TQM final quiz


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TQM final quiz

  1. 1. Round 1- Prilims  Time limit for each question is 30 sec
  2. 2. 1. Dell computer’s initiative to reduce the number a) b) c) d) of times a hard drive was handled during assembly is an example of: cost reduction vendor consolidation process improvement quality function deployment
  3. 3. 2. Management at Machine Limited want to improve quality by comparing key aspects of its operations against those of leading competitors. The process it should follow to achieve this is: a) Consultancy b) Quality assurance c) kaizen d) Benchmarking
  4. 4. 3. Which name is associated with the phrase, "quality is free"? a. Deming b. Crosby. c. Baldridge. d. Ishikawa.
  5. 5. 4. Costs of quality inspections, testing, test equipment, and labs are examples of what type of costs. a. Internal failure b. External failure c. Appraisal d. Prevention e. Replacement
  6. 6. 5. What of the following is used as a tool for Plan Quality process? a) Cost-benefit analysis, cost of quality, control charts, benchmarks. b) Design of experiments, statistical sampling, flowcharting. c) Proprietary and additional quality management tools. d) All choices are right.
  7. 7. 6. A technique used to identify quality problems based on their degree of importance is a. Deming b. Pareto c. Crosby d. Juran e. None of the above
  8. 8. 7. What technique used in Plan Quality chooses certain parts of subject (processes, activities, documents, products) for inspection? A Flowcharting B Benchmarking C Statistical Sampling D Design of Experiments
  9. 9. 8. Which of the following is a graphical re presentation of Cause Effect analysis? A Pareto diagram. B Fishbone or Ishikawa diagram. C Scatter diagram. D Run chart.
  10. 10. 9. If a competitor's product offers the same benefits at a lower price, then the competitor's product provides: A.higher value B. lower quality C. lower value D. higher quality
  11. 11. 10. The Deming philosophy focuses on improvements in product and service quality by: A100 percent inspection B reducing uncertainty and variability C financial analysis D separating the planning and execution functions of management
  12. 12. 11. The ISO 9000 registration process includes all of the following except: A. Rectification B. Document review C. Pre-assessment D. Assessment
  13. 13. 12. Viewing a McDonald's restaurant as composed of order taking/cashier, grilling and food preparation, drive through, purchasing, and training processes is an example of: A. Restaurant management B. Systems thinking C. Resource alignment D. Strategic planning
  14. 14. 13. Which of the following is correct? A. Perceived quality = actual quality - expected quality B. Expected quality = perceived quality - actual quality C. Actual quality = expected quality - perceived quality D. Perceived quality = expected quality - actual quality
  15. 15. 14. Companies have utilized the Malcolm Baldrige National Quality Award mostly for the purpose of: A. To gain government support B. Prestige C. Internal assessment and improvement D. Advertising
  16. 16. 15. What type of control chart would be used to monitor the number of defects in the output of a process for making rope? a. x-bar chart. b. p chart. c. c chart. d. R chart.
  17. 17. 16. In 1987 congress established the _________ award which provided a seven category framework ? A. Malcolm baldrige national quality award B. Deming award C. The balzan prize D. Golden peacock
  18. 18. 17.Cause and effect diagram is also known as ____________ A. Quality circles B. Fish bone diagram C. Five force diagram D. Kaizen diagram
  19. 19. 18. world’s first tractor company to win Deming Award ? a) Caterpillar b) JCb c) Eicher d) Mahindra e) Tata
  20. 20. 19.ISO /TS16949 is certification for a. Automotive industry b. Service industry c. Manufacturing industry d. Aviation industry
  21. 21. 20. The ability to accurately and dependably provide a customer with what was promised illustrates the service quality dimension of: a. responsiveness b. assurance c. empathy d. Reliability
  22. 22. •One question for all the teams together, answers have to be written on paper •Each right answer carries 100 points •Time limit 90 sec •No negative marking
  23. 23. Match the following 1. Juran 2. Crosby 3. Taguchi 4. Ishikawa 5. Feifenbaum 6. Deming 7. Shewhart A. Company wide quality control B. Quality circles C. Control charts D. 14 points of management E. Trilogy F. Zero defect G. Robust design H. kaizen
  24. 24. Answers 1. Juran 2. Crosby 3. Taguchi 4. Ishikawa 5. Feifenbaum 6. Deming 7. Shewhart E. F. G. B. A. D. C. Trilogy Zero defect Robust design Quality circles Company wide quality control 14 points of management Control charts
  25. 25. Rules  Each team will get 2 questions  Direct answer 100 marks, with clue 50 marks  No passing  No negative marking
  26. 26. Who am I? _________ developed the Ishikawa diagram, also known as the fishbone or causeeffect diagram. He was known for popularizing the seven basic tools of quality and the philosophy of total quality.
