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    The job application process  the written job presentation.doc The job application process the written job presentation.doc Document Transcript

    • Contents of the Job Application Process-The Written Job Presentation: Self-Assessment     Know Your skills Know Your Accomplishments Know Your Interests Know Your Personal Values Market Assesment  Written Sources of Career and Job Information  Helpful Persons Regarding Employers and Jobs CV     Difference Between the CV and Resume Content Of a CV Tips for writing CV CV Samples Resume        Opening Section Education Work Experience Achievements, Awards, Service Activities Personal Data (Optional) References Sample Resumes Cover Letter  Opening- for favorable Attention  Middle Paragraphs-For Data, Details  Last Paragragh-For Easy Action  Sample Letters of Application Summary The Job Application Process Page 1
    • The Job Application Process-The Written Job Presentation: This chapter- and the following –take you through the steps necessary to prepare you for doing a good self-and company assessment in landing a job. Here we focus on self and market assessment and recommend vital inclusions in a well-formed resume , CV, and cover letter. SELF-ASSESSMENT:     Know your skills: Know your Accomplishments: Know your interests: Know Your Personal Values: SELF-ASSESSMENT: Who are you? This is not a simple question. A cursory answer is that you already know who you are. But beyond your surface awareness lie deeper qualities, which when evaluated, prepare you for landing a job: your skills, achievements, interests, and even personal values. Being aware of those qualities allows you to better sell your product-yourself!  Know your skills: Verbs suggest action; using them to describe your skills gives the impression that you are a dynamic person .i.e: -My strongest skills are in this area:_________________________ -I must work further on this skill:___________________________  Know your Accomplishments: Record accomplishments. What may be trivial to you may be important to someone else. Rank from 1(high) to 9(low) your accomplishments in the following areas: education, workrelated projects, military service, extracurricular activities, award, honors, travel, business ventures, international cultural awareness, or others.  Know your interests: Analyzing your interests, preferences, and attitudes can help you determine in what type of job you can use your skills. Which jobs have I enjoyed the most? Why? The Job Application Process Page 2
    • Do I prefer to work with figures, machines, people, or ideas? What do I like to do with my free time? Which things have brought me high satisfaction? Which hobbies do I enjoy the most? And many other self analysis questions….  Know Your Personal Values: Values are difficult to measure. Each person carries in his or her own head those things considered of prime importance. Rank from 1(high) to 9(low) your values in the following areas: altruism, adventure, association, independence, power, variety, physical activity, and money. Market Assessment:  Written Sources of Career and job information:  Helpful Persons Regarding Employers and Jobs: Market Assessment: You now have to ask these questions. Which jobs and employers need what I have to offer? In which business market (company) would I like to work? This section includes suggestions to help you in your job-related research.  Written Sources of Career and job information: Trade Publications, libraries, placement offices are principal to locate information on possible functional job areas.  Helpful Persons Regarding Employers and Jobs: Networking (remaining in contact with individuals or groups) allows you to make known your job wishes. Or your network lets you know of potential job positions. The Job Application Process Page 3
    • What is a CV? CV stands for curriculum vitae, which means a brief account of your career. CVs are used to explain to recruiters what you can do and what you have done, so a good CV looks forwards as well as accounts for what you did in the past. A CV should present your knowledge, learning, skills and competencies in a positive, honest way. Despite what you might have seen on The Apprentice, falsifying information on a CV gets you nowhere. A curriculum vitae, commonly referred to as CV, is a longer (two or more pages), more detailed synopsis than a resume. It includes a summary of your educational and academic background, as well as teaching and research experience, publications, presentations, awards, honors, affiliations, and other details. Difference between a CV and a Resume:  The primary differences between a resume and curriculum Vitae (CV) are the length, what is included and what each is used for. A resume is a one or two page summary of your skills, experience and education. While a resume is brief and concise – no more than a page or two, Curriculum Vitae is a longer (at least two page) and more detailed synopsis.  A CV includes a summary of your educational and academic backgrounds as well as teaching and research experience , publications, presentations, awards, honors, affiliations and other details. In Europe, the Middle East Africa, or Asia, employers may expect to receive Curriculum Vitae.  In the United States, CV is used primarily when applying for academic , education, scientific or research positions. It is also applicable when applying for fellowships or grants.  The term ―resume‖ and ―CV‖ have very similar meanings and are sometimes used interchangeably. In the United States , a ―resume‖ is a document that is often not much longer than one page. Each time a person applies for a job, his or her resume should be tailored in order to reflect skills and experience that will be of particular use in that position. For example, if a person were to simultaneously apply for job as biology teacher and a biking tour guide, he or she would likely highlight different professional and academic qualifications in each resume.  A CV is a longer than a resume and includes a complete listing of a person’s professional history. A CV should include, every position that a person has ever held, a comprehensive list of academic credentials, as well as information on publications and other significant achievements. In some cases,CVs are many pages long. In general, CVs are required when applying for positions in the medical and academic field. Resumes, on the other hand, are preferred when applying for business positions.  The terms ―resume‖ and ―CV‖ are used in different ways all over the world. In the United States and in the English-speaking areas of Canada, the word ―resume‖ is used The Job Application Process Page 4
    • predominantly. Furthermore, these regions have begun to accept longer ―resumes‖ than reflect CVs.  Therefore, in these regions, the term ―CV‖ is not particularly necessary. The term ―CV‖ is used more often in Ireland, England, Scotland, New Zealand, and French Canada. In India and Australia, however, the terms are generally interchangeable.  When applying for a job, it is most important to put your best foot forward. Whether your prospective employeer uses the term ―resume‖ or ―CV‖ , make sure that you know what he or she is looking for in the document. Once you have this information, you can work on creating a knock-out resume or CV that will help you land your job. Contents of a CV: While there is no single correct format or style for writing a CV, the following types of information are generally included, and typically organized in this way:               Personal Information Education and Training Professional affiliations Awards and distinctions: Prepared to Teach or Areas of Research Interest or Areas of Specialization or Areas of Competence/ Expertise or principal Research and Teaching Interests Teaching Experience Research Experience Publications Presentations Relevant work experience: Languages Other References Dissertation Abstract Personal Information: Here you can write your general information: Name Surname Home address Email address Phone number Date of birth (important to check how slow/fast you finished your studies Nationality The Job Application Process Page 5
