March 2 Awards Ceremony: Slide Presentation here


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  • March 2 Awards Ceremony: Slide Presentation here

    1. 1. 15th Annual Awards Global Awards for Excellence in BPM & Workflow Judges : Nathaniel Palmer, Bob Puccinelli, Cor Visser, Ken Mei, Francesco Battista Lead Judge: Derek Miers Awards Director: Layna Fischer Future Strategies Inc Media support by
    2. 2. Recognizing Excellence in BPM & Workflow <ul><li>Europe </li></ul><ul><li>North America </li></ul><ul><li>Middle East/Africa </li></ul><ul><li>Pacific Rim </li></ul><ul><li>South and Central America </li></ul>Innovation Implementation Impact
    3. 3. Assessment Criteria <ul><li>Innovation </li></ul><ul><ul><li>Innovative use of BPM technology to solve unique problems </li></ul></ul><ul><ul><li>Creative and successful implementation of advanced BPM concepts </li></ul></ul><ul><ul><li>Level of integration with other technologies and legacy systems </li></ul></ul><ul><ul><li>Degree of complexity in the business process and underlying IT architecture </li></ul></ul><ul><li>Implementation </li></ul><ul><ul><li>Successful BPM and/or workflow implementation methodology </li></ul></ul><ul><ul><li>Size, scope and quality of change management process </li></ul></ul><ul><ul><li>Scope and scale of the implementation (e.g. size, geography, inter-company processes) </li></ul></ul><ul><li>Impact </li></ul><ul><ul><li>Extent and quantifiable impact of productivity improvements </li></ul></ul><ul><ul><li>Significance of cost savings </li></ul></ul><ul><ul><li>Level of increased revenues, product enhancements, customer service or quality improvements </li></ul></ul><ul><ul><li>Impact of the system on competitive positioning in the marketplace </li></ul></ul><ul><ul><li>Proven strategic importance to the organization's mission </li></ul></ul><ul><ul><li>Degree to which the system enabled a culture change within the organization and methodology for achieving that change </li></ul></ul>
    4. 4. Trends <ul><li>Multiple, complex processes automated </li></ul><ul><li>Workflow integrated with CRM and ERP </li></ul><ul><li>Portal implementations (B2E, B2B, B2C) </li></ul><ul><li>Finance and Commercial Lending </li></ul><ul><li>E-gov and customer self-service initiatives </li></ul><ul><li>Emphasis on straight-thru processing and One Stop Shop </li></ul><ul><li>Still to much emphasis from the vendors on their technology rather than the essence of the case </li></ul><ul><ul><li>How the Challenges were met, Pitfalls overcome, Learning Points taken to heart, Team Structures dealt with the issue, etc. </li></ul></ul><ul><ul><li>Important to communicate the real business benefits (not the technology) </li></ul></ul><ul><ul><li>Many of the submissions were lacking meaningful baseline metrics </li></ul></ul><ul><li>Sophistication in the South American market </li></ul><ul><ul><li>Last year it was Asia </li></ul></ul><ul><ul><li>Africa and Middle East regions disappointing </li></ul></ul><ul><li>No Outstanding Entry </li></ul><ul><ul><li>No Global Award this year </li></ul></ul>
    5. 5. Finalists <ul><li>Europe </li></ul><ul><ul><li>KPN, The Netherlands: nominated by Cordys UK Ltd </li></ul></ul><ul><ul><li>MIGROSBANK, Switzerland; nominated by Action Technologies Inc. </li></ul></ul><ul><ul><li>Techspace Aero, BELGIUM; nominated by W4 </li></ul></ul><ul><li>Middle-East Africa </li></ul><ul><ul><li>PruHealth South Africa, South Africa; nominated by TIBCO </li></ul></ul><ul><li>North America </li></ul><ul><ul><li>City of Edmonton, Canada; nominated by Computronix Ltd. </li></ul></ul><ul><ul><li>Dickinson Financial Corporation, US; nominated by Adobe Systems </li></ul></ul><ul><ul><li>Farmers Group, USA; nominated by Pegasystems </li></ul></ul><ul><ul><li>Office of the Secretary of Defense (OSD) for Acquisition, Technology & Logistics (AT& L), USA: nominated by Oracle Corp </li></ul></ul><ul><ul><li>Tribunal Superior de Justicia del Estado de Hidalgo, Mexico; nominated by PECTRA Technology </li></ul></ul><ul><ul><li>U.S. Xpress, USA; nominated by Cordys UK Ltd </li></ul></ul><ul><ul><li>US MEPCOM, USA; nominated by Oracle Corp </li></ul></ul><ul><li>Pacific