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  • 1. Information Technology and Computing Internet2 WorkshopInternet2 Workshop October 13, 2003October 13, 2003 Presented By:Presented By: Martin JacksonMartin Jackson Billy LongBilly Long
  • 2. Information Technology and Computing Services IP TelephonyIP Telephony Overview of East Carolina UniversityOverview of East Carolina University Case Study – Greenville CentreCase Study – Greenville Centre Case Study – Science & TechnologyCase Study – Science & Technology VoIP Business PlanVoIP Business Plan
  • 3. Information Technology and Computing Services East Carolina UniversityEast Carolina University 22,000 Student Enrollment22,000 Student Enrollment 15,000 Network Nodes15,000 Network Nodes 7,500 TDM (East Campus)7,500 TDM (East Campus) 3,200 TDM (West Campus)3,200 TDM (West Campus) 765 VoIP Ports765 VoIP Ports 4,100 Staff/Faculty4,100 Staff/Faculty 5,200 Residence Hall Students5,200 Residence Hall Students
  • 4. Information Technology and Computing Services Network HistoryNetwork History 4Q93-4Q97 $14M Fiber Optic Project4Q93-4Q97 $14M Fiber Optic Project  Fiber Duct bankFiber Duct bank  Video Distribution SystemVideo Distribution System  DMS-100 Telephone Switch – SONETDMS-100 Telephone Switch – SONET  OC3 ATM BackboneOC3 ATM Backbone 1Q98 UNC GA Netstudy Project1Q98 UNC GA Netstudy Project 4Q98 $2.4 Million Funding Allocated4Q98 $2.4 Million Funding Allocated 4Q98 – 3Q99 Vendor Comparison4Q98 – 3Q99 Vendor Comparison
  • 5. Information Technology and Computing Services Network History – cont…Network History – cont… 1Q99 NSF Grant Submitted – High1Q99 NSF Grant Submitted – High Bandwidth Connection to NCRENBandwidth Connection to NCREN 3Q99 NSF Grant Awarded $341,0003Q99 NSF Grant Awarded $341,000 4Q99 OC-3 NSF funded connection4Q99 OC-3 NSF funded connection installedinstalled 4Q99 NCGigapop Membership4Q99 NCGigapop Membership
  • 6. Information Technology and Computing Services Network History – cont…Network History – cont… 4Q99 UNC-GA Equipment Test Phase4Q99 UNC-GA Equipment Test Phase 1Q00 Abilene Membership1Q00 Abilene Membership 1Q00 – 2Q00 $3 Million Network1Q00 – 2Q00 $3 Million Network Upgrade UNC-GA FundedUpgrade UNC-GA Funded 3Q00 Voice over IP Pilot Project3Q00 Voice over IP Pilot Project  15 Voice over IP Telephones15 Voice over IP Telephones
  • 7. Information Technology and Computing Services Network History – cont…Network History – cont… 1Q01 Wireless Corridor1Q01 Wireless Corridor  6 East Campus Academic Departments -6 East Campus Academic Departments - Classroom Test phaseClassroom Test phase  School of Medicine M1 & M2 StudentSchool of Medicine M1 & M2 Student AreasAreas 2Q01 Video on Demand2Q01 Video on Demand  Video to DesktopVideo to Desktop  Multiple Stream VideoMultiple Stream Video
  • 8. Information Technology and Computing Services Network History – cont…Network History – cont… 2Q01 –3Q01 $1 Million Residence Hall2Q01 –3Q01 $1 Million Residence Hall Network UpgradeNetwork Upgrade 3Q01 VoIP – Expansion3Q01 VoIP – Expansion  50 VoIP telephones50 VoIP telephones  Unified MessagingUnified Messaging 3Q01 – 4Q01 Wireless Network3Q01 – 4Q01 Wireless Network  16 East Campus Buildings16 East Campus Buildings  Instructional Classrooms in 5 BuildingsInstructional Classrooms in 5 Buildings 4 Residence Hall Lobby Areas4 Residence Hall Lobby Areas
  • 9. Information Technology and Computing Services Network History – cont…Network History – cont… 1Q02 Network Operations Center1Q02 Network Operations Center 3Q02 VoIP Expansion3Q02 VoIP Expansion  3Q02 Cotanche Building, 150 VoIP3Q02 Cotanche Building, 150 VoIP Phones Placed in ProductionPhones Placed in Production 4Q02 Wireless Network4Q02 Wireless Network  19 East Campus Buildings19 East Campus Buildings  Brody School of MedicineBrody School of Medicine
