Business Class - Chapter 4

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  • 1. CHAPTER 4. PASSENGER BOARDING 4 ObjectivesFor learning this chapter, you will be able to understand… understand Aisle and Galley work procedure during passenger b di boarding
  • 2. CHAPTER 4. PASSENGER BOARDINGUSHERING TO THE SEAT y Stand by around the door g using S.H.R or in the aisle with a bright smile and neat appearance. Check the boarding pass and usher a passenger to the seat Learn the names and titles of important passengers in advance
  • 3. CHAPTER 4. PASSENGER BOARDINGCOAT HANDLING AND STORING
  • 4. CHAPTER 4. PASSENGER BOARDINGBAGGAGE STORING g Show passengers to the space for baggage and provide help if needed. Write down a passenger’s passenger s seat number on a hanger tag and show the passenger where it is stored. Do not pile up the baggage, and return it after the aircraft stops completely.
  • 5. CHAPTER 4. PASSENGER BOARDINGNEWSPAPER AND MAGAZINE SERVICE NewspaperServe on a large tray and showPassengers at the eye level.P t th l l
  • 6. CHAPTER 4. PASSENGER BOARDINGWELCOME DRINK Start pouring drinks after About 50% of the passengers are Ab t f th on board, and open champagne right before the service. Show the tray with nuts, cocktail napkins toward passengers. and introduce prepared drinks to passengers. If a requested drink is not available right away, prepare it in the galley and serve. Always ask if the passenger wants a refill before collecting.