Rim </li></ul><ul><ul><li>AEGON Religare Life Insurance, India; nominated by Cordys UK Ltd </li></ul></ul><ul><ul><li>Australian Health Plans, Australia; nominated by Polonious Pty Ltd </li></ul></ul><ul><ul><li>Fullerton India Credit Company Ltd., India; nominated by Newgen Software Technologies Ltd. </li></ul></ul><ul><ul><li>Satyam Computer Services Limited, India; nominated by Satyam </li></ul></ul><ul><li>South and Central America </li></ul><ul><ul><li>INMETRO, Brazil; nominated by Cryo Technologies </li></ul></ul><ul><ul><li>ISAPRE Microsystem, Chile; nominated by PECTRA Technology </li></ul></ul><ul><ul><li>Produbanco, Ecuador; nominated by BizAgi Ltd </li></ul></ul><ul><ul><li>Transfiriendo S.A., Colombia; nominated by TYCON S.A. </li></ul></ul>
    6. 6. Europe Silver Award Techspace Aero, Belgium nominated by W4, France
    7. 7. Techspace Aero, Belgium <ul><li>Situation </li></ul><ul><ul><li>Techspace Aero designs, develops and produces modules, equipment and test cells for aircraft and space engines. </li></ul></ul><ul><ul><li>Computer Aided Quality Management (CAQM) application. </li></ul></ul><ul><li>Implementation & Innovation </li></ul><ul><ul><li>Flexible management of quality incidents </li></ul></ul><ul><ul><li>Modular components developed and adapted to the specific constraints of the aircraft and space industry </li></ul></ul><ul><ul><li>Draws on existing ERP data; definition of assembly or machining ranges, serial numbers in engine sub-assemblies </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Improved quality participants’ efficiency </li></ul></ul><ul><ul><li>Enabled seamless exchanges between the different departments customers and suppliers </li></ul></ul><ul><ul><li>Roll-out to other applications and corporate adoption </li></ul></ul>
    8. 8. Europe Gold Award Migros Bank, Switzerland nominated by Action Technologies, USA Integrator Action Solutions AG
    9. 9. Migros Bank, Switzerland <ul><li>Situation </li></ul><ul><ul><li>Migros Bank is one of 10 leading financial institutes in Switzerland and one of biggest Retail-Banks; multiple contact-points </li></ul></ul><ul><ul><li>Faced increasing regulatory and risk issues </li></ul></ul><ul><li>Implementation & Innovation </li></ul><ul><ul><li>Focused on people-oriented processes (as against the back office core accounting processes). </li></ul></ul><ul><ul><li>Highly modular approach </li></ul></ul><ul><ul><li>Focus on difficult human processes initially rather than highly repetitive procedures </li></ul></ul><ul><ul><li>23 processes implemented in 81 man days </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Business focus on a relationship management-centric strategy </li></ul></ul><ul><ul><li>NPV over 2 million CHF between 2006 and 2008 </li></ul></ul>
    10. 10. Middle East-Africa Gold Award PruHealth , South Africa nominated by TIBCO, France
    11. 11. PruHealth, South Africa <ul><li>Situation </li></ul><ul><ul><li>Health insurance company rewards members for a healthy lifestyle </li></ul></ul><ul><ul><ul><li>A requirement for customer centricity </li></ul></ul></ul><ul><ul><ul><li>A desire for ongoing product and service innovation </li></ul></ul></ul><ul><ul><ul><li>A requirement for efficiency improvements from increased regulatory pressure </li></ul></ul></ul><ul><li>Implementation and Innovation </li></ul><ul><ul><li>BPM-SOA combination </li></ul></ul><ul><ul><li>Rich portals for customers and business partners </li></ul></ul><ul><ul><li>Introduced new process for managing appointments with screening partners, tracking usage and preparing corporate bills </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Reduced the training time for new users and optimized resource utilization </li></ul></ul><ul><ul><li>Membership growth 67% with 5.8% increase in staff during 2008 </li></ul></ul>
    12. 12. North America Silver Award High Court of the State of Hidalgo , Mexico nominated by Pectra Technology, USA and US Express, USA nominated by Cordys, Netherlands
