Your SlideShare is downloading. ×
0
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
March 2 Awards Ceremony: Slide Presentation here
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

March 2 Awards Ceremony: Slide Presentation here

417

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
417
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
7
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • 2
  • 18
  • 24
  • 24
  • 18
  • 24
  • 18
  • 24
  • 18
  • 24
  • Transcript

    • 1. 15th Annual Awards Global Awards for Excellence in BPM & Workflow Judges : Nathaniel Palmer, Bob Puccinelli, Cor Visser, Ken Mei, Francesco Battista Lead Judge: Derek Miers Awards Director: Layna Fischer Future Strategies Inc Media support by
    • 2. Recognizing Excellence in BPM & Workflow
      • Europe
      • North America
      • Middle East/Africa
      • Pacific Rim
      • South and Central America
      Innovation Implementation Impact
    • 3. Assessment Criteria
      • Innovation
        • Innovative use of BPM technology to solve unique problems
        • Creative and successful implementation of advanced BPM concepts
        • Level of integration with other technologies and legacy systems
        • Degree of complexity in the business process and underlying IT architecture
      • Implementation
        • Successful BPM and/or workflow implementation methodology
        • Size, scope and quality of change management process
        • Scope and scale of the implementation (e.g. size, geography, inter-company processes)
      • Impact
        • Extent and quantifiable impact of productivity improvements
        • Significance of cost savings
        • Level of increased revenues, product enhancements, customer service or quality improvements
        • Impact of the system on competitive positioning in the marketplace
        • Proven strategic importance to the organization's mission
        • Degree to which the system enabled a culture change within the organization and methodology for achieving that change
    • 4. Trends
      • Multiple, complex processes automated
      • Workflow integrated with CRM and ERP
      • Portal implementations (B2E, B2B, B2C)
      • Finance and Commercial Lending
      • E-gov and customer self-service initiatives
      • Emphasis on straight-thru processing and One Stop Shop
      • Still to much emphasis from the vendors on their technology rather than the essence of the case
        • How the Challenges were met, Pitfalls overcome, Learning Points taken to heart, Team Structures dealt with the issue, etc.
        • Important to communicate the real business benefits (not the technology)
        • Many of the submissions were lacking meaningful baseline metrics
      • Sophistication in the South American market
        • Last year it was Asia
        • Africa and Middle East regions disappointing
      • No Outstanding Entry
        • No Global Award this year
    • 5. Finalists
      • Europe
        • KPN, The Netherlands: nominated by Cordys UK Ltd
        • MIGROSBANK, Switzerland; nominated by Action Technologies Inc.
        • Techspace Aero, BELGIUM; nominated by W4
      • Middle-East Africa
        • PruHealth South Africa, South Africa; nominated by TIBCO
      • North America
        • City of Edmonton, Canada; nominated by Computronix Ltd.
        • Dickinson Financial Corporation, US; nominated by Adobe Systems
        • Farmers Group, USA; nominated by Pegasystems
        • Office of the Secretary of Defense (OSD) for Acquisition, Technology & Logistics (AT& L), USA: nominated by Oracle Corp
        • Tribunal Superior de Justicia del Estado de Hidalgo, Mexico; nominated by PECTRA Technology
        • U.S. Xpress, USA; nominated by Cordys UK Ltd
        • US MEPCOM, USA; nominated by Oracle Corp
      • Pacific Rim
        • AEGON Religare Life Insurance, India; nominated by Cordys UK Ltd
        • Australian Health Plans, Australia; nominated by Polonious Pty Ltd
        • Fullerton India Credit Company Ltd., India; nominated by Newgen Software Technologies Ltd.
        • Satyam Computer Services Limited, India; nominated by Satyam
      • South and Central America
        • INMETRO, Brazil; nominated by Cryo Technologies
        • ISAPRE Microsystem, Chile; nominated by PECTRA Technology
        • Produbanco, Ecuador; nominated by BizAgi Ltd
        • Transfiriendo S.A., Colombia; nominated by TYCON S.A.
    • 6. Europe Silver Award Techspace Aero, Belgium nominated by W4, France
    • 7. Techspace Aero, Belgium
      • Situation
        • Techspace Aero designs, develops and produces modules, equipment and test cells for aircraft and space engines.
        • Computer Aided Quality Management (CAQM) application.
