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Designing Km From The Ground Up   Km Conference Kuwait 23rd April 2012
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Designing Km From The Ground Up Km Conference Kuwait 23rd April 2012

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knowledge management, km, designing km, fundamental, change management, diwaniya, culture

knowledge management, km, designing km, fundamental, change management, diwaniya, culture

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  • 1. Technology Culture Process People Org-contextAbdul Jaleel Tharayil | Knowledge Management Consultant | Government of Kuwait The Kuwait Context Designing KM from the Ground Up KM Conference, Kuwait, April 23-25, 2012
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  • 3. Technology Culture Process People10 Twitter Penetration Face Book Usage 100% 8 80% 6 60% 4 40% 80% 2 20% 0 30% 0% Qatar UAE Kuwait KSA Bahrain Oman Facebook Users As a % of Internet Users Close to 50% under the age of 25 & Tech Savvy (80% Internet Users) Very fond of Technology Advancements, (160% Mobile Penetration) Driven by Technology (Perhaps strength)Key Point : Technology Could be driving force for evolving a knowledge Sharing culture 3 Abdul Jaleel Tharayil | Knowledge Management Consultant | Government of Kuwait
  • 4. Technology Culture Process PeopleDIWANIYA [Defines the Social Fabric of Kuwait] Is a well knit Network of Communities across Kuwait – where deep sharing is observed. More than a few 1000s Exist (Approx. 400 / District) Types : Family, Youth, Political, Women, etc High influence on PoliticsKEYPOINT : Perhaps a Model to evolve KnowledgeCommunities or Networks in Kuwait 4 Abdul Jaleel Tharayil | Knowledge Management Consultant | Government of Kuwait
  • 5. Technology Culture People Process Process Vs Practice : Huge Gap Between What’s written in the Process and what gets practiced Some processes, especially procurement processes are so slow to be considered worthy of integration with KM Processes are quite disconnected from each other and therefore hinder flow of knowledge Sometimes, people view process as a last resort to hinder movement forward. Key Point : One must be careful when Integrating with existing process. It might fall under the weight of KM 5 Abdul Jaleel Tharayil | Knowledge Management Consultant | Government of Kuwait
  • 6. Technology Culture Process People It’s a talking culture – But, what does it mean to KM? Hugely Incentive Driven – What is in it for me? Acceptance and Acknowledgement doesn’t necessarily lead to decision. It’s part of the culture. Attracted towards, all the newly emerging corporate Jargon Absolute absence of Questioning Habit/Seeking Help. Engage in one-to-one conversation Key Point : People won’t change, because you as KM consultant/KM Manager tell them to. 6 Abdul Jaleel Tharayil | Knowledge Management Consultant | Government of Kuwait
  • 7. Technology Culture Process People Org-context  Hierarchically Top Driven Culture  Vertical flow of Knowledge  Heavily Outsourced Model of Operation  Who you know matters more than, what you know - Heavy Family Relationships Influence Decision  Projects/Contracts Driven – Perception that more projects means, higher efficiency  Sense Of Urgency is a Top Down Pull  Largely Technology Driven Model of Knowledge SharingKey Point : Any intervention seeking to change the vertical flow of knowledge would call for change in Org-Structure. So, explore Competency Based Business Models in addition to Asset-based Models (Vertical) 7 Abdul Jaleel Tharayil | Knowledge Management Consultant | Government of Kuwait
  • 8. KM - Design Considerations! Soft Culture – Seek a Engage in One-to-One Focus on Outsourced Soft Approach Conversation a lot Entities (Easier Route) [DIWANIYA] Initially! Big bang approachFocus on improving a Be careful not to work better than “startprocess (k-Sharing) as address the most small” and nobody against person critical , sometimes. notices Initiatives are very Be aware! Of slower, Talking culture : Ability short-lived and relatively drowsy to interact over voicetherefore Plan a series months and plan And Scribe/Technical of small scale nothing new during Writer Support interventions these months 8 Abdul Jaleel Tharayil | Knowledge Management Consultant | Government of Kuwait
  • 9. In Summary… Weigh your options when there are conflicting priorities Invest in one-to-one conversation heavily during design. Evolving model suites best here in Kuwait – Keep options open. Change of flow from Vertical to Horizontal would call for Structural changes Remember! Most critical is not always the most suitable Big bang approach works better than starting small and nobody notices approach Initiatives are short lived, so plan for a series of interventions. 9 Abdul Jaleel Tharayil | Knowledge Management Consultant | Government of Kuwait
  • 10. Thank youabdul.tharayil@gmail.comConnect me on Linkedin athttp://www.linkedin.com/profile/view?id=10127581&trk=tab_pro 10