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  • 1. Jabber Update Jim Musial, CCIE #11728, FL SLED UC PSS Qoncert Rays vs Mets Game June 12th, 2012© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco Confidential 1
  • 2. All-in-one UC Application Collaborate from Any Workspace •  Presence & IM •  PC, Mac, tablet, smart phone •  Voice, Video, voice messaging •  On-premises and Cloud •  Desktop sharing, conferencing •  Integration with Microsoft Office© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
  • 3. Confused yet? Windows Macintosh Mobile Cisco Unified Personal Cisco Unified Personal Cisco Mobile Communicator Communicator Communicator Webex Connect Aries X Cisco MobileCisco Unified VideoAdvantage MOVI IP Communicator Jabber for Windows Jabber for Macintosh Jabber for iOS *Jabber Video for Windows *Jabber Video for Macintosh Jabber for Android *Jabber IM Jabber SDK© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
  • 4. PC & MAC Android & iOS Tablets Smart Phones EXPLOSION OF ALTERNATE CLIENTS© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
  • 5. Across all Devices Any Time and Place VIDEO BECOMES PERVASIVE© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
  • 6. All-in-one UC Application Collaborate from Any Workspace •  Presence & IM •  PC, Mac, tablet, smart phone •  Voice, Video, voice messaging •  On-premises and Cloud •  Desktop sharing, conferencing •  Integration with Microsoft Office© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
  • 7. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
  • 8. Two new releases Cisco Jabber for iPad Cisco Jabber for Windows Exceptional Video Deployment Flexibility Complete UC Client •  High Performance •  On-Premises and cloud• Presence, IM •  Interoperable (H.264) •  Microsoft Office• Voice, Video, Voicemail •  Immersive – Laptop – integration• Desktop Share Mobile© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
  • 9. DESKTOP CLIENTS© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
  • 10. Instant Messaging Rich / Group Chat Presence Contact Search App IntegrationUser Management (MS Office)& Authentication Enterprise Call Control Business Video Web/Desktop Collaboration Cisco Jabber & Conferencing Client Services Framework Visual MediaNet Voicemail© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
  • 11. Presence and Contact Management •  See instantly who is available and how •  Instantly and efficiently interact •  Contact display with photo •  Customisable rich presence status •  Start communication using text chat, voice and video •  Contact management using personal groups •  Chat and calling history •  Business to business and business to consumer federations •  Customisable View (Photos/Offline etc)© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
  • 12. •  Search for contacts using optimized predictive search •  Numbers can entered to dial •  Alpha-number mapped for dialling: –  1-800-JABBER •  A classic dial pad is only Search for name or exposed for DTMF. dial number / URI •  URI dialling available 2H CY12© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
  • 13. Instant Message Enterprise Class Instant Messaging Contact Current Escalations Search Conversations •  Standard based XMPP protocol •  Encryption point to point and group chat •  Emoticons & rich text •  Screen capture for content sharing* •  Escalation to voice/video •  Federated chat to other organisations and Screen Capture services Send File Emoticon Format Group Chat •  Chat history and logging© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
  • 14. Current Escalations •  Multiparty chat Conversations facility •  Session participant view •  Drag and drop participant addition •  Escalation to multiparty voice/video call Multi-Party Session Chat Session Participants© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
  • 15. Cisco Jabber for Windows IM & Presence Federation Business to Business / Business to Consumer Federated Organisations / Consumer / Services •  Industry standard based federation for presence and IM services •  Multi-protocol federation – XMPP – SIP/SIMPLE •  Inter-domain federation – Inter-organisation •  Intra-domain federation (Microsoft OCS / LYNC*) •  Public Service Federation – Google / AOL * LYNC intra-domain federation road mapped© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
  • 16. Voice & Video Communication Enterprise Class Voice, Video and Call Control •  Industry standard based voice and video for greater interoperability. •  Leverage capabilities of Cisco Unified CM manager and network. •  Soft phone and Desktop operating modes with in call features •  Native interoperability with Telepresence systems. •  High quality audio and high definition business video experience* Feature not available in all clients© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
  • 17. •  Jabber support both ad-hoc and scheduled video conferences•  Ad-hoc are initiated using drag and drop or escalated group chat.•  Ad-hoc Media resources are allocated from UC manager as required© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
  • 18. Desk phone Soft phone Control Operation•  Users can select mode of operation using the system tray icon.•  Drop down list provide a list of hardware/software calling options.•  Users can be configured to use just desk phone, just soft phone or both.© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
  • 19. •  Cisco Precision Video Engine (PVE) is a H.264 AVC standard based media engine using in Cisco Jabber clients.•  The engine uses Cisco intellectual property originally developed by Tandberg which was original released in the Movi product.•  The PVE provides full HD interoperability between Jabber desktop clients and telepresence solutions.•  Provides standard based audio (G.711a/u, G.722.1, G.729a)•  Provides Video rate adaption and support for Cisco ClearPath Media Resilience Mechanisms.•  Supports frame sizes from QCIF to 720p HD at up to 30 frames per second.© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
