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WA1709 Business Process Management Foundation Workshop
WA1709 Business Process Management Foundation Workshop
WA1709 Business Process Management Foundation Workshop
WA1709 Business Process Management Foundation Workshop
WA1709 Business Process Management Foundation Workshop
WA1709 Business Process Management Foundation Workshop
WA1709 Business Process Management Foundation Workshop
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WA1709 Business Process Management Foundation Workshop

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  • 1. WA1709 Business Process Management Foundation Workshop This 3-day workshop explores the world of Business Process Management (BPM), providing students with a firm foundation in BPM principles, drivers, methodologies, and common practices. BPM is examined as an overarching initiative aimed at transforming organizations through process improvement and organizational alignment. The three pillars of successful BPM – people, process, and technology – will be examined and extensively discussed. Throughout the three days, students will be exposed to various BPM methodologies, including Six Sigma, Lean, Balanced Scorecard, and Kaizen. The core of the course will center on the transformation that enterprises must go through in adopting BPM, spanning ten stages of adoption. Concepts in this workshop are re-enforced through a combination of group discussion, class exercises, case study explorations, and daily reviews. Topics • Business Process Management • Business Process Modeling • BPM Value Proposition • Four Stages of BPM Adoption • Ten-step BPM Framework • Six Sigma • Lean • Balanced Scorecard • Kaizen • ISO 9001:2000 • Key Performance Indicators (KPI) • Metrics and Performance Measurement • Process Optimization • Putting BPM into Action Objectives • Gain an understanding of Business Process Management • Learn the various elements of BPM and the key success factors • Discuss the value-add that BPM brings to the table • Explore the risks and challenges associated with BPM • Discuss the roadblocks associated with BPM adoption • Examine the various steps involved in the BPM framework • Compare and contrast various BPM methodologies and techniques • Discover the importance of process modeling within the context of process improvement • Learn the importance of using “as-is” and “to-be” modeling techniques • Learn the role of metrics, KPIs, and performance measurement • Discuss the real-world application of BPM concepts, methodologies, and best practices Audience This course is appropriate for a broad audience, including Directors, Managers, Project Managers, Business Analysts, Business Architects, and Team Leads. It is especially useful for teams that are focused upon an existing or upcoming BPM project. Prerequisites No previous knowledge, experience, or skill sets are required. Duration
  • 2. Three days. WA1709 Business Process Management (BPM) Foundation Workshop Course Outline 1. Introduction to Business Process Management • Objectives • What is BPM? • Business Process Management • Process Maturity 1/2 • Process Maturity 2/2 • What is a Business Process? • Further Qualifying BPM • The Process-centric Organization • When and Why Conduct BPM? • BPM Business Cases • Key Roles and Responsibilities • People and Process • BPM Framework • Framework Foundation • Framework Phases 1/4 • Framework Phases 2/4 • Framework Phases 3/4 • Framework Phases 4/4 • Service Oriented Architecture • BPM + SOA • Tightly Coupled Enterprise • Breaking the Silos • Summary 1/2 • Summary 2/2 2. Introduction to Process Modeling • Objectives • What Is A Business Process? • Business Process Management • Business Process Modeling • Process Modeling Advantages • Process Components 1/2 • Process Components 2/2 • What s a Service? • SOA and Business Process • Process Modeling and SOA • From Ad-hoc to Formalization • Process-centric Organizations • The Value of Process-Centricity • Process Maturity • CMMI Levels 0-2 • CMMI Levels 3-5 • Key Tasks in Process Modeling
