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InterSystemsEAIv1.doc

  1. 1. InterSystems The Evaluation Report has been prepared and edited by the Evaluation Centre. The content has been validated and checked for accuracy by independent experts © The Evaluation Centre 2006
  2. 2. InterSystems 2 CONTENTS COMPANY AND PRODUCTS OVERVIEW......................................................................................4 INTRODUCTION............................................................................................................................................................4 FOUNDED IN 1978, INTERSYSTEMS CORPORATION IS A US$200,000,000 PRIVATELY-HELD SOFTWARE COMPANY WITH OFFICES IN 22 COUNTRIES AND CORPORATE HEADQUARTERS IN CAMBRIDGE, MASSACHUSETTS. THEY PROVIDE A MARKET-LEADING PLATFORM FOR CONNECTED HEALTHCARE, AND THEIR INNOVATIVE PRODUCTS ARE WIDELY USED IN MOST INDUSTRIES. THEIR CLIENTS INCLUDE TD AMERITRADE, BRITISH TELECOM, CLEVELAND CLINIC, DEUTSCHE BANK, JOHNS HOPKINS, KAISER PERMANENTE, MERRILL LYNCH, PRUDENTIAL INSURANCE CO., SIEMENS, VOLVO, U.S. ARMY, AND THOUSANDS OF OTHER SUCCESSFUL ORGANIZATIONS.....................4 SIMPLY STATED, THE INTERSYSTEMS BUSINESS MODEL IS TO BE A CREATIVE TECHNOLOGY PARTNER THAT DELIVERS INNOVATIVE SOFTWARE TECHNOLOGIES TO ENABLE COMPANIES TO CREATE, DEPLOY, RUN, AND CONNECT APPLICATIONS FASTER............................................4 INTERSYSTEMS ENSEMBLE® ENABLES THE FAST CREATION OF CONNECTABLE APPLICATIONS, AND MAKES IT POSSIBLE TO ENRICH EXISTING APPLICATIONS EASILY WITH A BROWSER-BASED USER INTERFACE, ADAPTABLE WORKFLOW, RULES-BASED BUSINESS PROCESSES (BPM), MESSAGING, EXECUTIVE DASHBOARDS (BAM), WEB SERVICES, AND MORE. ITS ARCHITECTURALLY CONSISTENT DESIGN COMBINES AN INTEGRATION SERVER, DATA SERVER, APPLICATION SERVER, AND PORTAL SERVER INTO A SINGLE, SEAMLESS ENVIRONMENT THAT DELIVERS BREAKTHROUGH TIME-TO-RESULTS...................................................................................................................................4 ENSEMBLE’S OBJECT MODEL, SHARED REPOSITORY, AND DEVELOPMENT ENVIRONMENT PROVIDE A CONSISTENT, UNIFIED VIEW OF THE UNDERLYING SYSTEMS, APPLICATIONS, AND SERVICES IN A SOLUTION – NO MATTER WHAT PLATFORMS, LANGUAGES, DATA MODELS, STORAGE ARCHITECTURES, NETWORK PROTOCOLS, OR OTHER TECHNOLOGIES THOSE UNDERLYING PARTS USE. ENSEMBLE INCORPORATES AN ULTRA- FAST MESSAGING ENGINE AND HIGH-PERFORMANCE AND HIGHLY RELIABLE DATABASE WHICH REDUCES THE COMPLEXITY TYPICALLY ASSOCIATED WITH INTEGRATION PROJECTS ALLOWING SERVICES AND DATA TO BE EASILY ENCAPSULATED INTO BUSINESS PROCESSES.........4 ENSEMBLE’S COMPREHENSIVE AND TIGHTLY INTEGRATED DESIGN MAKES IT IS EASY TO LEARN, USE, AND MANAGE. THE INNOVATIVE TECHNOLOGY IN ENSEMBLE PROVIDES A VERSATILITY THAT ENABLES IT TO ADDRESS THE FULL SPECTRUM OF ENTERPRISE INTEGRATION SCENARIOS INCLUDING:.................................................................................................................................................4 IMPROVING BUSINESS PROCESSES....................................................................................................................................4 LEVERAGE LEGACY APPLICATION FUNCTIONALITY..................................................................................................................4 ALIGN IT ASSETS RAPIDLY WITH FREQUENTLY CHANGING BUSINESS REQUIREMENTS AND PROCESSES ................................................4 MOVE TO A SERVICE ORIENTED ARCHITECTURE (SOA) AT A LOWER COST AND WITH LESS RISK......................................................4 OTHER INTERSYSTEMS PRODUCTS AND SERVICES..............................................................................................................4 FOR COMPANIES THAT NEED AN EXTREMELY HIGH-PERFORMANCE AND ULTRA-RELIABLE DATABASE SYSTEM, INTERSYSTEMS ANSWER IS INTERSYSTEMS CACHÉ®. CACHÉ PROVIDES A RAPID DEVELOPMENT ENVIRONMENT FOR COMPLEX APPLICATIONS ALONG WITH A LIGHTNING- FAST, MULTIDIMENSIONAL ENGINE – UNIQUELY COMBINING A POWERFUL OBJECT DATABASE WITH ROBUST SQL. THE HIGH RELIABILITY OF CACHÉ MAKES IT THE WORLD’S #1 DATABASE IN CLINICAL HEALTHCARE APPLICATIONS..................................................................4 INTERSYSTEMS HEALTHSHARE™ IS THE ONLY SOFTWARE PRODUCT THAT PROVIDES A FAST PATH FOR CREATING ELECTRONIC HEALTH RECORD (EHR) SYSTEMS ON A REGIONAL OR NATIONAL BASIS. THIS IS A COMPREHENSIVE SOLUTION FOR AGGREGATING AND SECURELY SHARING CLINICAL DATA ACROSS MULTIPLE ORGANIZATIONS, AND INCLUDES A COMPLETE DEVELOPMENT ENVIRONMENT FOR CUSTOMIZING SOLUTIONS TO MEET