  • 10. Information Technology and Computing Services Network ConfigurationNetwork Configuration Gigabit BackboneGigabit Backbone  Robust Fiber Optic InfrastructureRobust Fiber Optic Infrastructure Gigabit Building uplinksGigabit Building uplinks 100 mbs Desktop Access100 mbs Desktop Access 1-1 Port to pillow ratio in Residence1-1 Port to pillow ratio in Residence HallsHalls Network ConvergenceNetwork Convergence
  • 11. Information Technology and Computing Services Network ConfigurationNetwork Configuration ECU West Campus (SOM) ECU East CampusBackup Internet Link (T1 Microwave) 2000Mbs Intercampus Fiber Connection 100Mbs Backup Microwave Link East Campus Nodes A - G NCREN Router NCREN Router Gigabit Router Internet 2 Abilene Commodity Internet NCNI (Duke, NC State, UNC-CH, NCREN) NC Supercomputing Center Node H Brody School of Medicine Gigabit Router OC3 for I2 & Commodity Internet
  • 12. Information Technology and Computing Services Why VoIP?Why VoIP? Ageing Voice InfrastructureAgeing Voice Infrastructure  DMS 100DMS 100  DMS 1DMS 1  SONET RingSONET Ring ConvergenceConvergence MAC’sMAC’s Leveling of ManpowerLeveling of Manpower  Ease of DeploymentEase of Deployment Toll By-Pass – Not ReallyToll By-Pass – Not Really
  • 13. Information Technology and Computing Services Telephony OptionsTelephony Options Implement VoIP – 3 Year PlanImplement VoIP – 3 Year Plan  CC $5.44M AM $0.46MCC $5.44M AM $0.46M Implement VoIP – 4 Year PlanImplement VoIP – 4 Year Plan  CC $5.61M AM $0.53MCC $5.61M AM $0.53M Upgrade Current Voice SystemUpgrade Current Voice System  CC $9.33M AM $1.5MCC $9.33M AM $1.5M Centrex ServiceCentrex Service  CC $0.0M AM $1.94MCC $0.0M AM $1.94M
  • 14. Information Technology and Computing Services Telephony Options Cont…Telephony Options Cont… Replace DMS with Distributed PBXReplace DMS with Distributed PBX  CC $11.3M AM $0.9MCC $11.3M AM $0.9M
  • 15. Information Technology and Computing Services Deployment IssuesDeployment Issues Current Voice InfrastructureCurrent Voice Infrastructure  Intercommunication - Cost?Intercommunication - Cost?  Stand Alone – User interface issues?Stand Alone – User interface issues? Data Network InfrastructureData Network Infrastructure  QOS enabled?QOS enabled?  Redundancy/RobustnessRedundancy/Robustness LogicalLogical PhysicalPhysical
  • 16. Information Technology and Computing Services Deployment Issues – cont…Deployment Issues – cont… Backup PowerBackup Power  2.5 year decision to harden and enhance2.5 year decision to harden and enhance backup power requirementsbackup power requirements Dialing PlanDialing Plan  4 digit – 5 digit – 7 digit4 digit – 5 digit – 7 digit Inline PowerInline Power  2.5 year decision to begin purchasing inline2.5 year decision to begin purchasing inline power enabled blades and switchespower enabled blades and switches
  • 17. Information Technology and Computing Services Experience GainedExperience Gained Direction, Deployment in New BuildingsDirection, Deployment in New Buildings and Option for Renovationsand Option for Renovations Harmonious Network ImplementationHarmonious Network Implementation  Training end-user on Voice and DataTraining end-user on Voice and Data infrastructureinfrastructure  User brings their phone with them duringUser brings their phone with them during move-inmove-in
  • 18. Information Technology and Computing Services Current XML ApplicationsCurrent XML Applications Speed DialsSpeed Dials Exchange Address book integration forExchange Address book integration for DMS 100 telephone number lookupDMS 100 telephone number lookup Fast DialFast Dial
  • 19. Information Technology and Computing Services Additional ApplicationsAdditional Applications Zoned Paging/IntercomZoned Paging/Intercom Full Integration with Exchange contactFull Integration with Exchange contact Intelligent Contact CenterIntelligent Contact Center Partitioned Music/PromotionalPartitioned Music/Promotional Advertisements for On-Hold.Advertisements for On-Hold.