  • 20. Video Desktop Share Jabber Personal Clients Telepresence Room Based Telepresence Multi Party Bridge Standard based 3rd Party •  Standards based Video desktop share providing cross device interoperability. •  Desktop share sent as primary or secondary video stream. •  Multi-party video desktop via MCU© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
  • 21. Cisco Jabber for Windows WebEx Ad-Hoc Desktop Share •  Webex Ad-Hoc Desktop share using the WebEx service in the Cisco collaboration cloud to host desktop sharing session. •  Two way control application control •  Screen Annotation and drawing •  WebEx Ad-Hoc share is available when running in cloud mode© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
  • 22. Deployment UC Manager Video Desktop Webex Desktop Model Version Share Share (requires UC manager 8.6+) -- < 8.6 Cloud Model 8.6+ * * -- < 8.6 On Premise Model 8.6+ * In the case where both Video and WebEx Desktop Share are available / possible the WebEx Desktop Share will only be used where the Desktop Share is initiated form an IM-only conversation, ie no call present between those parties. All other instances will result in a Video Desktop Share.© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
  • 23. •  View Meetings directly in Jabber Client •  Launch Webex sessions from calendar view. •  Create instant Webex Meetings •  Reminder toast pop-ups (Initially available in cloud mode, on premise post release)© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
  • 24. •  Visual voicemail provides access to Unity connection directly from voicemail tab. •  Message is played back within the client. •  Cisco Unity is not supported with Cisco Jabber© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
  • 25. Integration with Desktop Applications •  See who is available directly in Microsoft 2007/2010 Office suites* •  Easily start – Chat – Group Chat •  Easily escalate to – Voice – Video – Web Share© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
  • 26. Contact Card Integration •  Cisco Jabber for Windows uses published Microsoft Office APIs to provide Cisco communications tasks directly from Office applications Presence Instantly view the availability of your contacts Presence is provide Chat / IM Voice/Video from Cisco on Launch Jabber chat Launch Jabber high definition premise or cloud sessions directly from video calls directly from Office presence service Office Contact Card Contact Card© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
  • 27. Contact Card Integration •  Expanded contact card view exposes further call enabled options. Voice & Video Additional Contact •  Organization view allows Card further navigation and communications options© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
  • 28. Ribbon bar Integration Escalation to point to Escalation to point to point voice/video calling as point and group chat well as escalation to multiparty ad-hoc Function conferencing© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28
  • 29. Global Address List •  Uses native Microsoft communication controls •  View Availability and Presence •  Instant Message/Chat •  Initiate Voice/Video calls •  Search and communicate through organisation structure© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29
  • 30. Personal Contacts •  Personal contact integration •  Initiate calls •  Initiate IM© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30
  • 31. Personal Contacts •  Use native Microsoft controls in SharePoint sites •  Start IM conversations to federated contacts •  Call contacts using Jabber •  Support SharePoint 2007/2010© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31
  • 32. •  Administrators can create additional HTML application tabs within the client. •  HTML tabs can exist on web server. •  Examples for tabs: – Company Helpdesk/Support info – Branch directory – Supplier search – Social Networking Tab •  Tabs support click to IM / Call,© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32
  • 33. •  Jabber for Windows supports a number of accessibility features. •  Accessibility View for presence •  Keyboard shortcuts + = Answer Call – Answer/Decline/End Call – InCall Control (Mute/ Hold/Transfer/Park) – Volume/Audio controls Accessibility Enable/Disable Presence Icon Accessibility •  For further information on US Government 508 (Available) VPAT contact accessibility@cisco.com© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33
  • 34. One click desktop share •  BFCP standard Desktop share. •  Hit “Share” during a call •  Share with other PC users, TP systems or rooms© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 34
  • 35. Cisco UC Calling Options from Microsoft Lync •  “Right-Click” on contact “Place a Call” “Place a Video Call” Right Click on contact© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35
  • 36. FUTURE Cisco UC Calling Options from Microsoft Lync Drag and Drop to call contact© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 36
  • 37. MOBILE CLIENTS© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 37
  • 38. Extend TelePresence and Unified Communications to the iPad Available later this month!Complete UC Client Exceptional Video Deployment Flexibility•  Presence, IM •  High Performance •  On-Premises and cloud•  Voice, Video, Voicemail •  Interoperable (H.264) •  Use existing infrastructure•  Instant WebEx Meeting •  Immersive – Laptop – Mobile© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38
  • 39. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 39
  • 40. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40
  • 41. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 41