    • Who is reading has to find all the information to contact you and have a general idea about your life: where you were born, how old are you, etc... Education and Training: Normally reverse chronological order is better. Most recent, that are the most important, so they come first Write first the year, then the kind of title you got, eventually put the grade (if it's a good grade) and name of the institute you are coming from 2007, PhD MIT, Electrical Engineering and Computer Science. 2001, SM MIT, Electrical Engineering and Computer Science. 1996, BS Duke University, Computer Science. of course you can write something like this: B.A. (2000); M.A. (2001); and Ph.D. (2007) in political science, University of California, Berkeley. Professional affiliations: This is a list of the professional associations you are a member of or informal professional groups in which you participate Awards and distinctions: These include academic awards related honours, as well as research funding like grants and fellowships. The Job Application Process Page 6
    • Prepared to Teach or Areas of Research Intrest or Areas of Specialization or Areas of Competence/ Expertise or principal Research and Teaching Interests: This is a short, bulleted list detailing your research interests, and could include past research or future goals. Teaching Experience: This is a description of your teaching experience and responsibilities, including courses taught,TA and lecture experiences, curriculum development, experience running labs,and tutoring. Research Experience: This is a description of your previous research experience, including personal research and research conducted on behalf of other individuals. Publications : This is a list of your published works and includes the name of the publications. Presentations: This is a list of your professional presentation experience, including presentations at conferences, symposiums and in the community. Relevant work experience: This includes a summary of work experience that is relevant to your current goal. Check the application to determine if this section is required or if it would add value to your CV. If so, include your co-op work terms and other experiences like internships, practicums or specific projects. Alternately, you could integrate this into your research and teaching sections. If you are looking for a first job write here all the activity you have been doing. If you have been working already, specify where, the period and what you where doing. sep2000-oct2007: Google - search engine optimization gen2000-aug2000: Microsoft - beta testing windows 2000 Languages: Sometimes you need to speak more than one language to get a job. So here you can tell them your skills, how well you master another language. Your oral, writing and comprehension skills. You can write here eventually studyingholidays you have done and language diplomas that you have. The Job Application Process Page 7
    • Other: Computer Skills: Write here your skills in using computers, computer's software, programming language. Don't forget to write your level of knowledge about Operating System as Windows/Linux/Machintosh or the Microsoft Office suite (Word, Excel, Access, PowerPoint, Outlook) Always write and update the latest versions of the software you know how to use. Photoshop CS3, DreamWeaver CS3, Windows Vista) and the related level of knowledge. Don't be generic, try to be specific as much as you can. You have to give the idea that you know what you are talking about. References: Your references are three to four people who knows you,generally from a work or educational setting, and who are willing to be contacted by a potential employer in order to comment on your contributions, personal qualities and works ethic. This section on should appear at the end of your CV. References must NOT include relatives or friends. For each reference you will include the name, position title, organizational affiliation, location, phone number and email address. Always ask permission of your references to use their information. You also want to ask them what they would say about you if someone called doing a reference check. It’s a good idea to let them know about the kind of work you applying for. Keep your references update on your work search progress to ensure they will not be blind-sided by a call they were not expecting. It is current copy of your CV. Reference letters do not replace a connection and employers, even if they change jobs, as prospective employers will still wish to speak with them. Put a notation on your CV indicating the context in which you knew your previous employer (e.g. , ―former supervisor‖ ). Dissertation Abstract: A dissertation abstract is a clear and concise summary of your work, placing it within its scholarly context and noting its contribution to the field. The summary should be comprehensible to people outside your field, but scholarly enough to interest those familiar with your area of expertise (Have faculty in and out of your area read this.) The summary is typically 1-2 pages appended at the end of your CV and clipped or stapled together with previous pages. The Job Application Process Page 8
    • Tips For writing CV: Fields of Intrest or Teaching Competencies: CVs may begin with a short section specifying Fields of Intrest or Teaching Competencies (instead of a statement of Professional Objective with which resumes may begin). If you do include this optional section, make your categories as broad as possible to cover a variety of Potential opportunities but don’t be so broad that you appear unfocused. Teaching and Research Experience: On a CV it is appropriate to describe both teaching and research experience in detail (on a resume this is usually not appropriate. If applying for a position that primarily involves research , describe research experience first; if there reverse is true , put teaching experience first. Work Experience: Work experience not directly relevant to research/ teaching/ academic opportunities should be omitted or described only briefly on a CV. Other: This is include miscellaneous personal information such as membership in professional or scholarly associations , travel or study abroad, or personal interests. Include only if you feel that some aspects of your personal history may be relevant and of potential interest to your readers. References: If you list references, provide title, university affiliation, and phone number. Your Dissertation: If you are working on or have recently finished your doctoral degree, at least include a brief, clear summary of your thesis topic in the Education section. Including a separate one-or two- page abstract of your thesis at the end of your resume is recommended, but optional. In this attachment, concisely summarize your thesis work, placing it within is scholarly context, and noting its contribution to the field. Your summary should be comprehensible to people outside your field, but scholarly enough to interest people within your areas of expertise. Looking at theses on related topics, in Rotch or Dewey Library, may help you write yours. If you do provide an abstract, write ―(See Abstract Attached)‖ in the Education section of your CV, after the name of your thesis title. The Job Application Process Page 9
    • COVER Letter: A CV should be always be accomplished by a cover letter. CV SAMPLE: MUHAMMAD AHSAN Postal Address: Boys Hostel University of Education Township Campus College Road Lahore. C MUHAMMAD AHSAN U R CONTACT: R ADDRESS: I C U L Boys Hostel University of Education Township Campus College Road Lahore. Cell No: +92-3477774679 E-MAIL: U ahsansartaj@yahoo.com M Objective: To gain a position in a growth-oriented organization that utilizes my knowledge and skills to best serve its needs and leads to my involvement in decision-making process in both technical and managerial fields. V I T Personal Information: Father’s Name Date of Birth CNIC #: Domicile: Nationality: Muhammad sartaj 19thMay 1993 35102-6606894-5 Punjab (Kasur) Pakistani The Job Application Process A Page 10