THE REQUIREMENTS OF EACH DEPLOYMENT..............................................................................................4 IN ADDITION, IT HAS AN INDEPENDENT SUBSIDIARY TRAKHEALTH THAT OFFERS THE TRAKCARE HEALTH INFORMATION SYSTEM. THIS REVOLUTIONARY WEB-BASED SOLUTION EMPOWERS HEALTHCARE PROFESSIONALS BY DELIVERING RICH PATIENT-CENTRIC INFORMATION TO EVERY POINT OF CARE. IT IS A SHOWCASE FOR THE MANY BENEFITS THAT INTERSYSTEMS TECHNOLOGIES CAN BRING TO ANY VENDOR OR USER OF ENTERPRISE-CLASS APPLICATIONS. ......................................................................................................................5 MARKET FOCUS ENSEMBLE APPEARS IN SEVERAL ANALYST REPORTS BUT MOST RECENTLY WAS THE MOST VISIONARY OF THE ‘LEADERS’ IN THE QUADRANT IN GARTNER’S ‘MAGIC QUADRANT FOR APPLICATION INFRASTRUCTURE FOR COMPOSITE-APPLICATION PROJECTS’.............................5 THE INTERSYSTEMS CUSTOMER BASE INCLUDES ORGANISATIONS IN THE GOVERNMENT AND COMMERCIAL SECTORS. COMMERCIAL CUSTOMERS AND PARTNERS OPERATE IN A VARIETY OF INDUSTRIES, INCLUDING HEALTHCARE, FINANCIAL SERVICES, TELECOMS, RETAIL AND LOGISTICS..................................................................................................................................................................5 INTERSYSTEMS PROPOSITION TO APPLICATION DEVELOPERS IS THAT THEY SHOULD EMBED ENSEMBLE INTO THEIR APPLICATIONS. BY ENHANCING APPLICATIONS TO CONNECT WITH MULTIPLE SYSTEMS AND PROCESSES, THEY BECOME MORE VALUABLE TO THE END-USER. THIS ABILITY DELIVERS CUMULATIVE VALUE TO APPLICATIONS THROUGH-OUT THEIR ENTIRE LIFE-SPAN AND PROVIDES AGILITY TO THE BUSINESSES THEY DRIVE. ..............................................................................................................................................................5 COMPANY KEY DATA....................................................................................................................................................6 CONTACT DETAILS.......................................................................................................................................................7 2 Audited Evaluation Report
  3. 3. InterSystems PRODUCT DATA...............................................................................................................................8 PRODUCT SUMMARY DESCRIPTION....................................................................................................................................8 PRODUCT TECHNICAL DATA............................................................................................................................................8 TARGET BUSINESS SIZE (BY NUMBER OF USERS)..................................................................................................................8 TYPICAL PRICING (£’000S)...........................................................................................................................................8 AVAILABLE LANGUAGES (IN ADDITION TO ENGLISH)...............................................................................................................8 PRODUCT CATEGORIES.................................................................................................................................................9 KEY SELECTION CRITERIA............................................................................................................................................11 OPERATING SYSTEMS SUPPORTED..................................................................................................................................12 DATABASES SUPPORTED..............................................................................................................................................14 NUMBER OF USERS....................................................................................................................................................15 VERTICAL MARKETS....................................................................................................................................................16 SUPPORT........................................................................................................................................17 IMPLEMENTATION.......................................................................................................................................................17 TRAINING................................................................................................................................................................18 SOFTWARE