      • Implementation & Innovation
        • Flexible management of quality incidents
        • Modular components developed and adapted to the specific constraints of the aircraft and space industry
        • Draws on existing ERP data; definition of assembly or machining ranges, serial numbers in engine sub-assemblies
      • Benefits
        • Improved quality participants’ efficiency
        • Enabled seamless exchanges between the different departments customers and suppliers
        • Roll-out to other applications and corporate adoption
    • 8. Europe Gold Award Migros Bank, Switzerland nominated by Action Technologies, USA Integrator Action Solutions AG
    • 9. Migros Bank, Switzerland
      • Situation
        • Migros Bank is one of 10 leading financial institutes in Switzerland and one of biggest Retail-Banks; multiple contact-points
        • Faced increasing regulatory and risk issues
      • Implementation & Innovation
        • Focused on people-oriented processes (as against the back office core accounting processes).
        • Highly modular approach
        • Focus on difficult human processes initially rather than highly repetitive procedures
        • 23 processes implemented in 81 man days
      • Benefits
        • Business focus on a relationship management-centric strategy
        • NPV over 2 million CHF between 2006 and 2008
    • 10. Middle East-Africa Gold Award PruHealth , South Africa nominated by TIBCO, France
    • 11. PruHealth, South Africa
      • Situation
        • Health insurance company rewards members for a healthy lifestyle
          • A requirement for customer centricity
          • A desire for ongoing product and service innovation
          • A requirement for efficiency improvements from increased regulatory pressure
      • Implementation and Innovation
        • BPM-SOA combination
        • Rich portals for customers and business partners
        • Introduced new process for managing appointments with screening partners, tracking usage and preparing corporate bills
      • Benefits
        • Reduced the training time for new users and optimized resource utilization
        • Membership growth 67% with 5.8% increase in staff during 2008
    • 12. North America Silver Award High Court of the State of Hidalgo , Mexico nominated by Pectra Technology, USA and US Express, USA nominated by Cordys, Netherlands
    • 13. High Court of the State of Hidalgo, Mexico
      • Situation
        • 51 first instance courts and second instance courts, each having numerous individual, complex and manual processes
        • Annual average of 40,000 legal actions
        • Implemented Integral Program of Processes Systematization
      • Implementation and Innovation
        • Judges participated in the process mapping
        • Established portal accessible by citizens, legal parties
        • Creation of a unique process of civil, criminal and family matters
      • Benefits
        • Real time statistics of trials, their ratio and progress status in the criminal legal process.
        • Substantial cost and time reductions
    • 14. US Express, USA
      • Situation
        • Largest privately-owned truckload carrier with over 8,500 trucks and 26,000 trailers
        • Bring together disparate systems of acquired companies
        • Needed integrated solution for various independent trucking entities to bid for each other’s orders.
      • Implementation and Innovation
        • Single View of Exposed Orders in near real-time
        • Fundamental change the way IT thinks of developing solutions
      • Benefits
        • Long term cost reduction in order processing as new trucking entities are added
        • Order processing time has decreased from days and weeks to hours and days
    • 15. North America Gold Award United States Military Entrance Processing Command (US MEPCOM) , USA nominated by Oracle, USA
    • 16. US MEPCOM, USA
      • Situation
        • US MEPCOM processes and qualifies individuals applying for military service in any one of five Armed Services
        • Processes over 1 million records per year and maintains over 60 million current records across all the armed services
        • Existing Enterprise Architecture (EA) too antiquated for increasingly changing environment
      • Implementation and Innovation
        • Adapted to more interconnected, real-time environment
        • Four major projects (total cost was around $40 million) fielded in less than one year - only had to build three new services
        • “ Conducting open heart surgery on yourself with a knife, while running a marathon, where the only training you’ve had was from the discovery channel”