    • Religion: Marital Status: Islam Single Academic Profile: COURSES / CERTIFICATE Matriculation Grade Division A+ 1st FS.c(Pre Eng.) BSIT(Hons) B CGPA 3.40 1st 1st PASSING INSTITUTION/ BOARD YEAR 2006 B.I.S.E Lahore. 2009 2010-2014 8th semester B.I.S.E Lahore. Division of Science &Technology, University of Education Township Campus Lahore. Area of Interest: Web Engineering, Web Development in PHP. Computer Skill: Software Installation Windows XP Windows Server 2003 Internet Browsing & Downloading Database Design&DBA&DBMS. Software Engineering Web Engineering Microsoft Office Operating System Fundamentals of java Object oriented programming PHP HTML, CSS, JavaScript, JQuery Advance Web Application Other Skills: • • • Creative Thinking Good communication skills Good management skills The Job Application Process Page 11
    • Hobbies: • • • • Reading books Cricket & Football Join studies clubs etc. Net Surfing Project: University Sports Management System (USMS) Web Application. Reference: Project director Professor Khalid Mehmood University of Education Lahore. Khizar Hayat CONTACT: ADDRESS: Boys Hostel University of Education Township Campus College Road Lahore. Cell No. +92-3006119279 E-MAIL: wattoo49@gmail.com Objective: To gain a position in a growth-oriented organization that utilizes my knowledge and skills to best serve its needs and leads to my involvement in decision-making process in both technical and managerial fields. Personal Information: Father’s Name Muhammad Hassan Date of Birth 05th June 1991 CNIC #: 35301-4662281-7 The Job Application Process Page 12
    • Domicile: Punjab (Okara) Nationality: Pakistani Religion: Islam Marital Status: Single Academic Profile: COURSES / CERTIFICATE Matriculation FSc. (PreEngg) BsIT(Hons) PASSING YEAR 2006 2009 2010-2014 5th semester Continue CGPA 3.28 INSTITUTION/ BOARD B.I.S.E Lahore. B.I.S.E Lahore. University of Education Township Campus Lahore Windows XP Windows Server 2003 Linux Operating System Internet Browsing & Downloading Networking(DC&N,ND&M,IA&P) Microsoft Office Operating System Fundamentals of java Object oriented programming Software Engineering Web Engineering(HTML) Data Structure Software Installation Database Design&DBA&DBMS. The Job Application Process Page 13
    • Computer Skill: Other Skills • • • Creative Thinking Good communication skills Good management skills Experience: • • One year as a customer representative sale in Telenor franchise okara Hobbies: • • • • Reading books Cricket & Football Join studies clubs etc. Net Surfing Reference: References and letters of recommendation available if required. RESUME INFORMATION HOW TO WRITE A RESUME: A resume - sometimes called a curriculum vitae or CV - is a summary of your education, training, work experience and skills. A good resume demonstrates how your skills and abilities match up with the requirements of a job. How Long Should a Resume Be? A resume isn't an exhaustive list. If it's too long it probably won't get read. The best resumes are usually no longer than one or two pages. If you've just left high school - whether you finished or not - a one-page resume is perfectly reasonable. If you're at uni, or you've finished uni, you've probably got enough experience to fill two pages. If you need to go over two pages that's okay, but make sure everything you include is necessary to explain how good a fit you are for the job. The Job Application Process Page 14
    • Do I Need to Change My Resume Every Time? You need to change your resume for every job application so that it lists the skills and experiences that are most relevant to the job you're applying for. Not every job will have the same set of requirements, but every resume you send out needs to be 100% relevant to the requirements of that job.The point of a resume is to convince a recruiter or employer you're worth interviewing. Why do I need a resume?  A resume tells the employer what you have done in the past and what you can do for the company now.  A resume provides an advance contact with the employer to generate interest in you so that the employer will want to interview you.  Your resume is the tool you will use to sell yourself. Before writing your resume thinks about:  The type of job you want to apply for and tailor your resume around that type of job.  Yourself-what are your strengths and skills that you want to bring to the job.  The type of experience you must have to do the job.  Quantifying your skills- tell the employer how well you did a task by mentioning a percentage or a number associated with the skill/ example – ―Waited on an average of 20 customers per hour‖, ―Answered 50 phone calls‖. Suggestion For Resume :            Keep it to one page ( 2 at the most) Don’t try to make it too fancy, use an easy to read font style Don’t tell everything about yourself Don’t include personal information like age or birth date Check for spelling and grammar – ERROR FREE Use a computer, don’t hand write it Use ―ed‖ words – see action verbs sheet next page Use top quality printers and paper Use ivory, white, or gray bond paper using black ink only Use matching envelopes Have someone proofread for spelling, grammar, and punctuation. Use Action Verb:  What did you accomplish? Here is a list of verbs that can help you communicate what you did. Management Research Communication Clerical or Skills Skills Skills Detail Skills Administered Clarified Addressed Approved Analyzed Collected Arranged Arranged The Job Application Process Technical Skills Assembled Built Page 15
    • Assigned Attained Produced Recommended Planned Scheduled Strengthened Developed Directed Evaluated Executed Improved Increased Organized Helping Skills Assisted Motivated Referred Counseled Demonstrated Diagnosed Clarified Coached Assessed Diagnosed Evaluated Examined Extracted Identified Interviewed Investigated Organized Reviewed Summarized Authored Collaborated Corresponded Developed Directed Drafted Edited Spoke Translated Influenced Interpreted Creative Skills Negotiated Acted Persuaded Conceptualized Promoted Created Accomplishment Customized Achieved Designed Expanded Developed Improved Directed Established Fashioned Founded Illustrated Initiated Instituted Monitored Classified Collected Compiled Dispatched Executed Generated Implemented Organized Prepared Processed Purchased Recorded Retrieved Financial Skills Administered Calculated Computed Developed Managed Marketed Planned Balanced Budgeted Calculated Computed Designed Programmed Engineered Maintained Operated Repaired Solved Upgraded Teaching Skills Adapted Advised Clarified Coached Communicated Coordinated Enabled Encouraged Evaluated Explained Facilitated Guided Informed Resume Include:      Use as a sales brochure. Attract the prospective employers’ attention and make them want to interview you. Design resumes focusing the employer’s attention on your positive features. Use a cover letter to prospect for jobs. Use as an opening contact when seeking an interview. Put the strongest statements at the top, working down from that. Resume Don’t Include:       Don’t assume that a resume takes the place of an application. Don’t try to anticipate every possible question employers ask. Don’t include pictures. Don’t list relatives as references. Don’t put resume in fancy binders or folders. Don’t forget phone number, area codes, zip. The Job Application Process Page 16