CUSTOMISATION.........................................................................................................................................19 GENERAL INFORMATION...............................................................................................................................................20 CHANNEL PARTNER STRATEGY................................................................................................21 ALLIANCE PARTNER STRATEGY................................................................................................22 VENDOR MARKETING COLLATERAL.........................................................................................23 3 Audited Evaluation Report
  4. 4. InterSystems Company and Products Overview Introduction Founded in 1978, InterSystems Corporation is a US$200,000,000 privately-held software company with offices in 22 countries and corporate headquarters in Cambridge, Massachusetts. They provide a market-leading platform for connected healthcare, and their innovative products are widely used in most industries. Their clients include TD Ameritrade, British Telecom, Cleveland Clinic, Deutsche Bank, Johns Hopkins, Kaiser Permanente, Merrill Lynch, Prudential Insurance Co., Siemens, Volvo, U.S. Army, and thousands of other successful organizations. Simply stated, the InterSystems business model is to be a creative technology partner that delivers innovative software technologies to enable companies to create, deploy, run, and connect applications faster. InterSystems Ensemble® enables the fast creation of connectable applications, and makes it possible to enrich existing applications easily with a browser-based user interface, adaptable workflow, rules-based business processes (BPM), messaging, executive dashboards (BAM), Web services, and more. Its architecturally consistent design combines an integration server, data server, application server, and portal server into a single, seamless environment that delivers breakthrough time-to- results. Ensemble’s object model, shared repository, and development environment provide a consistent, unified view of the underlying systems, applications, and services in a solution – no matter what platforms, languages, data models, storage architectures, network protocols, or other technologies those underlying parts use. Ensemble incorporates an ultra-fast messaging engine and high- performance and highly reliable database which reduces the complexity typically associated with integration projects allowing services and data to be easily encapsulated into business processes. Ensemble’s comprehensive and tightly integrated design makes it is easy to learn, use, and manage. The innovative technology in Ensemble provides a versatility that enables it to address the full spectrum of enterprise integration scenarios including: • Improving business processes • Leverage legacy application functionality • Align IT assets rapidly with frequently changing business requirements and processes • Move to a service oriented architecture (SOA) at a lower cost and with less risk Other InterSystems Products and Services For companies that need an extremely high-performance and ultra-reliable database system, InterSystems answer is InterSystems Caché®. Caché provides a rapid development environment for complex applications along with a lightning-fast, multidimensional engine – uniquely combining a powerful object database with robust SQL. The high reliability of Caché makes it the world’s #1 database in clinical healthcare applications. InterSystems HealthShare™ is the only software product that provides a fast path for creating electronic health record (EHR) systems on a regional or national basis. This is a comprehensive solution for aggregating and securely sharing clinical data across multiple organizations, and includes a complete development environment for customizing solutions to meet the requirements of each deployment. 4 Audited Evaluation Report