    13. 13. High Court of the State of Hidalgo, Mexico <ul><li>Situation </li></ul><ul><ul><li>51 first instance courts and second instance courts, each having numerous individual, complex and manual processes </li></ul></ul><ul><ul><li>Annual average of 40,000 legal actions </li></ul></ul><ul><ul><li>Implemented Integral Program of Processes Systematization </li></ul></ul><ul><li>Implementation and Innovation </li></ul><ul><ul><li>Judges participated in the process mapping </li></ul></ul><ul><ul><li>Established portal accessible by citizens, legal parties </li></ul></ul><ul><ul><li>Creation of a unique process of civil, criminal and family matters </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Real time statistics of trials, their ratio and progress status in the criminal legal process. </li></ul></ul><ul><ul><li>Substantial cost and time reductions </li></ul></ul>
    14. 14. US Express, USA <ul><li>Situation </li></ul><ul><ul><li>Largest privately-owned truckload carrier with over 8,500 trucks and 26,000 trailers </li></ul></ul><ul><ul><li>Bring together disparate systems of acquired companies </li></ul></ul><ul><ul><li>Needed integrated solution for various independent trucking entities to bid for each other’s orders. </li></ul></ul><ul><li>Implementation and Innovation </li></ul><ul><ul><li>Single View of Exposed Orders in near real-time </li></ul></ul><ul><ul><li>Fundamental change the way IT thinks of developing solutions </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Long term cost reduction in order processing as new trucking entities are added </li></ul></ul><ul><ul><li>Order processing time has decreased from days and weeks to hours and days </li></ul></ul>
    15. 15. North America Gold Award United States Military Entrance Processing Command (US MEPCOM) , USA nominated by Oracle, USA
    16. 16. US MEPCOM, USA <ul><li>Situation </li></ul><ul><ul><li>US MEPCOM processes and qualifies individuals applying for military service in any one of five Armed Services </li></ul></ul><ul><ul><li>Processes over 1 million records per year and maintains over 60 million current records across all the armed services </li></ul></ul><ul><ul><li>Existing Enterprise Architecture (EA) too antiquated for increasingly changing environment </li></ul></ul><ul><li>Implementation and Innovation </li></ul><ul><ul><li>Adapted to more interconnected, real-time environment </li></ul></ul><ul><ul><li>Four major projects (total cost was around $40 million) fielded in less than one year - only had to build three new services </li></ul></ul><ul><ul><li>“ Conducting open heart surgery on yourself with a knife, while running a marathon, where the only training you’ve had was from the discovery channel” </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>DoD-wide savings estimated over $56 millions (on one aspect alone) </li></ul></ul><ul><ul><li>Screening down from 3 days to 30 seconds, development spirals 12m to 3m </li></ul></ul><ul><ul><li>Established an agile and flexible infrastructure, complies with DoD standards and interoperability across all branches </li></ul></ul>
    17. 17. Pacific Rim Silver Award Australian Health Plans , Australia nominated by Polonious Pty Ltd., Australia
    18. 18. Australian Health Plans, Australia <ul><li>Situation </li></ul><ul><ul><li>Specialist health insurer providing health plans for temporary residents </li></ul></ul><ul><ul><li>Objective to reduce operating costs and to stop them rising with sales </li></ul></ul><ul><ul><li>Database unwieldy, expensive and error prone (MS Access & Spreadsheets) </li></ul></ul><ul><li>Implementation and Innovation </li></ul><ul><ul><li>&quot;The person who answers the telephone answers the question&quot; </li></ul></ul><ul><ul><li>Records retrieved in less than a second and show all claims, historical policies, accounts etc </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Up to 60% productivity improvements </li></ul></ul><ul><ul><li>Over 60,000 Saving in Hours per annum </li></ul></ul><ul><ul><li>Premium growth of more than 40% over past 4 years </li></ul></ul><ul><ul><li>Increased customer and staff satisfaction </li></ul></ul>
    19. 19. Pacific Rim Gold Award Fullerton India Credit Company Ltd., India nominated by Newgen Software Technologies Ltd., India
