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2012 U.S. Airline Industry Operational Performance

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(February 21, 2013): John Heimlich, Vice President and Chief Economist at Airlines for America, discusses the U.S. airline operatoinal performance, including on-time/departures and baggage handling ...

(February 21, 2013): John Heimlich, Vice President and Chief Economist at Airlines for America, discusses the U.S. airline operatoinal performance, including on-time/departures and baggage handling rates, showing a significant improvement in overall customer service and performance.

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