  5. 5. InterSystems In addition, it has an independent subsidiary TrakHealth that offers the TrakCare health information system. This revolutionary Web-based solution empowers healthcare professionals by delivering rich patient-centric information to every point of care. It is a showcase for the many benefits that InterSystems technologies can bring to any vendor or user of enterprise-class applications. Market focus Ensemble appears in several Analyst reports but most recently was the most visionary of the ‘Leaders’ in the Quadrant in Gartner’s ‘Magic Quadrant for Application Infrastructure for Composite-Application Projects’. The InterSystems customer base includes organisations in the government and commercial sectors. Commercial customers and partners operate in a variety of industries, including healthcare, financial services, telecoms, retail and logistics. InterSystems proposition to Application Developers is that they should embed Ensemble into their applications. By enhancing applications to connect with multiple systems and processes, they become more valuable to the end-user. This ability delivers cumulative value to applications through-out their entire life-span and provides agility to the businesses they drive. 5 Audited Evaluation Report
  6. 6. InterSystems Company key data 5 Turnover (UK) N/P Turnover (W) $200m Profit Before Tax (UK) N/P Profit Before Tax (W) N/P Number of Employees (UK) 50+ Number of Employees (W) 550+ Software Marketed (UK) Direct?  Yes No Indirect?  Yes No End User Support Provided by Direct?  Yes No Indirect? Yes  No End User Training Provided by Direct?  Yes No Indirect?  Yes No 7 6 Audited Evaluation Report
  7. 7. InterSystems Contact details InterSystems InterSystems House 70 Tangier Lane Eton Windsor Berkshire SL4 6BB Telephone: +44 (0)1753 855450 Fax: +44 (0)1753 855290 Contact name: Jane Hills Email address: infouk@intersystems.com Website address: InterSystems.co.uk User Group Chairman/Contact Point: +44 (0)1753 829633 6 7 Audited Evaluation Report
  8. 8. InterSystems PRODUCT DATA Product summary description Ensemble is an architecturally consistent integration platform that enables rapid integration and composite application development. Product technical data Name Ensemble First installed (year) 2003 No. of UK sites/new sites last 12 months AOR No. of World sites/new sites last 12 months N/A Current version – date of release v4.0 – September 2006 Target business size (by number of users)  0 – 10  51 – 100  500+  11 – 25  101 – 200  26 - 50  201 - 500 Typical pricing (£’000s) 0 – 10 51 – 100 500+ 11 – 25 101 – 200 26 - 50 201 - 500 Available languages (in addition to English) InterSystems sells its software in 88 countries worldwide and its products are available in multiple languages with Unicode support 8 8 Audited Evaluation Report
  9. 9. InterSystems Product categories 7  Application Brokers/Integration Brokers  Application Development Tools  Application Integration Application Portfolio Management Services  Application Transformers  Application Wrappers  Applications Adaptors Artificial Intelligence Assemblers/Compilers Automated Software Quality (ASQ)  Business Object Development Change Control Management Systems Code Algorithms Configuration Management Tools Conversion Aids  Debugging and Simulation Defect Tracking Documentation Generators  Embedded Application Development Enquiry Languages  Enterprise Application Integration (EAI) Expert System Shells  Integrated Development Environment (IDE)  Legacy Integration  Legacy Systems Analysis and Upgrade  Localisation, Globalisation and Translation  Message Oriented Middleware  Middleware Solutions  Migration and Porting  Model-Driven Development/Case Tools 9 Audited Evaluation Report
  10. 10. InterSystems  Object Oriented Programming Object Request Brokers (ORBs)  Process Modelling  Program Diagnostics  Program Generation  Programmer Toolkits  Programming Aids  Programming Languages  Rapid Application Development (RAD) Report Writers/Generator  Screen Editors  Scripting  Service Oriented Architecture (SOA)  Software Components Software Configuration Management (SCM) Software Licensing Management Source Code Control/Version Control  Testing and Analysis  Text and Coded Editing  Web Services 10 Audited Evaluation Report
  11. 11. InterSystems Key selection criteria 8 Enterprise integration/SOA functionality: application independent? Yes Enterprise integration/SOA functionality: configurable across application? Yes Enterprise integration/SOA functionality: messaging protocols supported Yes – details on request Enterprise integration/SOA functionality: connectors/adaptors/brokers available for proprietary software Yes – details on request Enterprise integration/SOA functionality: development standards supported Yes – details on request Enterprise integration/SOA functionality: languages supported Yes – details on request Enterprise integration/SOA functionality: application framework Yes – details on request Can product operate in a web services environment? Yes Protocol versions supported Numerous, AOR Encryption/security standards supported Common Criteria Level 3, others AOR Integration interfaces supported Numerous, AOR 11 Audited Evaluation Report
