A presentation given by Scott Abel, The Content Wrangler, and Janet Swisher, Enthought.com, at the Society for Technical Communication Summit, May 4, 2009 in Atlanta, GA. The slide deck helps users understand what user-generated content is, explores the roles of those involved, the various types of content being created, and provides statistics about the current state of the web and user-generated content and explores why user-generated documentation is needed. The slide deck does not include the second portion of the conference presentation, a demonstration of FLOSS Manuals, an open-source wiki-based web service that provides users with the ability to create user-generated documentation projects for open source and free tools. You can visit the FLOSS Manuals website to learn more. URL in slide deck.