Knowledge Management


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Knowledge Management

  1. 1. Personal Knowledge Management What’s Your Value? Academic Department, February 2009
  2. 2. Your value is about <ul><li>your skills </li></ul><ul><li>your knowledge </li></ul><ul><li>your abilities </li></ul><ul><li>your experience </li></ul><ul><li>your attitude </li></ul><ul><li>What are they? </li></ul><ul><li>How do you use them to your advantage? </li></ul>
  3. 3. Personal capital <ul><li>The measure of your value, </li></ul><ul><li>coupled with the (perhaps uncomfortable notion) that you should take responsibility for what you are worth , and not just leave it to your employer to tell you. </li></ul>
  4. 4. Take control of … <ul><li>how you manage your individual knowledge to get the best from your ‘personal capital’ </li></ul>
  5. 5. Knowledge Management <ul><li>Any structured activity that improves an organization’s capacity to acquire, share, and use knowledge in ways that improve its survival and success </li></ul><ul><li>Linda F. Crafts (June 3, 2004) </li></ul>
  6. 6. Knowledge Management <ul><li>The process of creating value from an organization’s intangible assets </li></ul>
  7. 7. Knowledge Management in the Organization <ul><li>Easy if people choose to </li></ul><ul><ul><li>acquire </li></ul></ul><ul><ul><li>share </li></ul></ul><ul><ul><li>socialize </li></ul></ul><ul><li>WARNING: An organization can’t manage a person’s knowledge if they haven’t decided to own it and do something with it.” </li></ul>
  8. 8. <ul><li>“ Most of the problems I face when coaching, teaching or training are people who abdicate their responsibility for choice. There is no point to personal knowledge management if people do not choose to grow themselves.” </li></ul><ul><li>Cohen </li></ul>
  9. 9. Changing Paradigm <ul><li>OLD </li></ul><ul><li>Knowledge is power </li></ul><ul><li>How fast and how much can you learn? </li></ul><ul><li>NEW </li></ul><ul><li>Sharing Knowledge is power </li></ul><ul><li>How fast can you un-learn and re-learn? </li></ul>
  10. 10. KM Processes Dave Pollard KMWorld & Intranets 2005 Knowledge Sharing : … distributing knowledge to where it is needed in the organization Communication: Intranets, face-to-face, Teams, Networks, etc. Communities of Practice: People bound by their interests and expertise
  11. 11. Organizational Memory <ul><li>Retain intellectual capital </li></ul><ul><ul><li>Keep good people </li></ul></ul><ul><ul><li>Transfer knowledge from one person to the next </li></ul></ul><ul><ul><li>Transfer human capital to structural capital </li></ul></ul><ul><li>Organizations also need to “unlearn” </li></ul><ul><ul><li>Cast off routines and patterns of behavior that are no longer appropriate </li></ul></ul>The Retrospective… Dave Pollard KMWorld & Intranets 2005
  12. 12. Some examples of unlearning <ul><li>Unlearn what your target market is (because it just changed) </li></ul><ul><li>Unlearn the way you advertise and market (because your market just got a lot smarter) </li></ul><ul><li>Unlearn the way you teach (because learners need to unlearn and learn simultaneously) </li></ul><ul><li>Unlearn the technology you use (because it's being replaced with something new tomorrow) </li></ul><ul><li>Unlearn the methodology you use (because people learn differently) </li></ul><ul><li>Unlearn the words you use to describe your business </li></ul><ul><li>Unlearn your login password (since the system forces you to change it every 60 days) </li></ul>
  13. 13. Knowledge Sharing Tools … <ul><li>Our Website </li></ul><ul><li>Documents </li></ul><ul><li>Academic Blog </li></ul><ul><li>Inst. Management Blog </li></ul>
  14. 14. References: <ul><li>Mick Cope WizOz at </li></ul><ul><li>Corporate Training & e- Learning Blog </li></ul><ul><li>InsideKnowledge at </li></ul><ul><li> </li></ul>