Information Technology and Computing
Internet2 WorkshopInternet2 Workshop
October 13, 2003October 13, 2003
Presented By:Pr...
Information Technology and Computing Services
IP TelephonyIP Telephony
Overview of East Carolina UniversityOverview of Ea...
Information Technology and Computing Services
East Carolina UniversityEast Carolina University
22,000 Student Enrollment2...
Information Technology and Computing Services
Network HistoryNetwork History
4Q93-4Q97 $14M Fiber Optic Project4Q93-4Q97 ...
Information Technology and Computing Services
Network History – cont…Network History – cont…
1Q99 NSF Grant Submitted – H...
Information Technology and Computing Services
Network History – cont…Network History – cont…
4Q99 UNC-GA Equipment Test P...
Information Technology and Computing Services
Network History – cont…Network History – cont…
1Q01 Wireless Corridor1Q01 W...
Information Technology and Computing Services
Network History – cont…Network History – cont…
2Q01 –3Q01 $1 Million Reside...
Information Technology and Computing Services
Network History – cont…Network History – cont…
1Q02 Network Operations Cent...
Information Technology and Computing Services
Network ConfigurationNetwork Configuration
Gigabit BackboneGigabit Backbone...
Information Technology and Computing Services
Network ConfigurationNetwork Configuration
ECU West Campus
(SOM)
ECU East Ca...
Information Technology and Computing Services
Why VoIP?Why VoIP?
Ageing Voice InfrastructureAgeing Voice Infrastructure
...
Information Technology and Computing Services
Telephony OptionsTelephony Options
Implement VoIP – 3 Year PlanImplement Vo...
Information Technology and Computing Services
Telephony Options Cont…Telephony Options Cont…
Replace DMS with Distributed...
Information Technology and Computing Services
Deployment IssuesDeployment Issues
Current Voice InfrastructureCurrent Voic...
Information Technology and Computing Services
Deployment Issues – cont…Deployment Issues – cont…
Backup PowerBackup Power...
Information Technology and Computing Services
Experience GainedExperience Gained
Direction, Deployment in New BuildingsDi...
Information Technology and Computing Services
Current XML ApplicationsCurrent XML Applications
Speed DialsSpeed Dials
Ex...
Information Technology and Computing Services
Additional ApplicationsAdditional Applications
Zoned Paging/IntercomZoned P...
Information Technology and Computing Services
Vendor RequirementsVendor Requirements
Cisco Gold ResellerCisco Gold Resell...
Information Technology and Computing Services
Recommendations to VendorsRecommendations to Vendors
Need to supply the “Wh...
Information Technology and Computing Services
Overview - ECUOverview - ECU
Questions ???Questions ???
Information Technology and Computing Services
Case StudiesCase Studies
Greenville CentreGreenville Centre
Science & Tech...
Information Technology and Computing Services
Greenville CentreGreenville Centre
Remote BuildingRemote Building
Designed...
Information Technology and Computing Services
Centrex Service CostCentrex Service Cost
Monthly Cost of ServiceMonthly Cos...
Information Technology and Computing Services
Centrex Service CostCentrex Service Cost
AnalogAnalog $14.00$14.00
Voice Mai...
Information Technology and Computing Services
Centrex Installation CostCentrex Installation Cost
Analog SetAnalog Set $145...
Information Technology and Computing Services
VoIP CostVoIP Cost
Phone with LicensePhone with License
Unified MessagingU...
Information Technology and Computing Services
VoIP Installation CostVoIP Installation Cost
Cisco 7940Cisco 7940 $354.25$35...
Information Technology and Computing Services
Comparison – Centrex & VoIPComparison – Centrex & VoIP
CentrexCentrex Instal...
Information Technology and Computing Services
Greenville CentreGreenville Centre
Question ???Question ???
Information Technology and Computing Services
Science & TechnologyScience & Technology
On-Campus BuildingOn-Campus Buildi...
Information Technology and Computing Services
DMS-100 CostDMS-100 Cost
Line Cards – Digital or AnalogLine Cards – Digital...
Information Technology and Computing Services
DMS-100 Installation CostDMS-100 Installation Cost
AnalogAnalog
CarrierCarri...