    20. 20. Fullerton India Credit Company Ltd., India <ul><li>Situation </li></ul><ul><ul><li>Every branch an independent profit center complemented by centralized operations and policy governance </li></ul></ul><ul><ul><li>Achieve lean but profit-oriented branches, reduced turn-around-times, lower cost of operations and better customer experience </li></ul></ul><ul><ul><li>Commercial Mass Market (catering to self employed) and Retail Mass Market (catering to salaried individuals) </li></ul></ul><ul><li>Implementation and Innovation </li></ul><ul><ul><li>Commercial lending application out-of-the-box, complete customer tracking, etc. </li></ul></ul><ul><ul><li>Scaled up to 750 branches in only 18 months </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>One-of-its kind project in India </li></ul></ul><ul><ul><li>Substantial process improvement, rapid results, visibility and control </li></ul></ul><ul><ul><li>Increase in revenue and employee job satisfaction </li></ul></ul>
    21. 21. South & Central America Silver Award INMETRO, Brazil nominated by Cryo Technologies, Brazil
    22. 22. INMETRO, Brazil <ul><li>Situation: National Institute of Metrology, Standardization and Industrial Quality (INMETRO) </li></ul><ul><ul><li>Support the accreditation of approximately 300 organizations </li></ul></ul><ul><ul><li>Aim—strengthen national companies: increase productivity through adoption of mechanisms to improve quality of products, services </li></ul></ul><ul><ul><li>Approx 800 manually certifications every year </li></ul></ul><ul><li>Implementation and Innovation </li></ul><ul><ul><li>Intense participation by the operating team </li></ul></ul><ul><ul><li>Extremely collaborative on quite complex process </li></ul></ul><ul><ul><li>Total number of activities reduced by 43% (use of BPMN) </li></ul></ul><ul><ul><li>Removing many internal review procedures </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Using just 0.025% of its annual budget, reduced average time for accreditations by 30%. </li></ul></ul><ul><ul><li>Substantial improvements in productivity and employee job satisfaction </li></ul></ul><ul><ul><ul><li>Reduced from 13 months to 9 in the first year (expect that to drop to 6 or 7) </li></ul></ul></ul>
    23. 23. South & Central America Gold Award Produbanco, Ecuador nominated by BizAgi Ltd., Colombia
    24. 24. Produbanco, Ecuador <ul><li>Situation </li></ul><ul><ul><li>One of most important financial conglomerates in Ecuador </li></ul></ul><ul><ul><li>Lack of integration and subjectivity in the approval process </li></ul></ul><ul><ul><li>Too many manual activities, rework and exception handling </li></ul></ul><ul><li>Implementation and Innovation </li></ul><ul><ul><li>All stages performed through a web portal </li></ul></ul><ul><ul><li>Activities completed in real time </li></ul></ul><ul><ul><li>80% applications approved (or rejected) automatically </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Increased reputation as the most efficient bank to handle credit applications with new ways of engaging customers </li></ul></ul><ul><ul><li>Almost all automated processes take less than one day on average </li></ul></ul><ul><ul><li>Increased revenues and better organizational productivity </li></ul></ul>
    25. 25. 2008 Winners <ul><li>Europe </li></ul><ul><li>Gold Award </li></ul><ul><li>Migros Bank, Switzerland </li></ul><ul><li>Silver Award </li></ul><ul><li>Techspace Aero, Belgium </li></ul><ul><li>Middle East—Africa </li></ul><ul><li>Gold Award </li></ul><ul><li>PruHealth, South Africa </li></ul><ul><li>North America </li></ul><ul><li>Gold Award </li></ul><ul><li>US MEPCOM, USA </li></ul><ul><li>Silver Award (tie) </li></ul><ul><li>High Court of the State of Hidalgo, Mexico </li></ul><ul><li>US Express, USA </li></ul><ul><li>Pacific Rim </li></ul><ul><li>Gold Award </li></ul><ul><li>Fullerton India Credit Company Ltd., India </li></ul><ul><li>Silver Award </li></ul><ul><li>Australian Health Plans, Australia </li></ul><ul><li>South and Central America </li></ul><ul><li>Gold Award </li></ul><ul><li>Produbanco, Ecuador </li></ul><ul><li>Silver Award </li></ul><ul><li>INMETRO, Brazil </li></ul>
    26. 26. Thank you Derek Miers, BPM Focus Layna Fischer, Awards Director