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As procurement professionals we are constantly struggling to balance what we know to be best for our organizations and what our internal customers think is best. Of course we know we’re right, but how do we get them to recognize our genius? In this session we will talk about ways to get buy-in from all levels of the organization – from senior leaders to our own teams. Believe it or not, procurement is a customer service business. To be successful we must become so valuable to the organization that they can’t imagine buying anything on their own. Through refocusing our own teams, building strategic relationships, and introducing new technologies, we can position Procurement to be the “go to” team for our organizations."