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Concierge
 

Concierge

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Descrip the concierge work.

Descrip the concierge work.

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    Concierge Concierge Presentation Transcript

    • CONCIERGE
      Front Office
    • MAIN POINTS
      Definition.
      Job description.
      Relationship.
      Duties.
    • DIFINITION OF A CONCIERGE
      Person works in front office department but separate from front office desk for fulfilling guest services.
    • Job Describition
      Conciergeplay the thoughestrole in managingcustomeroperations in resort & hotelmanagingcustomerrequests »
      Active in range knowlagewith local area and various places.
      Haveexcellent contacts withvip.
      Seekingsolutions of guestsproblems.
    • Relationship In Hotel
      Reporte directly to front office manager/Room division manager.
      Assistant manager, bellcaptain, guestrelationship, telephone, operators, reception.
    • DUITES OF A CONCIERGE
      Handle mails and message of guest and replaypromotly to the issuseconcerned.
      Arrange reservation for dinners.
      Suggest restaurant.
      Act as guide in local touristsmaps.
      Taking care of guets essential.
    • THANK YOU