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Kiosk Document Transcript

  • 1. http://www.kiosks4business.com/page.php?id=137&cmd=viewVirtual QueuingFor any organisation that has to manage queues of customers there are times whenyour waiting areas may overflow and customers are left feeling upset ordissatisfied.Virtual Queuing SystemsVirtual queuing systems use mobile phone technology whereby your customers cansend a text message to request a position in the queue. The queue system thensends a text message back to confirm that they have been added to the queue andanother text message when its their turn in the queue. Virtual queuing systemscan also be used with touch screen kiosks whereby users can enter their mobilephone number into the kiosk to book a seat at an event or get themelvesregistered in the queuing process.Applications for Virtual Queue SystemsHospitals and NHSRestaurantsBanksTheme Parks & AttractionsMusemsHotelsAirlinesVirtual Queue System Features:Customers request an appointment by texting a message to a specific publishednumber. The queue system then responds by text in one of a number of ways:Confirm availability of the appointmentsInform customer of the current status and any alternativesAllow staff to manually book in or remove customers from the appointment listProtect against malicious or accidental mis-useOur Virtual Queuing Software also has additional capabilities tooAllow set up of single day or multi-day queuingProvide multi-step text conversations with customers (e.g. to collectimportant information to enhance service efficiency)Automatically react to opening and closing times for booking, inclduing pre-set holiday datesAllow customers to request time-specific slots (including periods of day – e.g.morning, evening, etc.)Allow customers to cancel their appointment via text messageAutomatically wait-list unsucessful customers, awaiting further notificationQuickly notify all booked customers of changes circumstancesSpeed of ImplementationThe queue system is fast to deploy, requires no in-house installation oradditional equipment, meaning a service can be up and running in a matter ofhours.Virtual Queuing for RestaurantsWith a virtual queuing system your customers can simply send a text message torequest a table booking remotely. The virtual queuing system will send them atext message back to confirm their booking. Whats more - by entering yourmobile phone number at a touch screen kiosk at the restaurant you are then freeto go for a drink or other activity knowing that the restaurant will text youwhen your table is ready. The virtual queuing system means your staff are freefrom answering phones.Virtual Queuing for MuseumsMuseums often have special exhibits which are open at set times of the day. Dueto the periodic nature of these attractions queues form outside of the event andcan lead to customer dissatisfaction. By using a virtual queuing system yourvisitors can add themselves to the queue by using the touchscreen kiosk or byjust sending a simple txt message and they are then free to enjoy the otherexhibits, safe in the knowledge that they will receive an update txt messagewhen it is their turn in the queue.Queuing Management for BanksIf you wish to book an appointment at your bank then why not using txting ortouchscreen kiosks. The txting service means you get the appointment you want
  • 2. and will even provide you with a quicker appoitment if someone else cancels. Foryour organisation you will increase customer satisfaction and can also cross-sell your products using the touch screen kiosks in the bank.If you would like to find out more information about how virtual queuing canbenefit your organisation then please call us on 0845 451 2020.TagsPriority Queuing, Queue busting kiosks, Queue Management System, Queue System,Queue Systems, Queuing Systems, Virtual queuinge-queuing - Virtually waiting in a Queue whilst being somewhere else0 Comments1LikeRanked #10,924 in Computers & Electronics, #210,285 overallAds by GoogleKiosk SW for iPads Remote Maintenance, Alerts, Data Collection, Reports andMore. KioskProApp.comCreate a Facebook Profile Find & Share A Wide Variety Of Facebook Applications.Sign Up Now! www.Facebook.comTop Electronics Suppliers View ranking of the worlds biggest electronicssuppliers www.ebnonline.com/What is E-Queuing and Why is it Necessary?Lets face it, its not much fun waiting in a long queue. Its particularlyhorrible to wait in a long queue when you are short of time, during your lunchhour for example. So wouldnt it be great if you could hold your place in thequeue whilst not actually being there? You could be travelling to the queuewhilst already, at the same time be waiting in the very same queue to be served.Thus saving you lots of time. Plus when you do get served, you are happy andrelaxed knowing that you havent had to endure a long and boring wait in a realqueue.E-queuing system do just this, they add customers to a virtual queue to samethem from having to wait around in conventional queues - this keeps the flow ofthe queue running smoothly and provides excellent customer service.Read More about E-queuing Systems...CONTENTS AT A GLANCEE-Queuing & Virtual Queuing E-Queuing Self Service Kiosks RSS: FollowKiosks4Business on Twitter E-Queuing New E-Leaflets Software to Prevent Queui...MoreE-Queuing & Virtual QueuingFor any organisation that has to manage queues of customers there are times whenyour waiting areas may overflow and customers are left feeling upset ordissatisfied.Virtual Queuing SystemsVirtual queuing systems use mobile phone technology whereby your customers cansend a text message to request a position in the queue. The queue system thensends a text message back to confirm that they have been added to the queue andanother text message when its their turn in the queue. Virtual queuing systemscan also be used with touch screen kiosks whereby users can enter their mobilephone number into the kiosk to book a seat at an event or get themelves
  • 3. registered in the queuing process.Applications for Virtual Queue SystemsHospitals and NHSRestaurantsBanksTheme Parks & AttractionsMusemsHotelsAirlinesVirtual Queue System Features:Customers request an appointment by texting a message to a specific publishednumber. The queue system then responds by text in one of a number of ways:Confirm availability of the appointmentsInform customer of the current status and any alternativesAllow staff to manually book in or remove customers from the appointment listProtect against malicious or accidental mis-useOur Virtual Queuing Software also has additional capabilities tooAllow set up of single day or multi-day queuingProvide multi-step text conversations with customers (e.g. to collectimportant information to enhance service efficiency)Automatically react to opening and closing times for booking, inclduing pre-set holiday datesAllow customers to request time-specific slots (including periods of day - e.g.morning, evening, etc.)Allow customers to cancel their appointment via text messageAutomatically wait-list unsucessful customers, awaiting further notificationQuickly notify all booked customers of changes circumstancesE-QueuingSpeed of ImplementationThe queue system is fast to deploy, requires no in-house installation oradditional equipment, meaning a service can be up and running in a matter of
  • 4. hours.Virtual Queuing for RestaurantsWith a virtual queuing system your customers can simply send a text message torequest a table booking remotely. The virtual queuing system will send them atext message back to confirm their booking. Whats more - by entering yourmobile phone number at a touch screen kiosk at the restaurant you are then freeto go for a drink or other activity knowing that the restaurant will text youwhen your table is ready. The virtual queuing system means your staff are freefrom answering phones.Virtual Queuing for MuseumsMuseums often have special exhibits which are open at set times of the day. Dueto the periodic nature of these attractions queues form outside of the event andcan lead to customer dissatisfaction. By using a virtual queuing system yourvisitors can add themselves to the queue by using the touchscreen kiosk or byjust sending a simple txt message and they are then free to enjoy the otherexhibits, safe in the knowledge that they will receive an update txt messagewhen it is their turn in the queue.Queuing Management for BanksIf you wish to book an appointment at your bank then why not using txting ortouchscreen kiosks. The txting service means you get the appointment you wantand will even provide you with a quicker appoitment if someone else cancels. Foryour organisation you will increase customer satisfaction and can also cross-sell your products using the touch screen kiosks in the bank.If you would like to find out more information about how virtual queuing canbenefit your organisation then please call us on 0845 451 2020.