  • 20. Information Technology and Computing Services Vendor RequirementsVendor Requirements Cisco Gold ResellerCisco Gold Reseller  Technician Support within 100 MilesTechnician Support within 100 Miles CCIE with IP Telephone CertificationCCIE with IP Telephone Certification Minimum of 5 VoIP TechniciansMinimum of 5 VoIP Technicians  Existing installed base with:Existing installed base with: At least 3 VoIP installations with a minimum ofAt least 3 VoIP installations with a minimum of 200 telephones200 telephones One installation greater than 500One installation greater than 500
  • 21. Information Technology and Computing Services Recommendations to VendorsRecommendations to Vendors Need to supply the “Whole Package”Need to supply the “Whole Package”  Current Voice providers sell a solution not a boxCurrent Voice providers sell a solution not a box  Existing Network infrastructure is a key issueExisting Network infrastructure is a key issue  Sales Presentation should note when features areSales Presentation should note when features are add-onsadd-ons Need Voice knowledgeable salespeopleNeed Voice knowledgeable salespeople selling VoIPselling VoIP Understand PBX featuresUnderstand PBX features  How & When to deployHow & When to deploy  Billing IntegrationBilling Integration
  • 22. Information Technology and Computing Services Overview - ECUOverview - ECU Questions ???Questions ???
  • 23. Information Technology and Computing Services Case StudiesCase Studies Greenville CentreGreenville Centre Science & TechnologyScience & Technology
  • 24. Information Technology and Computing Services Greenville CentreGreenville Centre Remote BuildingRemote Building Designed to Accommodate 240 UsersDesigned to Accommodate 240 Users Connected via Leased Fiber with 54Connected via Leased Fiber with 54 meg Wireless Bridge for Failovermeg Wireless Bridge for Failover
  • 25. Information Technology and Computing Services Centrex Service CostCentrex Service Cost Monthly Cost of ServiceMonthly Cost of Service Monthly Cost of Voice MailMonthly Cost of Voice Mail Installation CostInstallation Cost
  • 26. Information Technology and Computing Services Centrex Service CostCentrex Service Cost AnalogAnalog $14.00$14.00 Voice MailVoice Mail $4.25$4.25 MonthlyMonthly $18.25$18.25 DigitalDigital $33.00$33.00 Voice MailVoice Mail $4.25$4.25 MonthlyMonthly $37.25$37.25
  • 27. Information Technology and Computing Services Centrex Installation CostCentrex Installation Cost Analog SetAnalog Set $145.00$145.00 Riser CableRiser Cable $150.00$150.00 Total per SetTotal per Set $295.00$295.00 Digital SetDigital Set $425.00$425.00 Riser CableRiser Cable $150.00$150.00 Total per SetTotal per Set $575.00$575.00
  • 28. Information Technology and Computing Services VoIP CostVoIP Cost Phone with LicensePhone with License Unified MessagingUnified Messaging Additional PRI TrunksAdditional PRI Trunks Redundant Emergency PhoneRedundant Emergency Phone
  • 29. Information Technology and Computing Services VoIP Installation CostVoIP Installation Cost Cisco 7940Cisco 7940 $354.25$354.25 UnifiedUnified MessagingMessaging $50.00$50.00 TotalTotal $404.25$404.25 Cisco 7960Cisco 7960 $419.25$419.25 UnifiedUnified MessagingMessaging $50.00$50.00 TotalTotal $469.25$469.25