  • 42. •  “Always-on” seamless experience: background processing, auto-registration•  Secure connect feature: built-in VPN•  Integration to native Android interface•  Key Features – Voice over Wi-Fi – Handoff to cellular network – Handoff to and from deskphone – Mid-call features – MWI and soft key access to corporate voicemail – Corporate Directory Access© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 42
  • 43. •  Voice over Wireless LAN / Wi-Fi •  Voice over VPN (Cisco AnyConnect) •  Call preservation upon receipt of GSM call •  Handoff to GSM / cellular network •  Mid-call features •  Bluetooth headset (limited support) •  Voice Dialing •  Business Visual Voicemail •  Business Directory Access •  SRST Failover© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 43
  • 44. •  Actions synchronized with your Cisco Unity Connection voicemail system•  Play secure messages•  Uses Wi-Fi / VPN – no voice call required© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 44
  • 45. •  Stay connected while mobile – Basic 1:1 IM application – Single app for on-premises or cloud deployment•  Take immediate action from your contact list – Start or join an instant WebEx meeting – Click to call, click to email, click to SMS•  Flexible, secure deployment – Single sign-on – Secure, proxyless architecture•  Free to current Cisco Unified Presence and Cisco WebEx Connect customers For iOS 4.2, 4.3 and 5 devices© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 45
  • 46. •  Chat Groups•  Switch chats by clicking the track ball or BlackBerry menu button•  Get notified of incoming chats while Jabber IM is in the foreground or background•  No storage of chat history© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 46
  • 47. •  Accessible from either a 1:1 chat or viewing profile Click BlackBerry Menu button to show full list of actions Click trackball from contact profile to take action© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 47
  • 48. •  Secure and rich 1:1 Messaging – Includes emoticons•  Escalate to WebEx Meetings – Click to launch WebEx Meetings for BlackBerry•  Encrypted IMs – SSL 3.0 support•  Simultaneous login to mobile and desktop•  Intuitive Navigation –  See the full list of options –  See a list of options for the screen you are viewing –  Move back a screen or cancel a menu list© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 48
  • 49. WEB CLIENTS© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 49
  • 50. Easily add collaboration Voice Video to web applications and business processesIM/Chat Presence Leverage web Voice mail technologies with a small browser plugin – Web no need for a Conferencing desktop client© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 50
  • 51. Need help scoping or building your integration? Visit the “Custom Integration” page of our Jabber Developer site Overview and contact information for experienced Cisco partners who can help build an integrated solution http://developer.cisco.com/web/jabber-developer/custom-integration© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 51
  • 52. BRINGING IT ALLTOGETHER© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 52
  • 53. Jabber for iPad into TelePresence TelePresence into Jabber for Windows© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 53
  • 54. Presence, IM, Voice (softphone), HD Video, Desktop Share & HD Video on PC, Mac Conferencing, Voice Messaging Dedicated Client All-in-one UC Client for TelePresence-only Cisco UC Customer Common Video Technology Foundation© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 54
  • 55. Extend TelePresence environments to Partners and Customers Ciscojabbervideo.com© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 55
  • 56. •  Add collaboration to web apps & business processes•  Microsoft does not do this well Requires full client install (headless) to do voice, video www.jabberrdeveloper.com © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 56
  • 57. •  Market evolving from IM to a full UC client experience •  Single workload sales difficult to execute •  Most larger enterprise organizations (50+%) have deployed, purchased or considered EIM •  Smaller companies are split between EIM and public IM •  Presence & voice/video are foundational for UC •  Critical to consider Unified Communications when deploying IM© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential – Do Not Share Externally Cisco Confidential 57
  • 58. •  IM and Presence for Unified CM customers … at no additional license cost IM/P for all users … not only those with a Cisco IP Phone•  Cisco Unified Presence licenses•  Jabber IM client licenses on any device PC, Mac, Tablet or Phone© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 58
  • 59. •  Presence and IM user license for every employee CUCM ESW, UCSS covers IM-only HW and any deployment services are seperate•  CUCM 7.1 or later, CUP 8.6.4•  50+ Unified CM users licenses needed at a minimum•  Available today•  All Jabber-branded applications•  Premise based IM© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 59
  • 60. •  XMPP-based - Cisco & 3rd Party clients•  Network-based presence•  1:1, Group chat•  File Transfer•  Server logging, client history•  Desktop and mobile access•  Federations – Microsoft, IBM, Google•  Contact integration•  Microsoft Office Integration•  Initiate, Join WebEx meetings (2H CY12) Requires WebEx contract© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 60
  • 61. •  Engaging User Experience Integrated Conversation Window Consistent user experience across clients•  Expand reach of video Mobile devices – Android tablets & phones, iPhone Enhance with features from Jabber Video•  Flexible deployment Configurable for video only, IM only, full UC client Secure Connect – application specific VPN•  Extend integration with UC application suite Contact center integration Quad integration © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 61
  • 62. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco Confidential 62
  • 63. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 63