Information Technology and Computing Services
VoIP CostVoIP Cost
Phone with LicensePhone with License
Unified MessagingU...
Information Technology and Computing Services
VoIP Installation CostVoIP Installation Cost
Cisco 7940Cisco 7940 $354.25$35...
Information Technology and Computing Services
Comparison – DMS-100 & VoIPComparison – DMS-100 & VoIP
DMS-100DMS-100 Instal...
Information Technology and Computing Services
Science & TechnologyScience & Technology
Question ???Question ???
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  1. 1. Information Technology and Computing Internet2 WorkshopInternet2 Workshop October 13, 2003October 13, 2003 Presented By:Presented By: Martin JacksonMartin Jackson Billy LongBilly Long
  2. 2. Information Technology and Computing Services IP TelephonyIP Telephony Overview of East Carolina UniversityOverview of East Carolina University Case Study – Greenville CentreCase Study – Greenville Centre Case Study – Science & TechnologyCase Study – Science & Technology VoIP Business PlanVoIP Business Plan
  3. 3. Information Technology and Computing Services East Carolina UniversityEast Carolina University 22,000 Student Enrollment22,000 Student Enrollment 15,000 Network Nodes15,000 Network Nodes 7,500 TDM (East Campus)7,500 TDM (East Campus) 3,200 TDM (West Campus)3,200 TDM (West Campus) 765 VoIP Ports765 VoIP Ports 4,100 Staff/Faculty4,100 Staff/Faculty 5,200 Residence Hall Students5,200 Residence Hall Students
  4. 4. Information Technology and Computing Services Network HistoryNetwork History 4Q93-4Q97 $14M Fiber Optic Project4Q93-4Q97 $14M Fiber Optic Project  Fiber Duct bankFiber Duct bank  Video Distribution SystemVideo Distribution System  DMS-100 Telephone Switch – SONETDMS-100 Telephone Switch – SONET  OC3 ATM BackboneOC3 ATM Backbone 1Q98 UNC GA Netstudy Project1Q98 UNC GA Netstudy Project 4Q98 $2.4 Million Funding Allocated4Q98 $2.4 Million Funding Allocated 4Q98 – 3Q99 Vendor Comparison4Q98 – 3Q99 Vendor Comparison
  5. 5. Information Technology and Computing Services Network History – cont…Network History – cont… 1Q99 NSF Grant Submitted – High1Q99 NSF Grant Submitted – High Bandwidth Connection to NCRENBandwidth Connection to NCREN 3Q99 NSF Grant Awarded $341,0003Q99 NSF Grant Awarded $341,000 4Q99 OC-3 NSF funded connection4Q99 OC-3 NSF funded connection installedinstalled 4Q99 NCGigapop Membership4Q99 NCGigapop Membership
  6. 6. Information Technology and Computing Services Network History – cont…Network History – cont… 4Q99 UNC-GA Equipment Test Phase4Q99 UNC-GA Equipment Test Phase 1Q00 Abilene Membership1Q00 Abilene Membership 1Q00 – 2Q00 $3 Million Network1Q00 – 2Q00 $3 Million Network Upgrade UNC-GA FundedUpgrade UNC-GA Funded 3Q00 Voice over IP Pilot Project3Q00 Voice over IP Pilot Project  15 Voice over IP Telephones15 Voice over IP Telephones
  7. 7. Information Technology and Computing Services Network History – cont…Network History – cont… 1Q01 Wireless Corridor1Q01 Wireless Corridor  6 East Campus Academic Departments -6 East Campus Academic Departments - Classroom Test phaseClassroom Test phase  School of Medicine M1 & M2 StudentSchool of Medicine M1 & M2 Student AreasAreas 2Q01 Video on Demand2Q01 Video on Demand  Video to DesktopVideo to Desktop  Multiple Stream VideoMultiple Stream Video
  8. 8. Information Technology and Computing Services Network History – cont…Network History – cont… 2Q01 –3Q01 $1 Million Residence Hall2Q01 –3Q01 $1 Million Residence Hall Network UpgradeNetwork Upgrade 3Q01 VoIP – Expansion3Q01 VoIP – Expansion  50 VoIP telephones50 VoIP telephones  Unified MessagingUnified Messaging 3Q01 – 4Q01 Wireless Network3Q01 – 4Q01 Wireless Network  16 East Campus Buildings16 East Campus Buildings  Instructional Classrooms in 5 BuildingsInstructional Classrooms in 5 Buildings 4 Residence Hall Lobby Areas4 Residence Hall Lobby Areas
  9. 9. Information Technology and Computing Services Network History – cont…Network History – cont… 1Q02 Network Operations Center1Q02 Network Operations Center 3Q02 VoIP Expansion3Q02 VoIP Expansion  3Q02 Cotanche Building, 150 VoIP3Q02 Cotanche Building, 150 VoIP Phones Placed in ProductionPhones Placed in Production 4Q02 Wireless Network4Q02 Wireless Network  19 East Campus Buildings19 East Campus Buildings  Brody School of MedicineBrody School of Medicine