  12. 12. InterSystems Operating systems supported  AIX BSD Unix Citrix MetaFrame  DEC OpenVMS  DEC Unix HP MPE/ix  HP-UX IBM z/OS  Linux  Mac OS MS-DOS MVS NeXT Mach Novell Netware  OpenVMS OS/2 OS/390 (MVS) OS/400 Palm Proprietary SCO Unix Sequent DYNIX Silicon Graphics IRIX  Solaris/Sun OS Tandem/HP Non-Stop  Tru64  Unix VM VME 12 Audited Evaluation Report
  13. 13. InterSystems Win32  Windows 2000  Windows 2003 Windows 95 Windows 98 Windows CE Windows ME  Windows NT  Windows Server 2000  Windows Server 2003  Windows XP 13 Audited Evaluation Report
  14. 14. InterSystems Databases supported 8 th 4 Dimension  ADABAS Adaptive Allbase SQL Alterian Amdahl Borland InterBase  Btrieve/Pervasive SQL  CA-Datacom/IMS  CA-IDMS CA-Ingres CA-Jasmine CA-RAMIS  InterSystems Caché Cincom Supra Clipper DataEase  DB2 Dbase Easysoft GemStone HP Allbase/SQL  Informix InterBase 5 Itasca ODBMS Matisse  Microsoft Access Microsoft FoxPro  MS SQL Server 14 Audited Evaluation Report
  15. 15. InterSystems NCR Teradata Objectivity/DB ObjectStore Ontos OODBMS  Oracle Oracle RDB Paradox  Pervasive SQL 2000 POET Praxis Progress Proprietary R:Base 2000 Rapid SQL Red Brick  RPG/400 SQLBase  Sybase Tandem Non-Stop SQL Unicenter UniSQL Versant Vision Vision ODBC Number of users Minimum 1 Maximum 50,000 15 Audited Evaluation Report
  16. 16. InterSystems Vertical markets 99 9 Aerospace & Aviation Agriculture, Farming, Forestry & Fishing Automotive  Banking, Insurance & Financial Services  Business Services (accountancy, law, etc)  Computers & High Technology Construction & Civil Engineering Consumer Packaged Goods  Defence  Distribution & Logistics  Education Engineering & Scientific Food & Drink  Government & Public Sector  Healthcare & Medicine  Hospitality & Travel  Hotels & Catering HR/Employment  Manufacturing Industries  Media & Information Publishing Not-for-Profit Organisations Pharmaceutical & Life Sciences  Real Estate (Property Management) Recreation & Leisure  Retail & Wholesale Safety & Security  Telecommunications  Transportation, Shipping & Warehousing  Utilities (Energy & Water, Oil & Gas) 16 Audited Evaluation Report
  17. 17. InterSystems SUPPORT 10 Implementation Headquartered in Cambridge, MA, but with personnel based in cities around the world, the Worldwide Response Centre provides engineering-level expertise, multilingual, 24 X 7 support for all InterSystems products. The professional application developers and systems engineers who staff the Worldwide Response Centre are each dedicated to the philosophy: "The Client Sets the Standard". This means that clients have control over issue priority and closure, and are asked to give feedback about the quality of support they receive. Clients whom subscribe for Technical Assistance may also log and track the progress of issues by using WRC Direct, InterSystems new Web-based support service 24 hours a day, 7 days a week. 17 Audited Evaluation Report
  18. 18. InterSystems Training 11 InterSystems Learning Services InterSystems Learning Services department offers a variety of educational opportunities to help customers learn and become adept at working with Caché and Ensemble. These include classroom and Web-based instruction, and certification programs.  Hands-on classroom training. InterSystems offers classroom-based instruction for all its products, as well as related technologies such as programming languages and operating systems. Classes are held on a regular basis at one of its local educational centres.  E-Learning Programme. InterSystems e-Learning provides recorded webcasts with full audio and visual components, as well as code samples and hands-on exercises. It allows subscribers to learn at their own pace from the comfort and convenience of their office.  Certification Programmes. Coursework through InterSystems Learning Services can lead to certification as a specialist in a variety of disciplines. Certification provides standardisation measurement of skills, knowledge and applied experience with InterSystems products. Achieving certification is designed to help advance user’s careers and help in the success of their organisation. Local courses in Eton  InterSystems Entrée. This fast-paced one day course uses short lectures and guided examples to introduce developers to some of the features, tools and techniques within the Caché development environment. Topics will include an overview of Caché Unified Data Architecture, creating and extending the Caché Object model, accessing and querying data via SQL and the Caché relational model, use of Caché Server Page (CSP) technology to build web sites, and the use of XML and Web Services. 18 Audited Evaluation Report
