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Deep Web Technologies Charleston 2010 Library to End-user
Deep Web Technologies Charleston 2010 Library to End-user
Deep Web Technologies Charleston 2010 Library to End-user
Deep Web Technologies Charleston 2010 Library to End-user
Deep Web Technologies Charleston 2010 Library to End-user
Deep Web Technologies Charleston 2010 Library to End-user
Deep Web Technologies Charleston 2010 Library to End-user
Deep Web Technologies Charleston 2010 Library to End-user
Deep Web Technologies Charleston 2010 Library to End-user
Deep Web Technologies Charleston 2010 Library to End-user
Deep Web Technologies Charleston 2010 Library to End-user
Deep Web Technologies Charleston 2010 Library to End-user
Deep Web Technologies Charleston 2010 Library to End-user
Deep Web Technologies Charleston 2010 Library to End-user
Deep Web Technologies Charleston 2010 Library to End-user
Deep Web Technologies Charleston 2010 Library to End-user
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Deep Web Technologies Charleston 2010 Library to End-user

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Presentation made by Jose Luis Andrade of Swets and Andy Alsop of Deep Web Technologies.

Presentation made by Jose Luis Andrade of Swets and Andy Alsop of Deep Web Technologies.

Published in: Business, Technology, Education
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  • Introduce myself:
    Andy Alsop
    VP, Business Development
    Deep Web Technologies
    Been in business since 2002
    Joined co in end of ’09.
    Handle all partnership relations
    By a show of hands:
    How many have Fed Search?
    How many have Discovery solutions?
    How many have neither?
  • DWT does: Provides one-stop access to all electronic sources
    Swets does: Provides solutions to fulfill the customers information needs
    Match: Swets provides electronic content and DWT gives customers the power to access all of that content
    DWT & Swets partnered for the SW Searcher
  • Give an overview of a partnership
    Why?
    You are purchasing products and services from a vendor
    When working with a vendor it’s important to know there is a strong relationship b/t the vendor and its partner
    Vision: Both Swets & DWT recognized the value of working together.
    Alignment: Were able to quickly assess the value to the customer
    Two-way communication: Communication is key
    Flexibility: things change. Both parties need to be flexible
    Mutual Respect: Understand what each party brings to the table.
  • R&D: Using over $5M of funding developed the application
    Some of the ways that we have improved our technology with the end-user in mind:
    Incremental Search
    Relevance Ranking
    Clustering
    Multi-lingual – Search in your native language and then display the results in your native language
  • Chose a top User Interface expert
    3 – month engagement
    Kodak
    Coca cola
    Amex
    Interviews
    Approx 8 interviews with current customers
    two focus groups
    6 or more people
    Random people, not any of our customers
  • As happens in many company’s app was developed by engineers. We received library input which was extremely helpful
    End-user behavior observation and interviews created a next generation disucssion
    We came up with some pretty interesting conclusions
  • UI suggestions
    Over 29 pages & over 100 Usability improvements
    Next generation application
  • Examples of near term improvements:
    Get updates was hidden
    Collection status was not well place
    Selections box not readily apparent
  • These are questions we are continually asking ourselves.
  • Transcript

    • 1. © 2010 Deep Web Technologies, Inc. From Library to End-User November 5, 2010 Charleston, SC
    • 2. © 2010 Deep Web Technologies, Inc. 2 Federated Search vs Discovery Solutions Elements of a successful partnership User-focused development
    • 3. © 2010 Deep Web Technologies, Inc. 3 Federated Search Discovery Service Real-time search of multiple collections Multiple collections are indexed to one database Initial results displayed in 2-3 seconds. Complete search can take 20 seconds Search completes within 1-2 seconds No delay in finding new articles New articles are available after re-indexing, sometimes weeks late Searches full text where possible Usually only the metadata is searchable Search any collection regardless of publisher Only limited collections are available
    • 4. © 2010 Deep Web Technologies, Inc. Knowledge Discovery Discovery Service Real-time search of multiple collections Multiple collections are indexed to one database Initial results displayed in 2-3 seconds. Complete search can take 20 seconds Search completes within 1-2 seconds No delay in finding new articles New articles are available after re-indexing, sometimes weeks late Searches full text where possible Usually only the metadata is searchable Search any collection regardless of publisher Only limited collections are available
    • 5. © 2010 Deep Web Technologies, Inc. 5 Public Web Sources Knowledge Discovery One Search, Many Sources Blogs eBooks Enter Your Search… Begin Search Library Catalog Journals Wikis Subscription Sources
    • 6. © 2010 Deep Web Technologies, Inc. 6
    • 7. © 2010 Deep Web Technologies, Inc. 7 A Successful Partnership •Why? •The end-user •Go into partnership with a vision •Alignment of interests •Excellent two-way communication •Flexibility •Mutual respect
    • 8. © 2010 Deep Web Technologies, Inc. 8 Focus on the User •R&D Funding •Incremental Search •Relevance Ranking •Clustering Engine •Multi-lingual
    • 9. © 2010 Deep Web Technologies, Inc. 9 User Focused Development •Usability Initiative •Stakeholder Interviews •Focus Groups
    • 10. © 2010 Deep Web Technologies, Inc. 10 User Focused Development Lessons Learned: •App developed by Engineers with librarian input •End users created another discussion •Interesting conclusions
    • 11. © 2010 Deep Web Technologies, Inc. 11 User Focused Development Users said “I want”: •To customize my experience •Visual/smart tools •Fast results •Relevant and targeted results
    • 12. © 2010 Deep Web Technologies, Inc. 12 Themes & Customizable UI
    • 13. © 2010 Deep Web Technologies, Inc. 13
    • 14. © 2010 Deep Web Technologies, Inc.
    • 15. © 2010 Deep Web Technologies, Inc.
    • 16. © 2010 Deep Web Technologies, Inc. 16 Library to End User •How to continually improve the end- user experience? •How can we improve our partnerships for the end user? Thank You!

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