Organizational conflict


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Organizational conflict

  1. 1. Gggdhdhhdhdjd BANARAS HINDU UNIVERSITY Organizational behavior and Ethos Assignment on:- Changing views of ConflictSubmitted to :- Submitted by :- Nitin Agrawal Roll no. - 20 MIBA 2nd sem.y play three important roles in an economy:1. Regulatory role2. Promotional role
  2. 2. CONTENT Meaning of Conflict ………………………………………. Nature of Conflict ………………………………………... Sources of Conflict ……………………………………….. Changing views of Conflict………………………………. Functional & Dysfunctional Conflict ……………………. References……………………………………………….. ..
  3. 3. Meaning of Conflict“Working together is not always easy”, it is because of conflict.Conflict is a part of everyday life of an individual and of an organization. It hasa considerable impact on employee’s performance, satisfaction and behavior. It is not possible to compress the essential ingredients of conflictin a precise definition because it may take several forms.In simple words it can be explained as a collusion and disagreement. Theconflict may be within an individual, between two or more individuals orbetween two or more groups within an organization.There has been no shortage of definitions of conflict.According to J.W.Thomas, “Conflict is a process that begins when one partyperceives that another party has negatively affected, or about to negativelyaffect, something that the first party cares about.” This definition describes that point inan ongoing activity when an interaction crosses over to become an inter partyconflict. “Conflict is a process in which an effort is purposefully made by oneperson or unit to block another that results in frustrating the attainment of theother’s goals or the furthering of his or her interest.”For example, if A deliberately tries to offset the efforts of B by some form ofblocking that will result in frustrating B in attaining his goal, it is conflict.
  4. 4. Nature of Conflict In a discussion on the nature of conflict, it is necessary to discuss the following points:• Conflict is different from competition: Competition takes place when individuals or groups have incompatible goals but do not interfere with each other as they try to attain their respective goal. On the other hand, conflict takes place when individuals or groups have incompatible goals and they try to interfere with each other as they try to attain their respective goals. For ex.: In sports, track events are the example of competition because every runner tries to run faster but they are not allowed to interfere with the other, while cricket, hockey are the example of both conflict and competition.• Conflict occurs when two or more parties pursue two or more mutually exclusive goals: It is based on the assumption that there are two or more parties, having goals which are mutually exclusive and incompatible.• Conflict arises out of two perceptions: If X perceives his goal to be incompatible with those of Y and x has no opportunity to frustrate the goal attainment of Y, there is no conflict.• Conflict refers to deliberate behavior: If X deliberately tries to prevent y from attaining his goal, conflict arises but if interference is accidental, there is no conflict.
  5. 5. Sources of ConflictThere are three levels of conflict in the life of an organization, and for every levelthere are different sources: 1. Intra –Personal Conflict: Intra personal conflict refers to the conflict within an individual. It arises from frustration, numerous goal which requires equal attention but is not possible to devote and goals having both positive and negative aspects. 2. Inter- personal Conflict: Inter personal conflict refers to the conflict between two or more individuals with a group. It arises due ti differences in personalities, perceptions, temperaments, values, socio- cultural factors and role ambiguities. 3. Inter- Group Conflict: It is also called organizational conflict. It refers to the conflict between two or more sections, groups or departments in an organization. Conflict between groups is frequent and highly visible. The reasons for inter group conflict are many, such as: a. Task Interdependence: It refers to the extent to which two departments depend on each other for information, compliance and assistance. b. Task Ambiguity: Another important source or inter group conflict arises when it is not clear, which group is responsible for performing which task. c. Goal incompatibility: if goals of two departments of an organization clash with each other, conflict arises. d. Competition for limited resources: Resources’ of an organization are limited, and every department tries to secure maximum share in that. It results in conflict.
  6. 6. e. Competitive reward system: if there is a system in the organization that reward will be given on the basis of competitive performance, it will result in conflict.
  7. 7. Changing Views of ConflictConflict exists in the organization from the very beginning, but attitude towardconflict has been changed. This change can be explained as:
  8. 8. Types of ConflictThere are mainly two type of conflict: • Functional Conflict • Dysfunctional Conflict Functional Conflict: Functional Conflict refers to confrontation between two ideas, goals and parties that improve employees and organization performance. Benefit of conflict is following: 1. Conflict increases awareness of :-  What  Who  how 2. Conflict motivates organizational members to consider problems. 3. Conflict promotes changes. 4. Conflict enhances moral and cohesion. 5. High quality decision result when persons express their opposing views and perspectives. 6. Conflict stimulates interest and creativity. 7. Conflict adds to the fun of working with others when not taken seriously.
  9. 9. Dysfunctional Conflict: Conflict is inevitable in organizations and alsodesirable. But without an effective means for handling it, conflict can tearrelationships apart and interfere with the exchange of ideas, informationsand resources in groups and between department. Dysfunctional conflicthinders and prevents organizational goals from being achieved.
  10. 10. References :-