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Moments Of Truth
 

Moments Of Truth

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    Moments Of Truth Moments Of Truth Presentation Transcript

    • MOMENTS OF TRUTH The Successful Club Series Abdul Lateef Khan Millennium Toastmasters Club 07 th Nov, 2006
    • The Mission of the Club To provide a mutually supportive and positive learning environment allowing every member the opportunity to develop communication and leadership skills which, in turn, foster self-confidence and personal growth.
    • The Reasons Members Leave
      • 1% die
      • 3% move away
      • 9% move on to other products because of someone’s recommendation
      • 9% finds a cheaper product elsewhere
      • 10% are chronically dissatisfied
      • 68% go elsewhere because the people they deal with are indifferent to their needs
    • Moments of Truth
      • A moment of truth is an episode when a member comes in contact with any aspect of the Toastmasters experience and forms an impression of a Club’s quality and service.
    • Toastmasters’ Moments of Truth
      • First impression
      • Membership orientation
      • Fellowship, variety and communication
      • Program planning and meeting organization
      • Membership strength
      • Achievement recognition
    • First Impression
      • Guest greeted warmly and introduced
      • Guest book and name tags provided
      • Professionally arranged meeting room
      • Arrangements meet speakers’ needs
      • Guests invited to
      • address the club
      • Guests invited to join
    • Member Orientation
      • Formal induction, including presentation of pin and Basic Manual
      • Assignment of coach/mentor
      • Education programs and
      • recognition system discussed
      • Learning needs assessed
      • Speaking role(s) assigned
      • Member involved in all aspects of Club’s activities
    • Fellowship, Variety and Communication
      • Guests greeted warmly and made welcome
      • Enjoyable and educational meetings planned
      • Regularly schedule social events
      • Members participate in Area, District and International events
      • Inter – Club events encouraged
      • Club Newsletter/bulletin issued
      • on regular basis
    • Program Planning and Meeting Organization
      • Program and agenda publicized in advance
      • Members know program responsibilities and are prepared to carry out all assignments
      • Speeches given from Basic and Advanced Manuals
      • Meetings begin and end on time
      • Creative table topics and activities
      • Positive and helpful evaluations
    • Membership Strength
      • Club has 20 or more members
      • Current members retained
      • Promotion of Club in the community or within an organization
      • Club programs varied and exciting
      • Toastmasters sponsoring new members recognized
      • Regular membership building programs
    • Recognizing Achievements
      • Award applications immediately submitted to WHQ
      • Progress chart displayed and maintained
      • Member achievements formally
      • recognized with ceremony
      • Club, District and International
      • leaders recognized
      • Club and member achievements
      • publicized
      • DCP used for planning and recognition
    • Moments of Truth A moment of truth is an episode when a member comes in contact with any aspect of the Toastmasters experience and forms an impression of a Club’s quality and service.
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    • Toastmasters’ Moments of Truth
      • First impression
      • Membership orientation
      • Fellowship, variety and communication
      • Program planning and meeting organization
      • Membership strength
      • Achievement recognition
      • <=3, progress • 4 – 5, good • 6, celebrate
      • Together We Aim
      • Together We Achieve
      • Together We Acknowledge