    • Don’t highlight problems ( hospitalization, handicaps)  Don’t include addresses of prior employers in the work histories.  Don’t include salary information.  Content of the Resume: 1. Personal details 2. Job objective 3. Education 4. Professional experience 5. Computer skills 6. Language and Personal Communication Skills 7. Extracurricular activities 8. References 1. Personal details: The purpose of giving personal details is to make it as easy as possible for a company to contact you at the right place and the right time! Do not put a heading on this section. Name: First name first, last name last. It is common practice in English-speaking countries to put your first name first, followed by your last name (surname). Example It is not common to write your last name using all capital letters. However, each part of your name should begin with a capital letter. If you are from a non-Western country or if you are sending your resume to a non-Western country, it might be difficult for the reader to know what your last name is. In this case you could indicate it by using capitals. There is sometimes confusion between first names associated with a particular gender. E.g. Lawrence in French. Be aware of this. Address: Give permanent (or home address) and campus (or local/temporary address) addresses. For the campus address indicate the last day you will be on campus so the employer knows exactly where and when he/she can contact you. Telephone number: It is a good idea to include the country code - France is 33 - so the employer can contact you easily. You do not need to put in the first 0 in your telephone number as when one calls from abroad it is not necessary. Include your cellphone number if you have one and e-mail address. Dates: The Job Application Process Page 17
    • Be aware that some countries use month, day, year order, while others use day, month, and year. To avoid this confusion always write the month but be careful to check the dates if they only use figures! U.S. law forbids employers to discriminate on grounds of race, creed (religion), color or sex. It is therefore not necessary to include any information on these details. No need either to include date of birth or nationality. In Europe the date of birth is commonly expected and the European CV format includes this field. However, perhaps some companies will want to know if you are married; marriage means "stability" for many. Finally, if you are a non-EU citizen it might be important to indicate your nationality as you may need to inform a company that you need a visa. Sample: Lisa Johnson 500 Main Street Havre, Mt 59501 (406) 262-0000 ljohnson@mtintouch.net 2. Job Objective: The purpose of giving a job objective is to make the employer aware of your goals. Other possible headings are: objective, or aim (sufficient for an internship), job or career objective (for a full time position).Objective or aim is an important section because it informs the reader of what you are looking for. However, it is not enough to say you want to work in a particular department or want a particular position or do an internship to gain practical experience. You have to demonstrate that you can bring something to the firm. It should be a two way and not a one way street. Companies are not in business to provide students with work or cultural experience.The details of the sections that follow the objective, educational background and professional experience should show skills or experiences that can support that job objective. For example, someone wanting to work in network management should show related experience in training or in the work experience. Grammar note: The job objective is often (but not always) expressed in terms of a verb in the infinitive form, as in the first example. Examples: Aim: a two month training period in a Web call centre. Objective: a 6 month internship in the network and systems department Aim: A summer work placement in a sales position to put my business skills into practice Objective: a full time position as a software developer. The Job Application Process Page 18
    • 3. Education: The purpose of this section is to show your background and skills. Other possible headings for education are: educational background, educational achievements, and educational history. List the degrees you have attained with the highest degree level first. If you are currently attending school, put the school and the anticipated date of your graduation. A resume should contain the dates which you attend the school. You may simply write 2002-2005 which makes it perfectly clear that your currentlyposition. After the dates include the degree which you are preparing and the name of the school. Also mention any relevant classes or special projects that you have done or will have done by the end of the academic year which would support your job objective. This is also important, especially later on, when you choose an option. Sample : Two year degree in + (subject) Two-year university diploma in + (subject) Associate's Degree in + (subject) B.S./BSC (Bachelor of Science), B.A. (Bachelor of Arts) M.S./MSC (Master of Science), M.A. (Master of Arts) Concerning the classes’ preparatoires. This is a very important experience to put on your resume as it shows you are able to work very hard under stress, to manage your time, to work successfully toward an objective and to compete 4. Professional experience: The purpose of this section is to highlight your skills that are most immediately required by the position you are applying for. Other terms you may use for the heading of this section: employment, employment history, work experience, work record, business experience, job history, career summary. You should include the dates you worked, the name of the company and at least the city where it is located, the company's activity in parentheses if it is not clear from its name, and your duties. Don't forget to relate your experiences to yourjob objective. Be selective. Try to show your business and technical knowledge and skills and your transferable skills and qualities. Also try to include numbers: number of staff managed, percentages of sales increased, results, budgets and buzzwords (i.e. concepts that are in fashion at the time: e.g. CRM, ERP, ebusiness, quality of service). If you are a first year student and have had little paid work experience, think carefully about any work you may have done for a school association, volunteer work, teaching, or a "small" job. These experiences are not insignificant as they may involve skills which are useful for any job situation. For example, working in a small shop shows that you have had experience in retailing, communicating with customers, dealing with money, and can assume The Job Application Process Page 19
    • responsibility. In the future, however, as you gain more and more experience, you will want to eliminate "lesser" professional experiences. Do not invent anything! (Professional experience or educational). Grammar note. As mentioned above, it is important to show what you have done related to your job objective and what skills you have acquired. This is why you should try to begin a "sentence" in this section with a verb that describes the activity. Sample: Work Experience Kmart, Havre, MT 6-05 to 1-06 Cashier Operated automatic cash register to total customers’ bill Stocked product shelves Resolved customer questions regarding purchases Waited on 25 customers per hour McDonald’s, 1-05 to 4-05 Havre, MT Fast Food Worker Received customers’ food order Totaled customers bill and counted change for customer Prepared salads Cooked food on grill Operated fryer Achievement Awarded ―Employee of the Month‖ for providing excellent customer service 5. Computer skills Titles you may use for this section: computer skills; computer literacy.(The subject you study is usually referred to as Computer Science.) Under computer skills you may also want to make a further distinction between operating systems, software, languages and networks. It is also a good idea to describe what exactly you have done with them rather than simply name the software. To obtain an internship general computer skills may be extremely useful whereas employment may depend on a particular skill. Adjust your CV accordingly. The Job Application Process Page 20
