where users want it

hosted software online office applications are exploding in popularity; open standards and ease of use drive adoption; offline access now available

XML word processors 97% of the world uses MS Word; XML word processors provide familiar interface

blogs two new blogs are created every second of every day

wikis web-based collaboration tools that support user- generated content; users can consume, create, correct, corrupt, and cut content

wiki tools there are many available (free to expensive)

wikis for documentation? wikis are being used to create documentation; there’s even a wiki based on DITA

podcasts anyone can create bad audio faster than ever!

user-generated content users are creating their own documentation whether you want them to or not; they don’t need or seek your permission

video documentation user expectations are changing; are you? QuickTimeﾪ and a TIFF (Uncompressed) decompressor are needed to see this picture.

they’re doing it, now video jug, expert village, sclipo, 5min, viewdo, teacher tube, youtube howto

social networks network effects; users share with one another in uncensored online communities

for additional information contact Scott Abel at TheContentWrangler.com 317.466.1840 scottabel [at] mac [dot] com

Web 2.0 sites of interest Save time. Arrange meetings in a snap --> www.meetingwizard.com Create “to do” lists with your cell phone --> www.jott.com Provide differing views of your content --> www.simile.mit.edu www.pandora.com Create/share personalized radio station --> www.slideshare.net Find/rate/reuse slide show presentations --> www.confabb.com Find a conference; rate events/speakers --> www.del.icio.us Tag content so you/others can find it later --> www.structuredblogging.org Create structured content using a blog --> www.microformats.org Standards for popular content types --> www.edgio.com Syndicate classifieds from your blog --> www.pipes.yahoo.com Mashup RSS feeds and create new ones --> www.docs.google.com Collaborate on spreadsheets/documents --> www.plazes.com Tell others where you are/find others --> www.twitter.com Tell others what you’re doing right now --> www.tapefailure.com Watch videos of how users use your site -->

Web 2.0 Neo Stc 2007

by Scott Abel on Oct 15, 2007

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Web 2.0 Neo Stc 2007 — Presentation Transcript

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