  • 3. • Roles and Responsibilities 1/2 • Roles and Responsibilities 2/2 • Process Modeling Standards • Summary 3. Business Process Management Framework • Objectives • BPM Framework • BPM Phases • BPM Phase Overview • 1. Organization Strategy Phase • 2. Process Architecture Phase • 3. Launch Pad Phase • 4. Understand Phase • 5. Innovate Phase • 6. People Phase • 7. Develop Phase • 8. Implement Phase • 9. Realize Value Phase • 10. Sustainable Performance Phase • Staged Groupings • Iterative Approach • Stakeholder Approval • Summary 4. BPM Stage 0: Organization Strategy and Process Architecture Phases • Organization Strategy Phase • Strategic Importance • Deliverables of the Phase • Phase Steps • 1.1 Analyze Organization • 1.2 Make Strategic Choices • Making Strategic Choices • 1.3 Determine Process Impact • 1.4 Establish Strategic Metrics • 1.5 Complete The Plan • 1.6 Sign Off And Deliver • Organization Strategy Outputs • Potential Problems • Discussion • Process Architecture Phase • Process Architecture • Process Architecture Attributes • Process Guidelines and Process Models • Principles of Architecture • Process Architecture Results • Phase Steps • Phase 2.1 Obtain Strategy/Business Information
  • 4. • Phase 2.2 Obtain Process Guidelines and Models • Phase 2.3 Obtain Related IT Principles • Phase 2.4 Consolidate • Phase 2.5 Communicate • Phase 2.6 Apply Architecture • Phase 2.7 Improve • Phase 2 Outputs • Phase 2 Risks • Discussion • Summary 5. Stage 1 Launch Pad and Understand Phases • Launch Pad Phase • Launch Pad • Launch Pad Results • Phase Steps • Phase 3.1 Discovery • Phase 3.2 Project Planning • Phase 3 Outputs • Phase Risks and Mitigation • Discussion • Understand Phase • Understand Results • Phase Steps • Phase 4.1 Investigate Current Context • Phase 4.2 Analyze Findings • Phase 4.3 Select Next Steps • Phase Outputs • Phase Risks and Mitigation Strategies • Discussion • Summary 6. Stage 2 Innovate, People, Develop, and Implement Phases • Innovate Phase • Innovate Results • Phase Steps • Phase 4.1 Project Kickoff • Phase 4.2 Innovate Workshops • Phase 4.3 Process Analysis • Phase 4.4 Phase Out-briefing • Phase 4 Outputs • Phase Risks and Mitigation • Discussion • People Phase • People Results • Phase Steps • Phase 5.1 Strategy Planning • Phase 5.2 Performance Analysis • Phase 5.3 Organizational Change • Phase 5 Outputs
  • 5. • Phase Risks and Mitigation • Discussion • Develop Phase • Develop Results • Phase Steps • Phase 6.1 System Design • Phase 6.2 System Development • Phase Outputs • Phase Risks and Mitigation • Discussion • Implement Phase • Implement Results • Phase Steps • Phase 7.1 Plan implementation • Phase 7.1 Implementation Strategy • Phase 7.2 Educate the organization • Phase 7.3 Deploy Solution • Phase Outputs • Phase Risks and Mitigation • Discussion • Summary 7. Stage 3 Realize Value and Sustainable Performance Phases • Realize Value Phase • Phase Results • Phase Steps • 9.1 Benefits management and assessment • 9.2 Benefits delivery and tracking • 9.3 Value monitoring and maximization • Phase 9 Outputs • Phase Risks and Mitigation • Discussion • Sustainable Performance Phase • Phase Results • Phase Steps • 10.1 Sustainability Analysis • 10.2 Transform Organization • 10.3 Sustain Performance • Phase 10 Outputs • Phase Risks and Mitigation • Discussion • Summary 8. Managing and Measuring a Process • Objectives • Managing a Process • The Manager's Role • Planning for the Process • Control the Process • Process Measures
  • 6. • Organizational Hierarchy Measures • Process Hierarchy Measures • Balanced Scorecard • KPI Design • Modeling KPI • More KPI Types • Alerts • Summary 9. Quality Management • Objectives • ISO 9001 Basics • ISO Principles • ISO Approach • Kaizen Basics • Kaizen Principles • Kaizen Approach • Six Sigma Origins • Key Concepts • Goals of Six Sigma • Key Elements of Quality • Six Sigma Methodologies • DMAIC Methodology • DMADV Methodology • Putting Six Sigma on a Diet • Lean Six Sigma Principles • Understanding Lean Six Sigma • Six Sigma Key Success Factors • Toyota Quality Management • When to use ISO 9001? • When to use Kaizen? • When to use Six Sigma? • Discussion • Summary Appendix A. Mapping a Process Using BPMN • Objectives • What is BPMN? • What does BPMN include? • The Eye of the Beholder • BPMN and BPEL • Basic Structure of a Process • Using Subprocess • The Start Event • Normal End Events • Abnormal End Events • Intermediate Events • Process State Management 1/2
  • 7. • Process State Management 2/2 • Gateways • Exclusive Condition • Exclusive Condition Examples • Inclusive Condition • Parallel Execution • Event Choice • Merging Branches • Merging Examples • Looping with BMPN • Looping Options • More Examples • Modeling Roles & Responsibilities • Using Swim Lanes • Modeling B2B Interaction • Trading Partner Design Pattern • Modeling B2B Interactions • B2B Interaction Example • Black Box White Box Modeling • Summary

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