    • 6. Languages and Personal Communications skills: Languages and Personal Communication skills are also extremely important. The purpose of this section is to draw attention to foreign languages you know. Keep in mind that employers are interested in how 'operational' you are in a language. Listening, writing and conversational skills should be clearly stated. Also note your external exam preparation or results and the date when you are planning to take it or when you took it. Don't forget that you speak French. 7. Extracurricular activities: Other headings you may use: outside activities, personal interests, additional information, social skills. The purpose of this section is to allow you, once again, to show your skills such as teamwork, (ability to work with others and to lead others), time management, (studying and regular sports activities), competitive spirit, (success in terms of prizes or awards won). It complements your professional experience or replaces it if you have little or no paid work experience. Under this heading you may also demonstrate your well-roundedness, i.e. besides your technical knowledge and skills you have other interests and an open mind. Under this heading you should include: sports, volunteer or community work, school government (US) ormembership of associations, Experience of different cultures, travel and stays abroad, as well as any artistic competence should be indicated. You may show any transferable skill. You not only give the name of the particular activity but also try to describe it concisely and clearly give the impression of having gained a skill from it. For example, at school you participate in activity X for Y number of hours per week. This shows that you are able to manage your time. Sports show you are competitive and certain sports involve teamwork. (Be careful if you want to show team spirit; do not give individual sports!) Volunteer work can show motivation and a caring personality. Being treasurer of an association suggests trustworthiness, being president leadership qualities. 8. References: Finally it is customary to write at the bottom of the page: References: Available on request. The purpose of this section is to show the employer that there are people - people that know you well, professors or employers - who can support the information you give about you by sending a letter of recommendation. The prospective employer will probably not want to contact any of your references, especially for an internship, but it is still a good idea to include this phrase. If an employer asks you for a reference, first ask someone if he/she would agree to write a letter of reference for you and then give the name and address of that person to the employer. Sample: Work Reference Personal Reference Joe Smith Owner McDonald’s of Havre 200 West First Street Mary Neighbor Family Friend 1200 McKinley Avenue Havre, MT 59501 The Job Application Process Page 21
    • Havre, MT 59501 (406) 265-0000 (406) 262-0000 RESUME CHECKLIST Yes No Are there any typing or spelling errors? (check twice) Are all statements easily understood? Is each line short and to the point? Have repetitions been eliminated? Does each position demonstrate easily understood accomplishments? Are all major time periods covered? Has all unnecessary information been eliminated? Is layout simple, professional and attractive? Does the resume present best possible picture of you? Has the resume been reviewed by someone else? Resume Worksheet _____________________________ Name ______________________________ Street Address ______________________________ City, State, Zip Code ______________________________ Telephone Number (must at least have a reliable message number) _____________________________ E-mail Address (only use if name is in good taste) Objective (Write a statement about the type of job you are seeking) ________________________________________________________________ Summary (Write a paragraph about you, describing your skills and abilities) The Job Application Process Page 22
    • ________________________________________________________________ ________________________________________________________________ _________________________________________________________________ Skills and Strengths (Make a list) _________________________________________________________________ ________________________________________________________________ _________________________________________________________________ Education/Awards/Honors (High school, School awards, School honors) ________________________________________________________________ ________________________________________________________________ _________________________________________________________________ Work Experience (List the name of the company, city, state, and the dates worked) 1) _________________________________________________________________ 2) _________________________________________________________________ 3) _________________________________________________________________ 4) ________________________________________________________________ Job Duties Performed (List the job title and all duties performed at each job) Job #1 _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ Job #2 _______________________________________________________________ _________________________________________________________________ _________________________________________________________________ The Job Application Process Page 23
    • Job#3 _________________________________________________________________ ________________________________________________________________ _________________________________________________________________ Community Involvement/Volunteer Work (List the name of place worked and the duties performed) _________________________________________________________________ _________________________________________________________________ _________________________________________________________________ References – Work and/or Personal – usually use a total of 3 Work Personal Name: ___________________________ Name: ____________________________ Position: _________________________ Relationship: _______________________ Place of employment: ________________ Mailing Address: ____________________ Mailing Address: ____________________ City, State, Zip: _____________________ City, State, Zip: _____________________ Phone: ( ) ________________________ Phone: ( ) ________________________ Work Personal Name: ___________________________ Name: ____________________________ Position: _________________________ Relationship: _______________________ The Job Application Process Page 24
    • Place of employment: ________________ Mailing Address: ____________________ Mailing Address: ____________________ City, State, Zip: _____________________ City, State, Zip: _____________________ Phone: ( ) ________________________ Phone: ( ) ________________________ Types of Resumes: There are several basic types of resumes used to apply for jobopenings. Depending on your personal circumstances, choose achronological, a functional, combination, or a targeted resume. Chronological Resume: A chronological resume starts by listing your work history, with the most recent position listed first. Your jobs are listedin reverse chronological order with your current, or most recent job, first. Employers typically prefer this type of resume because it's easy to see what jobs you have held and when you have worked at them. This type of resume works well for job seekers with a strong, solid work history. Sample Chronological Resume for a Retail Position Paul Jones 6 Pine Street Arlington, VA 12333 555.555.5555 (home) 566.486.2222 (cell) email:phjones@vacapp.com Experience Key Holder, Montblanc The Job Application Process Page 25
