Avoiding content strategy trap: The iFixit.com Case Study
by Scott Abel, Content Management Strategist at The Content Wrangler, Inc. on Mar 01, 2012
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In this opening keynote session at Content Strategy Applied EU, March 1, 2012, Scott Abel, The Content Wrangler, explored The Content Strategy Trap and how failing to avoid it often leads ...
In this opening keynote session at Content Strategy Applied EU, March 1, 2012, Scott Abel, The Content Wrangler, explored The Content Strategy Trap and how failing to avoid it often leads well-intentioned strategists down the wrong path. Attendees will learn how avoiding the trap led one retailer (www.ifixit.com) to become a publisher of online repair manuals designed to teach "do-it-yourselfers" how to fix things, while selling them the goods they need to do the job. Sales are driven completely by visually engaging, standardized instructional content delivered to the web, to smartphones and to mobile devices. Return on investment is no longer a wild guess. It's directly tied to individual pieces of content. By thinking outside The Content Strategy Trap, the retailer has become the leader in their market. Their strategy is so successful that other retailers of products that require assembly, sometimes break, or need occasional maintenance are clamoring to replicate it.
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