  • 30. Information Technology and Computing Services Comparison – Centrex & VoIPComparison – Centrex & VoIP CentrexCentrex InstallationInstallation AnnualAnnual 200 Analog200 Analog $59,000$59,000 $43,800$43,800 40 Digital40 Digital $23,000$23,000 $17,880$17,880 GeneralGeneral InstallationInstallation $1,500$1,500 TotalTotal $83,500$83,500 $61,680$61,680 VoIPVoIP InstallationInstallation AnnualAnnual 200 - 7940200 - 7940 $80,850$80,850 40 - 796040 - 7960 $18,770$18,770 1 PRI – T11 PRI – T1 & OPX LN& OPX LN $8,964$8,964 TotalTotal $99,620$99,620 $8,964$8,964
  • 31. Information Technology and Computing Services Greenville CentreGreenville Centre Question ???Question ???
  • 32. Information Technology and Computing Services Science & TechnologyScience & Technology On-Campus BuildingOn-Campus Building Connected via Fiber to Node BuildingConnected via Fiber to Node Building Designed for Classroom and OfficeDesigned for Classroom and Office 300 Phones300 Phones
  • 33. Information Technology and Computing Services DMS-100 CostDMS-100 Cost Line Cards – Digital or AnalogLine Cards – Digital or Analog Set Cost – Digital or AnalogSet Cost – Digital or Analog Infrastructure Riser Cable CostInfrastructure Riser Cable Cost DMS-1 Upgrade CostDMS-1 Upgrade Cost
  • 34. Information Technology and Computing Services DMS-100 Installation CostDMS-100 Installation Cost AnalogAnalog CarrierCarrier $122.00$122.00 Analog SetAnalog Set $145.00$145.00 Riser CableRiser Cable $150.00$150.00 Total per SetTotal per Set $417.00$417.00 DigitalDigital CarrierCarrier $225.00$225.00 Digital SetDigital Set $300.00$300.00 Riser CableRiser Cable $150.00$150.00 Total per SetTotal per Set $675.00$675.00
  • 35. Information Technology and Computing Services VoIP CostVoIP Cost Phone with LicensePhone with License Unified MessagingUnified Messaging Additional PRI TrunksAdditional PRI Trunks Redundant Emergency PhoneRedundant Emergency Phone
  • 36. Information Technology and Computing Services VoIP Installation CostVoIP Installation Cost Cisco 7940Cisco 7940 $354.25$354.25 UnifiedUnified MessagingMessaging $50.00$50.00 TotalTotal $404.25$404.25 Cisco 7960Cisco 7960 $419.25$419.25 UnifiedUnified MessagingMessaging $50.00$50.00 TotalTotal $469.25$469.25
  • 37. Information Technology and Computing Services Comparison – DMS-100 & VoIPComparison – DMS-100 & VoIP DMS-100DMS-100 InstallationInstallation AnnualAnnual 270 Analog270 Analog $112,590$112,590 30 Digital30 Digital $20,250$20,250 DMS-1DMS-1 UpgradeUpgrade $24,500$24,500 2 CAS – T12 CAS – T1 $16,200$16,200 TotalTotal $157,340$157,340 $16,200$16,200 VoIPVoIP InstallationInstallation AnnualAnnual 270 – 7940270 – 7940 $109,148$109,148 30 - 796030 - 7960 $14,078$14,078 2 PRI – T12 PRI – T1 $17,100$17,100 TotalTotal $123,226$123,226 $17,100$17,100
  • 38. Information Technology and Computing Services Science & TechnologyScience & Technology Question ???Question ???

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