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Texas Integrated Eligibility–The SOA Journey
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  • Texas HHS Introduction HHS IT Strategies and Goals (2004-2009) HHS Strategic Initiatives and Current State Challenges and Opportunities The CIO Response and Focus Case Study – A continues improvement approach CIO : The Changing Role The 2008-2010 – CIO Strategic Agenda and Initiatives FY2009-2011 Plan: The Road Ahead
  • Gary, this is the work that has started at DIR

Texas Integrated Eligibility–The SOA Journey Texas Integrated Eligibility–The SOA Journey Presentation Transcript

  • Texas Integrated Eligibility – The SOA Journey Leah Burton Director, Enterprise Applications August 27, 2008
  • Presentation Purpose
    • T he CIO Challenge
    • Texas Integrated Eligibility – Goals and Strategies
    • TIERS SOA Execution Model – The Phased and Iterative Approach
    • ESS Business Architecture
    • TIERS – SOA Technology and Solution Blueprint
    • TIERS SOA – SWOT Analysis
    • TIERS SOA Initiatives: Success Stories (2004-2007)
    • TIERS SOA: Critical Success Factors
  • HHS CIO Requirement: Continuous Alignment
    • Keep Reducing the Cost
    • Development Costs
    • Maintenance Costs
    • Data Center Costs
    • Outsourcing Costs
    • Deliver Faster
    • Shorten Delivery cycles
    • Shorten support cycles
    • Shorten training cycles
    • Deliver to Eligibility Support Services Goals
    • Enable Multi-Channel IE Model
    • Enable TIERS/IE Roll Out
    • Enable Performance goals (Fed-Timeliness SLA’s)
    • Sustain current TIERS/IE technology Operations
  • HHS Enterprise Applications (EA): Goals Successfully Support TIERS/IE Roll Out Enable ESS Business Performance Reduce IT Cost – Technology And Ops Efficiently Sustain current Operations ESS Business Architecture TIERS/IE Architecture IT Operations Model IT Workforce
    • Evolving Business Processes
    • Evolving Technology Components
    • Transitioned IT processes
    • Transitioned/New IT Teams
    Goals Current Situation
    • Component Business View
    • TIERS App to an SOA Model
    • (Asset Model)
    • Stabilize Operations + Innovate
    • on delivering IE business
    • requirements
    • Organize and train IT workforce
    • to support new business model
    EA Strategies EA Workspace
  • EA Strategies: The Execution Model Successfully Support TIERS/IE Roll Out Enable ESS Business Performance Reduce IT Cost – Technology And Ops Efficiently Sustain current Operations Goals ESS Business Architecture IT Architecture IT Operations Model IT Workforce
    • Evolving Business Processes
    • Evolving Technology Components
    • Transitioned IT processes
    • Transitioned/New IT Teams
    Current Situation
    • Component Business View
    • TIERS App to an SOA Model
    • (Asset Model)
    • Stabilize Operations + Innovate
    • on delivering IE business
    • requirements
    • Organize and train IT workforce
    • to support new business model
    EA Strategies IT Governance – Initiatives and Performance Management SOA – Converting TIERS Application to Assets Service Oriented Data Center
  • TIERS SOA Execution Model: A phased and Iterative Approach
    • ESS Client Demand Profile
    • ESS Roll Out Plan
    • ESS Performance Goals
    • (Case Load et al)
    Business Goals
    • Business Architecture
    • IT Architecture
    • Capability Gap Analysis
    • Initiatives Identification
    • Project Management
    SOA Planning and Management SOA Execution and Monitoring
    • SOA Implementation
    • Data Center Planning
    • SOA/IT Monitoring
    • Business Performance
    • Management
  • Business Architecture Goals – Critical for SOA and Business Success Traditional Business Architecture In-Transition Business Architecture Integrated Eligibility Business Process Web Call Center Document/ Mail Center Shared (IE) Processes F2F CBO Food Stamps Medicaid Long Term Care Channel Processes Food Stamps Medicaid Long Term Care Clients
    • Integrated data collection – Single
    • application
    • Integrated eligibility determination
    • process
    • Case worker productivity
    • Faster policy change response
    Case Workers
