Concierge

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Descrip the concierge work.

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Concierge

  1. 1. CONCIERGE <br />Front Office<br />
  2. 2. MAIN POINTS<br />Definition.<br />Job description.<br />Relationship.<br />Duties.<br />
  3. 3. DIFINITION OF A CONCIERGE<br />Person works in front office department but separate from front office desk for fulfilling guest services. <br />
  4. 4. Job Describition<br />Conciergeplay the thoughestrole in managingcustomeroperations in resort & hotelmanagingcustomerrequests »<br />Active in range knowlagewith local area and various places.<br />Haveexcellent contacts withvip.<br />Seekingsolutions of guestsproblems.<br />
  5. 5. Relationship In Hotel<br />Reporte directly to front office manager/Room division manager.<br />Assistant manager, bellcaptain, guestrelationship, telephone, operators, reception.<br />
  6. 6. DUITES OF A CONCIERGE<br />Handle mails and message of guest and replaypromotly to the issuseconcerned.<br />Arrange reservation for dinners.<br />Suggest restaurant.<br />Act as guide in local touristsmaps.<br />Taking care of guets essential.<br />
  7. 7.
  8. 8.
  9. 9. THANK YOU<br />

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