  10. 10. Information Technology and Computing Services Network ConfigurationNetwork Configuration Gigabit BackboneGigabit Backbone  Robust Fiber Optic InfrastructureRobust Fiber Optic Infrastructure Gigabit Building uplinksGigabit Building uplinks 100 mbs Desktop Access100 mbs Desktop Access 1-1 Port to pillow ratio in Residence1-1 Port to pillow ratio in Residence HallsHalls Network ConvergenceNetwork Convergence
  11. 11. Information Technology and Computing Services Network ConfigurationNetwork Configuration ECU West Campus (SOM) ECU East CampusBackup Internet Link (T1 Microwave) 2000Mbs Intercampus Fiber Connection 100Mbs Backup Microwave Link East Campus Nodes A - G NCREN Router NCREN Router Gigabit Router Internet 2 Abilene Commodity Internet NCNI (Duke, NC State, UNC-CH, NCREN) NC Supercomputing Center Node H Brody School of Medicine Gigabit Router OC3 for I2 & Commodity Internet
  12. 12. Information Technology and Computing Services Why VoIP?Why VoIP? Ageing Voice InfrastructureAgeing Voice Infrastructure  DMS 100DMS 100  DMS 1DMS 1  SONET RingSONET Ring ConvergenceConvergence MAC’sMAC’s Leveling of ManpowerLeveling of Manpower  Ease of DeploymentEase of Deployment Toll By-Pass – Not ReallyToll By-Pass – Not Really
  13. 13. Information Technology and Computing Services Telephony OptionsTelephony Options Implement VoIP – 3 Year PlanImplement VoIP – 3 Year Plan  CC $5.44M AM $0.46MCC $5.44M AM $0.46M Implement VoIP – 4 Year PlanImplement VoIP – 4 Year Plan  CC $5.61M AM $0.53MCC $5.61M AM $0.53M Upgrade Current Voice SystemUpgrade Current Voice System  CC $9.33M AM $1.5MCC $9.33M AM $1.5M Centrex ServiceCentrex Service  CC $0.0M AM $1.94MCC $0.0M AM $1.94M
  14. 14. Information Technology and Computing Services Telephony Options Cont…Telephony Options Cont… Replace DMS with Distributed PBXReplace DMS with Distributed PBX  CC $11.3M AM $0.9MCC $11.3M AM $0.9M
  15. 15. Information Technology and Computing Services Deployment IssuesDeployment Issues Current Voice InfrastructureCurrent Voice Infrastructure  Intercommunication - Cost?Intercommunication - Cost?  Stand Alone – User interface issues?Stand Alone – User interface issues? Data Network InfrastructureData Network Infrastructure  QOS enabled?QOS enabled?  Redundancy/RobustnessRedundancy/Robustness LogicalLogical PhysicalPhysical
  16. 16. Information Technology and Computing Services Deployment Issues – cont…Deployment Issues – cont… Backup PowerBackup Power  2.5 year decision to harden and enhance2.5 year decision to harden and enhance backup power requirementsbackup power requirements Dialing PlanDialing Plan  4 digit – 5 digit – 7 digit4 digit – 5 digit – 7 digit Inline PowerInline Power  2.5 year decision to begin purchasing inline2.5 year decision to begin purchasing inline power enabled blades and switchespower enabled blades and switches
  17. 17. Information Technology and Computing Services Experience GainedExperience Gained Direction, Deployment in New BuildingsDirection, Deployment in New Buildings and Option for Renovationsand Option for Renovations Harmonious Network ImplementationHarmonious Network Implementation  Training end-user on Voice and DataTraining end-user on Voice and Data infrastructureinfrastructure  User brings their phone with them duringUser brings their phone with them during move-inmove-in
  18. 18. Information Technology and Computing Services Current XML ApplicationsCurrent XML Applications Speed DialsSpeed Dials Exchange Address book integration forExchange Address book integration for DMS 100 telephone number lookupDMS 100 telephone number lookup Fast DialFast Dial
  19. 19. Information Technology and Computing Services Additional ApplicationsAdditional Applications Zoned Paging/IntercomZoned Paging/Intercom Full Integration with Exchange contactFull Integration with Exchange contact Intelligent Contact CenterIntelligent Contact Center Partitioned Music/PromotionalPartitioned Music/Promotional Advertisements for On-Hold.Advertisements for On-Hold.