    • Customer Interaction through multiple
    • channels – Modular process evolution
    • Shared integrated eligibility determination
    • processes for all channels – Service Center
    • Focus case worker on core value added
    • tasks to meet increased client services demand
    • Process design to meet timeliness SLA in the multi-
    • channel model (Task view v/s Case View)
  • TIERS SOA Execution Model – Transition to an Software Asset Model SOA Platform Initiatives Business Architecture Initiatives TIERS Data Mart Legacy TIERS App Modules DC ED BI Corr Maxe Insts New IE Front End CC Doc Enterprise Service Bus Workflow – Business Process Mgt (Task Mgr) Portal – Rich Client (Adobe) TIERS SOA Platform I D M M O N B I Step1: Design , Integrate and deploy TIERS SOA Platform TIERS Data Access Web Services TIERS Transaction Services (CRUD) TIERS Composite Services ( Channel Specific) Opening Up TIERS using SOA - Servicification Step 2: Design , Build and Deploy TIERS Data Access, Transaction and Composite Services TIERS SOA Data Center Services Step 3: Design , Build and Deploy TIERS SOA Data Center F2F F2F Model Supported by Legacy TIERS CBO IE CBO/HAND Composite Application Web SS IE Self Service Portal Call Center IE Call Center Composite Application Business Performance Management IT Governance – Initiatives Management Content Document/ Mail Center IE Doc Center Composite Application Content/Doc Management Application Shared Integrated Eligibility Process
  • TIERS SOA SWOT Analysis
    • Strengths
    • TIERS SOA vision and Roadmap
    • SOA Platform Implementation
    • TIERS Web Services Planning, Design and
    • Implementation
    • Business Architecture Design and Requirements
    • IT Governance
    • Weakness
    • SOA concepts communication to stakeholders
    • Enabling an SOA operations model with vendors
    • Access to skilled resources – Vendors and Internal
    • Overall Performance Management – Defining and
    • establishing the business value of IT
    • Establishing SOA governance – SOA re-usability
    • Opportunities
    • Move TIERS to an asset model – Lower cost and
    • deliver to business requirements
    • Executive Decision Management
    • Continuously align EA to TIERS Roll Out plan
    • Threats
    • Time and effort required to open up TIERS
    • Enabling business changes required to make SOA
    • successful
    • Federal Priorities
    • Funding streams and cycles – Mapping SOA
    • initiatives to funding streams
  • TIERS SOA Success Stories: Document Center Composite Application MAXe Mail received Prep Area Content Repository Portal TLM ESB Enrollment? Case # Available? WebService Call TIERS Web Services TIERS Image Assembly Service Data Capture Case Validation Y N Y N Mail Center Data Capture Service Valid Case? Y N MAXe Web Services Image Assembly
  • TIERS SOA Success Stories: CBO Channel MAXe Portal TLM ESB Enrollment? Case # Available? WebService Call TIERS Web Services TIERS Image Assembly Service Data Capture Case Validation Y N Y N CBO Data Capture Service Valid Case? Y N MAXe Web Services Image Assembly
  • TIERS/IE Business and IT Governance Solution HHS Business and IT Governance Solution Enterprise Business Services Model Enterprise Integrated Business Performance , Operations and Project Performance Metrics Knowledgebase Business and IT Initiatives Management Executive Management CIO Business Managers Vendor Management ODS Enterprise Data Warehouse (Performance Data Marts) IT Systems and Applications Monitoring Data Stores IT Operations Data Stores (Remedy et al) IT Governance Data Stores (Issue, Risk and Project Mgt) Executive Decision Support Apps Outsourced Vendor Systems
    • Business Performance Visibility
    • Transition and Transformation
    • Performance Visibility and Impact
    • Analysis
    • Executive Decision Support
    Web Portal
  • SOA: Critical Success Factors
    • Business and IT Performance Management and Governance program
    • Business architecture design and roadmap
    • Carefully look at IT SDLC and Ops model for SOA: Need to implement a lot of new processes and train staff
    • Setting up an SOA platform is not easy – Vendor products are not integrated, be ready to spend time and money on it
  • Q & A