    • April 2009 - Present Opened new specialty boutique Place orders to restock merchandise and handled receiving of products Manage payroll, scheduling, reports, email, inventory, and maintain clientele book and records Integrated new register functions Extensive work with visual standards and merchandising high-ticket items Sales Associate, Nordstrom - Collectors and Couture Departments July 2007 - April 2009 Merchandised designer women's wear Set-up trunk shows and attended clinics for new incoming fashion lines Worked with tailors and seamstresses for fittings Scheduled private shopping appointments with high-end customers Bartender, Jigg's Corner February 2005 - July 2007 Provided customer service in fast-paced bar atmosphere Maintained and restocked inventory Administrative responsibilities included processing hour and tip information for payroll and closing register Education Bachelor of Arts, Ramapo College, Arlington, VA Computer Skills Experience with social media and internet research Functional Resume: A functional resume focuses on your skills and experience, rather than on your chronological work history. It is used most often by people who are changing careers or who have gaps in their employment history. The Job Application Process Page 26
    • Sample Functional Resume – Management Jose A. Adelo 1525 Jackson Street, City, NY 11111 Phone: 555-555-5555 Email: jadelo@bac.net OBJECTIVE To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience, customer service and a successful track record in the Blood Banking care environment. SUMMARY OF QUALIFICATIONS Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in the blood banking, training and communication transmission industries. Experience in phlebotomy, blood banking industry, training, quality assurance and customer service with focus on providing the recipient with the highest quality blood product, fully compliant with FDA cGMP, Code of Federal Regulations, AABB accreditation and California state laws. Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environments and supervisory skills including hiring, termination, scheduling, training, payroll and other administrative tasks. Thorough knowledge of current manufacturing practices and a clear vision to accomplish the company goals. Computer and Internet literate. PROFESSIONAL ACCOMPLISHMENTS Program/Project Manager Facilitated educational projects successfully over the past two years for Northern California blood centers, a FDA regulated manufacturing environment, as pertaining to cGMP, CFR's, CA state and American Association of Blood Bank (AABB) regulations and assure compliance with 22 organization quality systems. Provided daily operational review/quality control of education accountability as it relates to imposed government regulatory requirements in a medical environment. Assisted other team members in veni-punctures, donor reaction care and providing licensed staffing an extension in their duties by managing the blood services regulations documentation (BSD's) while assigned to the self-contained blood mobile unit (SCU). Successfully supervised contract support for six AT&T Broadband systems located in the Bay Area. Provided customer intervention/resolution, training in telephony and customer care, Manpower Scheduling, Quality Control, Payroll and special projects/plant extensions and evaluations to ensure proper end-of-line and demarcation signal. The Job Application Process Page 27
    • Reduced employee turnovers, introduced two-way communication to field employees, enhanced employee appearance and spearheaded the implementation of employee (health) benefits. Chief point of contact for the AT&T telephone and the ABC Affiliated TV stations as it relates to complaints and diagnosing communicational problems either at the site or remote broadcasting. Also tested/repaired prototype equipment for possible consideration or for future use. Reviewed FAA safety requirements and procedures to ensure compliance for aircraft and passenger safety. Communication expert and programming specialist for the intermediate range Lance and Persian missile systems. Trained to operate and repair the (FDC) fire direction control computer system and field satellite communications. Supervised and maintained the position of System Technician in charge of status monitoring and the integration of monitoring devices in nodes and power supplies. For the reception and transmission of telemetry to the network operation centers (NOC's) located in Denver, CO and Fremont, CA. Designed plant extensions, improved the paper flow and inventory control for the warehouse. Provided preventative maintenance at the system level, face to face customer interaction when required and traveled to several telephony/@home systems in the U.S. for evaluation and suggestions in using the status monitoring equipment. EDUCATION Associate of Art, Administration of Justice, San Jose University, San Jose, CA NCTI Certified, CATV System Technician, Denver, CO ABM Certified, Cornerstone Technician, Denver, CO Combination Resume: A combination resume lists your skills and experience first. Your employment history is listed next. With this type of resume you can highlight the skills you have that are relevant to the job you are applying for, and also provide the chronological work history that employers prefer. The Job Application Process Page 28
    • Sample Resume Software Engineer James Bass 775 117th Terr. N. #8 St. Petersburg, FL 33716-2502 (727) 578-0191 jbsss@tampabay.rr.com I am interested in pursuing a career in software development. I consider myself a fast learner and a team player. I feel that I can make a contribution to any Implementation Services department. Computer Experience Machines: IBM PC compatibles, Rockwell ACD, Macintosh Languages: VBA, BASIC, Turbo Pascal, DB/c, Turbo C, COBOL Programs: MS Access, MS Word, MS Excel, MS Outlook, Crystal Reports, MS Internet Explorer, Netscape Navigator, Support Magic, Norton Utilities Operating Systems: MS Vista, MS XP, MS Windows1, SCO UNIX, MS DOS Hardware: Experienced with installation of mother boards, SIMM chips, internal/external modems, NICs, SCSI and IDE hard disks, SCSI floppy drives, SCSI I/O ports, and various printer configurations. Experience 1998 to Present Med Resorts International, Clearwater, FL Systems Developer Responsible for migration of extensive filePro database to MS Access utilizing tables, queries, forms, reports, macros, modules, and VBA. Troubleshoot and maintain existing MS Access database for Telemarketing Dept. Troubleshoot and diagnose UNIX, filePro, PC, and MS Windows related problems for in-house staff. 1995 to 1998 Lasergate Systems, Clearwater, FL Support Engineer Troubleshoot and debug minor program bugs. Modify existing programs with enhancements. Implement fixes and enhancements. Design, create, and implement ticket designs. Perform remote upgrades of ProtoBase and Select-a-Seat. Resolve problems and questions from Technical Support. Provide documentation. Assist Select-a-Seat Team Leader with creation and testing of new software. Previous positions: Senior Technical Support Representative Technical Support Representative Technical Support Operator 1988 to 1995 Home Shopping Network, St. Petersburg, FL Help Desk Supervisor The Job Application Process Page 29
    • Manage the Help Desk function as well as prioritizing, resolving, recognizing, and routing end-user computer problems. Establish and document policy and procedure. Previous positions: Help Desk Operator II Assistant Data Systems Analyst Telecommunications Systems Operator Customer Service Phone Monitor Trainer Customer Service Representative Network Representative Education St. Petersburg Jr. College, St. Petersburg, FL 1986 to 1994 Major: A.S. Computer Programming and Analysis GPA: 3.70 Warner Robins High School, Warner Robins, GA 1972 to 1975 Recipient of Who's Who in American High Schools References Available upon request Targeted Resume: A targeted resume is a resume that is customized so that it specifically highlights the experience and skills you have that are relevant to the job you are applying for. It definitely takes more work to write a targeted resume than to just click to apply with your existing resume. However, it's well worth the effort, especially when applying for jobs that are a perfect match for your qualifications and experience. Sample Targeted Resume - Human Resources _______________________ FirstName LastName Street, City, State, Zip home: 555.555.5555 cell: 566.486.2222 email: email@email.com The Job Application Process Page 30
