Introduce myself: Andy Alsop VP, Business Development Deep Web Technologies Been in business since 2002 Joined co in end of ’09. Handle all partnership relations By a show of hands: How many have Fed Search? How many have Discovery solutions? How many have neither?
DWT does: Provides one-stop access to all electronic sources Swets does: Provides solutions to fulfill the customers information needs Match: Swets provides electronic content and DWT gives customers the power to access all of that content DWT & Swets partnered for the SW Searcher
Give an overview of a partnership Why? You are purchasing products and services from a vendor When working with a vendor it’s important to know there is a strong relationship b/t the vendor and its partner Vision: Both Swets & DWT recognized the value of working together. Alignment: Were able to quickly assess the value to the customer Two-way communication: Communication is key Flexibility: things change. Both parties need to be flexible Mutual Respect: Understand what each party brings to the table.
R&D: Using over $5M of funding developed the application Some of the ways that we have improved our technology with the end-user in mind: Incremental Search Relevance Ranking Clustering Multi-lingual – Search in your native language and then display the results in your native language
Chose a top User Interface expert 3 – month engagement Kodak Coca cola Amex Interviews Approx 8 interviews with current customers two focus groups 6 or more people Random people, not any of our customers
As happens in many company’s app was developed by engineers. We received library input which was extremely helpful End-user behavior observation and interviews created a next generation disucssion We came up with some pretty interesting conclusions
UI suggestions Over 29 pages & over 100 Usability improvements Next generation application
Examples of near term improvements: Get updates was hidden Collection status was not well place Selections box not readily apparent
These are questions we are continually asking ourselves.
Deep Web Technologies Charleston 2010 Library to End-user