Coaching Introverts: Building on their Quiet Strengths

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This is the slide deck that accompanied my Agile 2010 presentation, "Coaching Introverts: Building on their Quiet Strengths."

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Coaching Introverts: Building on their Quiet Strengths

  1. 1. Coaching Introverts: Building on Their Quiet Strengths Lisamarie Babik Menlo Evangelist
  2. 2. Agenda •  Why is it important to talk about introversion on an Agile team? •  What is Myers-Briggs? (specifically introversion vs. extraversion) •  Kahnweiler’s 4P’s for Introverts •  An agile adaption of the 4 P’s Copyright © 2010 Menlo Innovations LLC
  3. 3. Are You Thinking What I’m Thinking? •  Some of what I cover might seem obvious •  My goal is to provide you with resources and vocabulary so that you can be more productive in coaching instead of using phrases like, “Try harder.” •  The people who are most surprised by material in this presentation are Extraverts. Copyright © 2010 Menlo Innovations LLC
  4. 4. Who Am I? •  Former developer •  Former project manager (PMP®) •  Occasional coach •  Evangelist isam arie •  Introvert L Copyright © 2010 Menlo Innovations LLC
  5. 5. Some Characteristics of Agile Workplaces •  Collocation •  Open Floor Plan •  Paired Programming •  Daily Standup/Daily Scrum •  Show & Tell •  Noisy! Copyright © 2010 Menlo Innovations LLC
  6. 6. Example Agile Workplace Copyright © 2010 Menlo Innovations LLC
  7. 7. Why is this Important? •  Because it is so interaction-intensive, Introverts can end up feeling excluded, overlooked, or misunderstood •  Working in an agile environment can be challenging under the best of circumstances Copyright © 2010 Menlo Innovations LLC
  8. 8. Have You Ever Heard? You just need to pick an estimate! Stop asking so many questions about details that don’t matter! Copyright © 2010 Menlo Innovations LLC
  9. 9. Have You Ever Heard? Why do you just sit and stare at us during brainstorming? Copyright © 2010 Menlo Innovations LLC
  10. 10. What About You? What are your preferences? Copyright © 2010 Menlo Innovations LLC
  11. 11. Uh-Oh! How are we going to “fix” the introverts? Copyright © 2010 Menlo Innovations LLC
  12. 12. Introversion/Extraversion is not a Binary Switch Copyright © 2010 Menlo Innovations LLC
  13. 13. Introversion vs. Extraversion Introverts are… Extraverts are… Energized by time alone Energized by and seek out people Process their thoughts in Talk out their thoughts their head Prefer writing to talking Prefer talking to writing Reserved Enthusiastic Focus on depth Focus on breadth Source: “The Introverted Leader”, J. Kahnweiler, PhD Copyright © 2010 Menlo Innovations LLC
  14. 14. Introversion is not shyness. Copyright © 2010 Menlo Innovations LLC
  15. 15. Preference and natural inclination do not determine your fate! Copyright © 2010 Menlo Innovations LLC
  16. 16. ____Shyness & Introversion Working in pairs, list ways in which shyness or introversion could inhibit performance on an Agile team. Mark each with an “S” for shyness, an “I” for introversion, or a “B” for both. Copyright © 2010 Menlo Innovations LLC
  17. 17. It’s more subtle than simply Introversion and Extraversion Copyright © 2010 Menlo Innovations LLC
  18. 18. Myers-Briggs Type Indicator Introvert/ Sensing/ Extravert Intuition Thinking/ Judgment/ Feeling Perception Copyright © 2010 Menlo Innovations LLC
  19. 19. MBTI Indicates Differences Based On •  How you focus your attention or get your energy (extraversion or introversion) •  How you perceive or take in information (sensing or intuition) •  How you prefer to make decisions (thinking or feeling) •  Do you prefer to get things decided or do you prefer to stay open to new information and options? (judgment or perception) Copyright © 2010 Menlo Innovations LLC
  20. 20. The “point” of Myers-Briggs types is not to categorize people into neat little bins! Copyright © 2010 Menlo Innovations LLC
  21. 21. Copyright © 2010 Menlo Innovations LLC
  22. 22. 4 Types of Inhibitors Perception Gaps •  Negative Impressions Stress •  Slow Thinkers •  No Backbone Career Invisibility •  Lost Opportunities Derailers •  Ideas Not Heard •  Lost Personal Power •  Underselling •  Missed Connections •  Avoiding Politics Source: “The Working Harder J. Kahnweiler, PhD •  Introverted Leader”, not Smarter Copyright © 2010 Menlo Innovations LLC
  23. 23. 4 Types of Inhibitors Perception Stress Gaps Career Invisibility •  Lost Opportunities Derailers •  Ideas Not Heard •  Lost Personal Power •  Underselling •  Missed Connections •  Avoiding Politics Source: “The Working Harder J. Kahnweiler, PhD •  Introverted Leader”, not Smarter Copyright © 2010 Menlo Innovations LLC
  24. 24. 4 Types of Inhibitors Perception Stress Gaps Invisibility Career •  Lost Opportunities •  Ideas Not Heard Derailers •  Lost Personal Power Source: “The Introverted Leader”, J. Kahnweiler, PhD Copyright © 2010 Menlo Innovations LLC
  25. 25. 4 Types of Inhibitors Perception Stress Gaps Career Invisibility Derailers Source: “The Introverted Leader”, J. Kahnweiler, PhD Copyright © 2010 Menlo Innovations LLC
  26. 26. Agile Challenges What are the inhibitors for introverts in an Agile environment? Copyright © 2010 Menlo Innovations LLC
  27. 27. Keep in Mind Awareness of these challenges is the first step toward helping people work through them, but let’s shift gears… A number of you have some introversion characteristics. Before we start learning to help others, we have to learn to help ourselves. Copyright © 2010 Menlo Innovations LLC
  28. 28. What the heck are the 4 P’s? Copyright © 2010 Menlo Innovations LLC
  29. 29. Kahnweiler’s 4 P’s Process Copyright © 2010 Menlo Innovations LLC
  30. 30. Sources of Discontent Lengthy Frustration E-mails Career Stagnation Passive Exhaustion Aggressive Copyright © 2010 Menlo Innovations LLC
  31. 31. That Got Me Thinking Agile! Copyright © 2010 Menlo Innovations LLC
  32. 32. Copyright © 2010 Menlo Innovations LLC
  33. 33. Copyright © 2010 Menlo Innovations LLC
  34. 34. Copyright © 2010 Menlo Innovations LLC
  35. 35. Copyright © 2010 Menlo Innovations LLC
  36. 36. Coaching Scott Work with a partner to build a development plan for Scott. Goals: Get Scott to… 1.  Participate more fully with the team 2.  Feel valued 3.  Share his expertise Copyright © 2010 Menlo Innovations LLC
  37. 37. Final Thoughts •  When talking, leave “space” in the conversation to give your introverts time to reflect and respond •  avoid many introverts' least favorite question: "What's wrong?” Copyright © 2010 Menlo Innovations LLC
  38. 38. Questions? Comments? Please fill out your evaluations! Lisamarie Babik Menlo Innovations LLC web: www.menloinnovations.com twitter: @menloinnovation  no “s” e-mail: lbabik@menloinnovations.com Copyright © 2010 Menlo Innovations LLC

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