      • Benefits
        • DoD-wide savings estimated over $56 millions (on one aspect alone)
        • Screening down from 3 days to 30 seconds, development spirals 12m to 3m
        • Established an agile and flexible infrastructure, complies with DoD standards and interoperability across all branches
    • 17. Pacific Rim Silver Award Australian Health Plans , Australia nominated by Polonious Pty Ltd., Australia
    • 18. Australian Health Plans, Australia
      • Situation
        • Specialist health insurer providing health plans for temporary residents
        • Objective to reduce operating costs and to stop them rising with sales
        • Database unwieldy, expensive and error prone (MS Access & Spreadsheets)
      • Implementation and Innovation
        • "The person who answers the telephone answers the question"
        • Records retrieved in less than a second and show all claims, historical policies, accounts etc
      • Benefits
        • Up to 60% productivity improvements
        • Over 60,000 Saving in Hours per annum
        • Premium growth of more than 40% over past 4 years
        • Increased customer and staff satisfaction
    • 19. Pacific Rim Gold Award Fullerton India Credit Company Ltd., India nominated by Newgen Software Technologies Ltd., India
    • 20. Fullerton India Credit Company Ltd., India
      • Situation
        • Every branch an independent profit center complemented by centralized operations and policy governance
        • Achieve lean but profit-oriented branches, reduced turn-around-times, lower cost of operations and better customer experience
        • Commercial Mass Market (catering to self employed) and Retail Mass Market (catering to salaried individuals)
      • Implementation and Innovation
        • Commercial lending application out-of-the-box, complete customer tracking, etc.
        • Scaled up to 750 branches in only 18 months
      • Benefits
        • One-of-its kind project in India
        • Substantial process improvement, rapid results, visibility and control
        • Increase in revenue and employee job satisfaction
    • 21. South & Central America Silver Award INMETRO, Brazil nominated by Cryo Technologies, Brazil
    • 22. INMETRO, Brazil
      • Situation: National Institute of Metrology, Standardization and Industrial Quality (INMETRO)
        • Support the accreditation of approximately 300 organizations
        • Aim—strengthen national companies: increase productivity through adoption of mechanisms to improve quality of products, services
        • Approx 800 manually certifications every year
      • Implementation and Innovation
        • Intense participation by the operating team
        • Extremely collaborative on quite complex process
        • Total number of activities reduced by 43% (use of BPMN)
        • Removing many internal review procedures
      • Benefits
        • Using just 0.025% of its annual budget, reduced average time for accreditations by 30%.
        • Substantial improvements in productivity and employee job satisfaction
          • Reduced from 13 months to 9 in the first year (expect that to drop to 6 or 7)
    • 23. South & Central America Gold Award Produbanco, Ecuador nominated by BizAgi Ltd., Colombia
    • 24. Produbanco, Ecuador
      • Situation
        • One of most important financial conglomerates in Ecuador
        • Lack of integration and subjectivity in the approval process
        • Too many manual activities, rework and exception handling
      • Implementation and Innovation
        • All stages performed through a web portal
        • Activities completed in real time
        • 80% applications approved (or rejected) automatically
      • Benefits
        • Increased reputation as the most efficient bank to handle credit applications with new ways of engaging customers
        • Almost all automated processes take less than one day on average
        • Increased revenues and better organizational productivity
    • 25. 2008 Winners
      • Europe
      • Gold Award
      • Migros Bank, Switzerland
      • Silver Award
      • Techspace Aero, Belgium
      • Middle East—Africa
      • Gold Award
      • PruHealth, South Africa
      • North America
      • Gold Award
      • US MEPCOM, USA
      • Silver Award (tie)
      • High Court of the State of Hidalgo, Mexico
      • US Express, USA
      • Pacific Rim
      • Gold Award
      • Fullerton India Credit Company Ltd., India
      • Silver Award
      • Australian Health Plans, Australia
      • South and Central America
      • Gold Award
      • Produbanco, Ecuador
      • Silver Award
      • INMETRO, Brazil
    • 26. Thank you Derek Miers, BPM Focus Layna Fischer, Awards Director

    ×