  20. 20. Information Technology and Computing Services Vendor RequirementsVendor Requirements Cisco Gold ResellerCisco Gold Reseller  Technician Support within 100 MilesTechnician Support within 100 Miles CCIE with IP Telephone CertificationCCIE with IP Telephone Certification Minimum of 5 VoIP TechniciansMinimum of 5 VoIP Technicians  Existing installed base with:Existing installed base with: At least 3 VoIP installations with a minimum ofAt least 3 VoIP installations with a minimum of 200 telephones200 telephones One installation greater than 500One installation greater than 500
  21. 21. Information Technology and Computing Services Recommendations to VendorsRecommendations to Vendors Need to supply the “Whole Package”Need to supply the “Whole Package”  Current Voice providers sell a solution not a boxCurrent Voice providers sell a solution not a box  Existing Network infrastructure is a key issueExisting Network infrastructure is a key issue  Sales Presentation should note when features areSales Presentation should note when features are add-onsadd-ons Need Voice knowledgeable salespeopleNeed Voice knowledgeable salespeople selling VoIPselling VoIP Understand PBX featuresUnderstand PBX features  How & When to deployHow & When to deploy  Billing IntegrationBilling Integration
  22. 22. Information Technology and Computing Services Overview - ECUOverview - ECU Questions ???Questions ???
  23. 23. Information Technology and Computing Services Case StudiesCase Studies Greenville CentreGreenville Centre Science & TechnologyScience & Technology
  24. 24. Information Technology and Computing Services Greenville CentreGreenville Centre Remote BuildingRemote Building Designed to Accommodate 240 UsersDesigned to Accommodate 240 Users Connected via Leased Fiber with 54Connected via Leased Fiber with 54 meg Wireless Bridge for Failovermeg Wireless Bridge for Failover
  25. 25. Information Technology and Computing Services Centrex Service CostCentrex Service Cost Monthly Cost of ServiceMonthly Cost of Service Monthly Cost of Voice MailMonthly Cost of Voice Mail Installation CostInstallation Cost
  26. 26. Information Technology and Computing Services Centrex Service CostCentrex Service Cost AnalogAnalog $14.00$14.00 Voice MailVoice Mail $4.25$4.25 MonthlyMonthly $18.25$18.25 DigitalDigital $33.00$33.00 Voice MailVoice Mail $4.25$4.25 MonthlyMonthly $37.25$37.25
  27. 27. Information Technology and Computing Services Centrex Installation CostCentrex Installation Cost Analog SetAnalog Set $145.00$145.00 Riser CableRiser Cable $150.00$150.00 Total per SetTotal per Set $295.00$295.00 Digital SetDigital Set $425.00$425.00 Riser CableRiser Cable $150.00$150.00 Total per SetTotal per Set $575.00$575.00
  28. 28. Information Technology and Computing Services VoIP CostVoIP Cost Phone with LicensePhone with License Unified MessagingUnified Messaging Additional PRI TrunksAdditional PRI Trunks Redundant Emergency PhoneRedundant Emergency Phone
  29. 29. Information Technology and Computing Services VoIP Installation CostVoIP Installation Cost Cisco 7940Cisco 7940 $354.25$354.25 UnifiedUnified MessagingMessaging $50.00$50.00 TotalTotal $404.25$404.25 Cisco 7960Cisco 7960 $419.25$419.25 UnifiedUnified MessagingMessaging $50.00$50.00 TotalTotal $469.25$469.25
