Augmenting your Technical Documentation with User-Generated Content
by Scott Abel, Content Management Strategist at The Content Wrangler, Inc. on Jun 02, 2008
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Presented by Scott Abel at the Society for Technical Communication Summit, June 2, 2008 in Philadelphia....
Presented by Scott Abel at the Society for Technical Communication Summit, June 2, 2008 in Philadelphia.
Your user community can be an invaluable source of information about your product or service. Using Web 2.0 technologies, you can augment your existing technical documentation with user-generated content. The presentation will explore the possibilities, as well as the perils, of leveraging this often-overlooked resource.
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