  28. 28. Who am I _________ developed his complete philosophy of management, which he encapsulated into his “fourteen points” and the “seven deadly diseases of management”. He advanced the state of quality, originally based on work done by Shewhart with his explanations of variation, use of control charts, and his theories on knowledge, psychology and variation.
  30. 30. Who am I ? _________ developed the Plan, Do, Check, Act (PDCA) cycle (known as “Plan-Do-Study-Act” in some circles, as well as theories of process control and the Shewart transformation process.
  32. 32. Who am I ? _________ developed the quality trilogy – quality planning, quality improvement, and quality control. Quality management plans quality improvements that raise the level of performance, which then must be controlled or sustained at that level in order to start the cycle again.
  33. 33. DR. JOSEPH M. JURAN
  34. 34. Who am I ? _________ developed lean concepts such as Single Minute Exchange of Die (SMED) or reduced set-up times instead of increased batch sizes, as well as Poka-Yoke (mistake proofing) to eliminate obvious opportunities for mistakes. He also worked with Taiichi Ohno to refine JustIn-Time (JIT) manufacturing into an integrated manufacturing strategy, which is widely used to define the lean manufacturing used in the Toyota production system (TPS).
  36. 36. Who am I ? __________ developed the seven wastes (muda), which are used in lean to describe nonvalue-added activity. He developed various manufacturing improvements with Shigeo Shingo that evolved into the Toyota Production System.
  37. 37. Taiichi Ohno
  38. 38. Who am I ? _________ developed the idea of “quality is free” which asserts that implementing quality improvement pays for itself through the savings from the improvement, increased revenue from greater customer satisfaction, and the improved competitive advantage that results. He popularized “zero defects” to define the goal of a quality program as the elimination of all defects and not the reduction of defects to an acceptable quality level.
  39. 39. PHILIP B. CROSBY
  40. 40. Who am I ? _________ developed the “Taguchi methodology” of robust design, which focused on making the design less sensitive to variation in the manufacturing process, instead of trying to control manufacturing variation. This idea of ”designing in quality” has become an important tenant of six sigma today
  42. 42. Who am I ?  _________ developed the Theory of Constraints which focuses on a single element in a process chain as having the greatest leverage for improvement (i.e., “1% can have a 99% impact”). This compares to the Pareto principle which states that 20% of the factors have an 80% effect on the process.
  44. 44. Who am I ?  ___________ developed the idea of total quality control based on three steps to quality consisting of quality leadership, modern quality technology, and an organizational commit ment to quality.
  46. 46. Audio visual round  There are questions relating to each of the videos.  Teams are suppose to write the answers on a sheet of paper.  Both viewing and answering should happen simultaneously.  Video will not be repeated. Hint :- carefully observe both audio and video
  47. 47.  This company is one among the top 10 retail companies in the world ?  Guess the parent company of both 4th and 5th video ?  Guess this famous company ?  Guess this airline company?  What is the marathi saying in the video ?  This animal is the part of logo of the only two wheelar in the world to have won deming award ?
  48. 48. Answers  This company is one among the top 10 retail companies in the world ? WALMART  Guess this airline company? SOUTHWEST AIRLINES  What is the marathi saying in the video ? FOOD IS GOD  Guess the parent company of both 4th and 5th video ? WALT DISNEY  Guess this famous company ? MOTOROLA  This animal is the part of logo of the only two wheelar in the world to have won deming award ? TVS