  30. 30. Information Technology and Computing Services Comparison – Centrex & VoIPComparison – Centrex & VoIP CentrexCentrex InstallationInstallation AnnualAnnual 200 Analog200 Analog $59,000$59,000 $43,800$43,800 40 Digital40 Digital $23,000$23,000 $17,880$17,880 GeneralGeneral InstallationInstallation $1,500$1,500 TotalTotal $83,500$83,500 $61,680$61,680 VoIPVoIP InstallationInstallation AnnualAnnual 200 - 7940200 - 7940 $80,850$80,850 40 - 796040 - 7960 $18,770$18,770 1 PRI – T11 PRI – T1 & OPX LN& OPX LN $8,964$8,964 TotalTotal $99,620$99,620 $8,964$8,964
  31. 31. Information Technology and Computing Services Greenville CentreGreenville Centre Question ???Question ???
  32. 32. Information Technology and Computing Services Science & TechnologyScience & Technology On-Campus BuildingOn-Campus Building Connected via Fiber to Node BuildingConnected via Fiber to Node Building Designed for Classroom and OfficeDesigned for Classroom and Office 300 Phones300 Phones
  33. 33. Information Technology and Computing Services DMS-100 CostDMS-100 Cost Line Cards – Digital or AnalogLine Cards – Digital or Analog Set Cost – Digital or AnalogSet Cost – Digital or Analog Infrastructure Riser Cable CostInfrastructure Riser Cable Cost DMS-1 Upgrade CostDMS-1 Upgrade Cost
  34. 34. Information Technology and Computing Services DMS-100 Installation CostDMS-100 Installation Cost AnalogAnalog CarrierCarrier $122.00$122.00 Analog SetAnalog Set $145.00$145.00 Riser CableRiser Cable $150.00$150.00 Total per SetTotal per Set $417.00$417.00 DigitalDigital CarrierCarrier $225.00$225.00 Digital SetDigital Set $300.00$300.00 Riser CableRiser Cable $150.00$150.00 Total per SetTotal per Set $675.00$675.00
  35. 35. Information Technology and Computing Services VoIP CostVoIP Cost Phone with LicensePhone with License Unified MessagingUnified Messaging Additional PRI TrunksAdditional PRI Trunks Redundant Emergency PhoneRedundant Emergency Phone
  36. 36. Information Technology and Computing Services VoIP Installation CostVoIP Installation Cost Cisco 7940Cisco 7940 $354.25$354.25 UnifiedUnified MessagingMessaging $50.00$50.00 TotalTotal $404.25$404.25 Cisco 7960Cisco 7960 $419.25$419.25 UnifiedUnified MessagingMessaging $50.00$50.00 TotalTotal $469.25$469.25
  37. 37. Information Technology and Computing Services Comparison – DMS-100 & VoIPComparison – DMS-100 & VoIP DMS-100DMS-100 InstallationInstallation AnnualAnnual 270 Analog270 Analog $112,590$112,590 30 Digital30 Digital $20,250$20,250 DMS-1DMS-1 UpgradeUpgrade $24,500$24,500 2 CAS – T12 CAS – T1 $16,200$16,200 TotalTotal $157,340$157,340 $16,200$16,200 VoIPVoIP InstallationInstallation AnnualAnnual 270 – 7940270 – 7940 $109,148$109,148 30 - 796030 - 7960 $14,078$14,078 2 PRI – T12 PRI – T1 $17,100$17,100 TotalTotal $123,226$123,226 $17,100$17,100
  38. 38. Information Technology and Computing Services Science & TechnologyScience & Technology Question ???Question ???
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