    • SUMMARY OF PROFESSIONAL QUALIFICATIONS Experienced manager with expertise in human relations and project management Extensive background in staff recruitment and retention Staff training and development Superb written and oral communication skills Organizational and Strategic Planning Management Coaching Program Marketing Contract negotiation and compliance Knowledge of Federal and State Employment Law PROFESSIONAL AFFILIATIONS Society of Human Resources Management Portland Human Resources Management Association PROFESSIONAL EXPERIENCE CLINICAL DIRECTOR Riverbend Inc., 2002-2012 Senior Management of a Joint Commission on Accreditation of Healthcare Organizations (JCAHO) accredited treatment facility. Responsible for all aspects of program management; clinical, administrative, fiscal. Responsible for recruiting, orienting, training and supervising 50 staff, was able to reduce staff turnover from 68% to 14% by improving staff orientation and training, professional development, and mid-level management coaching. Oversight of all aspects of staff performance; performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws. Leadership in the setting and achieving of strategic and organizational goals. Established training programs for staff in regard to all aspects of workplace performance and professional development. Program Marketing, increased annual revenue by 38%. PROGRAM DIRECTOR R. Dykeman Center, 2000-2002 Administrative, clinical, fiscal and human resources management of a large outpatient mental health center; 60 full time employees and 45 contract employees housed in various locations. Responsible for the recruitment and supervision and performance evaluation of clinical, administrative and medical staff. Provided training to enhance workplace performance at all levels of staffing. Nominated as Training Coordinator for the West Seattle Mental Health Consortium, providing training as the trainer or contracting with relevant professionals to provide The Job Application Process Page 31
    • training in the areas of culturally relevant services, professional ethics and law, and areas of professional development as requested by staff members. Concurrently completed a two-year certificate program in Organizational Development and Leadership as the recipient of a merit scholarship by the Microsoft Corporation. Independent Consultant to several small businesses, law firms, non-profit agencies and school districts on staff grievance procedures, team building and the setting and achieving of organizational goals. PROGRAM DIRECTOR Family Reconciliation Services, 1990-2000 Provided program management of the largest FRS contract in Washington State. FRS was responsible for providing in-home crises counseling to families on a 24/7 basis. Responsible for the recruitment, orientation, supervision and performance evaluation of up to 45 Master's level clinicians. During this 10-year period, increased the ethnic diversity of staff from 0% to 36% and provided more culturally relevant services to the community served. Served as organizational and clinical consultant to a variety of organizations including Bellevue School District; Port S'klallam Tribal Health Board; Eastside Mental Health; Renton Area Youth & Family Services; as well as several businesses and law firms. Completed the training required to become an American Association of Marriage and Family Therapists (AAMFT) Approved Supervisor. CLINICAL DIRECTOR - Chemical Dependency Treatment Programs Rogue Valley Medical Center, 1987-1990 Hired by the medical center to design and implement a residential treatment program. Responsible for the recruitment and hiring of all staff; medical, administrative and clinical. Responsible for public relations and Program Marketing. Developed compensation structure and performance management and employee training and evaluation structures. Developed an on-going training program for nursing and clinical staff and served as a liaison between the hospital and the community providing training to community partners; schools, the police department and relevant medical and mental health professionals. Designed and brought into existence a family education and support structure for the community. EDUCATION Senior Professional Human Resources (SPHR) certification course work completed The Whidbey Institute, Organizational Development and Leadership University of Heidelberg, Germany, Psy.D in Clinical Psychology University of California at Berkeley, BA in Philosophy and German ____________________________ The Job Application Process Page 32
    • Cover letter: A cover letter, covering letter, motivation letter, motivational letter or a letter of motivation is a letter of introduction attached to, or accompanying another document such as a resume or curriculum vitae. For employment: Job seekers frequently send a cover letter along with their curriculum vitae or application for employment as a way of introducing themselves to potential employers and explaining their suitability for the desired position. Employers may look for individualized and thoughtfully written cover letters as one method of screening out applicants who are not sufficiently interested in their position or who lack necessary basic skills. Cover letters are typically divided into three categories: The application letter or invited cover letter which responds to a known job opening The prospecting letter or uninvited cover letter which inquires about possible positions The networking letter which requests information and assistance in the sender's job search Types and samples: The guidelines here apply to both hard copy correspondence and e-mail. (To decide which to use, see e-mail in your job search.) Main differences between e-mail and hard copy correspondence: Format: your signature block (address, etc.) goes below your name in e-mail, while it goes at the top of the page on hard copy. E-mail requires a subject line logical to the recipient. E-mail subject lines can make or break whether your e-mail is opened and read. Hard copy can have a subject line too, but it's on the letter (after recipient's address block and before "Dear...," and it's seen after the letter is opened. Signature: Of course you won't have a handwritten signature on e-mail, but don't forget this on hard copy. The Job Application Process Page 33
    • All cover letters should: Explain why you are sending a resume. Don't send a resume without a cover letter. Don't make the reader guess what you are asking for; be specific: Do you want a summer internship opportunity, or a permanent position at graduation; are you inquiring about future employment possibilities? Tell specifically how you learned about the position or the organization — a flyer posted in your department, a web site, a family friend who works at the organization. It is appropriate to mention the name of someone who suggested that you write. Convince the reader to look at your resume. The cover letter will be seen first. Therefore, it must be very well written and targeted to that employer. Call attention to elements of your background — education, leadership, experience — that are relevant to a position you are seeking. Be as specific as possible, using examples. Reflect your attitude, personality, motivation, enthusiasm, and communication skills. Provide or refer to any information specifically requested in a job advertisement that might not be covered in your resume, such as availability date, or reference to an attached writing sample. Indicate what you will do to follow-up. In a letter of application — applying for an advertised opening — applicants often say something like "I look forward to hearing from you." However, if you have further contact info (e.g. phone number) and if the employer hasn't said "no phone calls," it's better to take the initiative to follow-up, saying something like, "I will contact you in the next two weeks to see if you require any additional information regarding my qualifications." In a letter of inquiry — asking about the possibility of an opening — don't assume the employer will contact you. You should say something like, "I will contact you in two weeks to learn more about upcoming employment opportunities with (name of organization)." Then mark your calendar to make the call. The Job Application Process Page 34
