Email Sugar Con 2010

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Email Sugar Con 2010

  1. 1. A Tour of the New Sugar Email   <br />Erin Fetsko<br />©2010 SugarCRM Inc. All rights reserved.<br />4/6/2010<br />
  2. 2. 4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  3. 3. What is Email?<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  4. 4. Quick Vocabulary Lesson<br />SMTP - Simple Mail Transfer Protocol<br />IMAP - Internet Message Access Protocol<br />TLS - Transport Layer Security<br />Sendmail - UNIX implementation of SMTP<br />SSL - Secure Socket Layer<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  5. 5. What we DO and DON'T do<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  6. 6. <ul><li>Campaigns</li></ul> <br /><ul><li>Workflows
  7. 7. Assignment Notifications
  8. 8. Plugins
  9. 9. Email Module
  10. 10. Group Email</li></ul>4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  11. 11. 4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  12. 12. Where's the value in integrating email into SugarCRM?<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  13. 13. 4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  14. 14. System Email<br />Admin Setup<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  15. 15. Admin > Email Settings<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  16. 16. Impacts ... <br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  17. 17. Admin > Configure Campaign Email Settings<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  18. 18. Pace Yourself<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  19. 19. Admin > Email Queue<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  20. 20. Admin > Inbound Email >                              New Bounce Handling Mailbox<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  21. 21.  Admin > Inbound Email >                  New Bounce Handling Mailbox Part 2<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  22. 22. Let your customers Opt-Out<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  23. 23. 4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  24. 24. Please tell me that's not all it does ...<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  25. 25. Admin > Inbound Email > New Group Mail Account<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  26. 26. Customer Support<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  27. 27. 4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  28. 28. Admin > Inbound Email <br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  29. 29. User Email<br />Configuring your in-box<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  30. 30. Emails > Settings > Mail Accounts >                                          Mail Account Properties<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  31. 31. Emails > Settings > Mail Accounts >                            Outgoing Mail Server Properties<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  32. 32. Who does it impact?<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  33. 33. Why Sugar?<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  34. 34. Common Objections<br /><ul><li>Everyone will read my email.
  35. 35. What about spam?
  36. 36. My DB will get too big too fast. 
  37. 37. I like outlook better.</li></ul>4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  38. 38. Work in your address book<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  39. 39. 4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  40. 40. 4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  41. 41. Less Training<br />4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  42. 42. 4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />
  43. 43. 4/6/2010<br />©2010 SugarCRM Inc. All rights reserved.<br />

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