  19. 19. InterSystems Software customisation N/A 19 Audited Evaluation Report
  20. 20. InterSystems General information 12 N/A 20 Audited Evaluation Report
  21. 21. InterSystems CHANNEL PARTNER STRATEGY 13 InterSystems recognises that virtually every major integration project calls for implementation services, and it partners with professional services organisations to meet these requirements. InterSystems has always focused on creating software, while not competing with partners who build broader solutions with its technology. Continuing this partnership-based business model, the company’s approach is to utilise the implementation expertise of services specialists and focus its implementation involvement on project architecture and on ensuring that Ensemble is used effectively. Although it is not in the implementation services business, InterSystems says it is committed to the successful implementation of every Ensemble project. It will remain engaged – working with its implementation partner – throughout the integration and deployment process. Ensemble Implementation Partner Programme The Ensemble Implementation Partner Programme is designed to create and support a close working relationship between InterSystems and Ensemble partners. It includes: •Ensemble development software. •Technical support. •Training. •EAI lab. •Website listing – partners receive a profile page on InterSystems’ website that describes the partner’s capabilities and experience and provides other information (e.g. geographic coverage and industry expertise) to help potential user companies identify suitable partners. •Joint sales – partners engage with InterSystems in joint sales calls and other joint selling activities as appropriate. •Sales materials – partners receive access to internal sales materials, such as presentations, as well as brochures and other sales collateral. •Leads – InterSystems will provide partners with leads for implementation service opportunities and partners will provide InterSystems with leads for software sales, as appropriate. • Trade Events – partners join with InterSystems in joint exhibiting at key industry conference and exhibitions as appropriate. 21 Audited Evaluation Report
  22. 22. InterSystems ALLIANCE PARTNER STRATEGY InterSystems recognises that virtually every major integration project calls for 15 implementation services, and it partners with professional services organisations to meet these requirements. InterSystems has always focused on creating software, while not competing with partners who build broader solutions with its technology. Continuing this partnership-based business model, the company’s approach is to utilise the implementation expertise of services specialists and focus its implementation involvement on project architecture and on ensuring that Ensemble is used effectively. Although it is not in the implementation services business, InterSystems says it is committed to the successful implementation of every Ensemble project. It will remain engaged – working with its implementation partner – throughout the integration and deployment process. Ensemble Implementation Partner Programme The Ensemble Implementation Partner Programme is designed to create and support a close working relationship between InterSystems and Ensemble partners. It includes: •Ensemble development software. •Technical support. •Training. •EAI lab. •Website listing – partners receive a profile page on InterSystems’ website that describes the partner’s capabilities and experience and provides other information (eg, geographic coverage and industry expertise) to help potential user companies identify suitable partners. •Joint sales – partners engage with InterSystems in joint sales calls and other joint selling activities as appropriate. •Sales materials – partners receive access to internal sales materials, such as presentations, as well as brochures and other sales collateral. •Leads – InterSystems will provide partners with leads for implementation service opportunities and partners will provide InterSystems with leads for software sales, as appropriate. •Trade Events – partners join with InterSystems in joint exhibiting at key industry conference and exhibitions as appropriate. 22 Audited Evaluation Report
  23. 23. InterSystems VENDOR MARKETING COLLATERAL (NON AUDITED) •Press releases and media coverage – InterSystems.co.uk. •Case studies, white papers, brochures – for copies, email ukmarketinginfo@intersystems.com. 23 Audited Evaluation Report

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