CRM Overview

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CRM Overview

  1. 1. CRM Introduction & Benefits Asif Hussain
  2. 2. Service • Resolve Service Requests Quickly and Completely • Continually Improve Service Effectiveness • Flexibly Configure to Your Business Processes
  3. 3. Manage Service Activity
  4. 4. Detect and Fix Bottlenecks Early
  5. 5. Give Your Customers Personalized Service, Any Way They Want It
  6. 6. • Route Your Customers to the Right Agent the First Time • Eliminate Call Center Complexity and Reduce Costs • Scale Up or Down as Demand Changes
  7. 7. Be More Productive
  8. 8. Improve Call Center Performance

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