    • Page margins, font style and size: For hard copy, left and right page margins of one to 1.5 inches generally look good. You can adjust your margins to balance how your document looks on the page. Use a font style that is simple, clear and commonplace, such as Times New Roman,Arial or Calibri. Font SIZES from 10-12 points are generally in the ballpark of looking appropriate. Keep in mind that different font styles in the same point size are not the same size! A 12-point Arial is larger than a 12-point Times New Roman. If you are having trouble fitting a document on one page, sometimes a slight margin and/or font adjustment can be the solution. Serif or sans serif? Sans (without) serif fonts are those like Arial and Calibri that don't have the small finishing strokes on the ends of each letter. There is a great deal of research and debate on the pros and cons of each. Short story: use what you like, within reason; note what employers use; generally sans serif fonts are used for onmonitor reading and serif fonts are used for lengthy print items (like books); serif fonts may be considered more formal. Test: ask someone to look at a document for five seconds; take away the document; ask the person what font was on the document; see if s/he even noticed the style. A too-small or too-large font gets noticed, as does a weird style. Should your resume and cover letter font style and size match? It can be a nice touch to look polished. But it's also possible to have polished documents that are not in matching fonts. A significant difference in style and size might be noticed. Remember that you can have your documents reviewed through advising, and that might be a fine-tuning question you ask. The Job Application Process Page 35
    • Sample cover letter format guidelines: (Hard copy: sender address and contact info at top. Your address and the date can be left-justified, or centered.) Your Street Address City, State Zip Code Telephone Number E-mail Address Month, Day, Year Mr./Ms./Dr. FirstName LastName Title Name of Organization Street or P. O. Box Address City, State Zip Code Dear Mr./Ms./Dr. LastName: Opening paragraph: State why you are writing; how you learned of the organization or position, and basic information about yourself. 2nd paragraph: Tell why you are interested in the employer or type of work the employer does (Simply stating that you are interested does not tell why, and can sound like a form letter). Demonstrate that you know enough about the employer or position to relate your background to the employer or position. Mention specific qualifications which make you a good fit for the employer’s needs. (Focus on what you can do for the employer, not what the employer can do for you.) This is an opportunity to explain in more detail relevant items in your resume. Refer to the fact that your resume is enclosed. Mention other enclosures if such are required to apply for a position. 3rd paragraph: Indicate that you would like the opportunity to interview for a position or to talk with the employer to learn more about their opportunities or hiring plans. State what you will do to follow up, such as telephone the employer within two weeks. If you will be in the employer’s location and could offer to schedule a visit, indicate when. State that you would be glad to provide the employer with any additional information needed. Thank the employer for her/his consideration. Sincerely, (Your handwritten signature [on hard copy]) The Job Application Process Page 36
    • Your name typed (In case of e-mail, your full contact info appears below your printed name [instead of at the top, as for hard copy], and of course there is no handwritten signature) Enclosure(s) (refers to resume, etc.) (Note: the contents of your letter might best be arranged into four paragraphs. Consider what you need to say and use good writing style. See the following examples for variations in organization and layout.) Cover letters generally fall into one of two categories:  Letter of application: applying for a specific, advertised opening. See: Sample 3.1: letter of application following personal meeting, hard copy version  Letter of inquiry: expressing interest in an organization, but you are not certain if there are current openings. Information-seeking letters and follow-up: To draft an effective cover letter, you need to indicate that you know something about the employing organization. Sometimes, even with research efforts, you don’t have enough information to do this. In such a case it is appropriate to write requesting information. After you receive the desired information you can then draft a follow-up letter that: Thanks the sender for the information; Markets why you would be a good job candidate for that organization based on the information; and Explains why you are sending your resume. ....which means it does what all cover letters should do, as explained at the start above! The Job Application Process Page 37
    • Sample 3.1 — Letter of application, hard copy version: E-2 Apartment Heights Dr. Blacksburg, VA 24060 (540) 555-0101 abcd@vt.edu February 22, 20XY Dr. Michelle Rhodes Principal, Wolftrap Elementary School 1205 Beulah Road Vienna, VA 22182 Dear Dr. Rhodes: I enjoyed our conversation on February 18th at the Family and Child Development seminar on teaching elementary children and appreciated your personal input about balancing the needs of children and the community during difficult economic times. This letter is to follow-up about the Fourth Grade Teacher position as discussed at the seminar. I will complete my M.Ed. in Curriculum and Instruction at Virginia Tech in May 2011, and will be available for employment as soon as needed for the 2011-12 school year. My teacher preparation program at Virginia Tech has included a full academic year of student teaching. Last semester I taught second grade and this semester am teaching fourth grade. These valuable experiences have afforded me the opportunity to: Develop lesson plans on a wide range of topics and varying levels of academic ability, Work with emotionally and physically challenged students in a total inclusion program, Observe and participate in effective classroom management approaches, Assist with parent-teacher conferences, and Complete in-service sessions on diversity, math and reading skills, and community relations. My experience includes work in a private day care facility, Rainbow Riders Childcare Center, and in Virginia Tech’s Child Development Laboratory. Both these facilities are NAEYC-accredited and adhere to the highest standards. At both locations, I led small and large group activities, helped with lunches and snacks, and implemented appropriate activities. Both experiences also provided me with extensive exposure to the The Job Application Process Page 38
    • implementation of developmentally appropriate activities and materials. I enthusiastically look forward to putting my knowledge and experience into practice in the public school system. Next week I will be in Vienna, and I plan to call you then to answer any questions that you may have. I can be reached before then at (540) 555-7670. Thank you very much for your consideration. Sincerely, (handwritten signature) Donna Harrington Enclosure Summary: The whole assignment consist of curriculum vitae, resume and cover letter.Cover letter attached to another document such as a resume(or curriculum vitae). The resume cover letter(or cv cover letter) has one purpose: to attract the prospective employer to give you a job imerview. A ruseme (or cv) could be could be called the shogun approach-it covers much material: a resume cover letter(or cv cover letter) could be called the rifle approach-it fouses on precise points. The Job Application Process Page 39