Presented Nicki Bleiel at Documentation and Training Life Sciences, June 23-26, 2008 in Indianapolis.
Documentation deliverables have evolved beyond manuals and online help in recent years, and with the emergence of Web 2.0, things are changing faster than ever. Technical communicators have many more options to enhance the user experience, and developing many of them provide the opportunity to work with other departments to find a more holistic approach to content development and delivery. But there is no one-size-fits-all set of solutions. This workshop will review the types of analysis you need to do to determine which deliverables are right for your project, your customer, and your company. Product analysis, user expectations and needs, internal needs, deliverable options, and optimizing your library will all be discussed; as well as translation needs, staff/time constraints, file size limitations, corporate image and control, and proprietary concerns.