ICS GOALS AND OBJECTIVIES
Goal Desired Outcome Evaluation Follow-up Actions
Improve the •Increase the use of • Unfortunately, no
responsiveness and helpdesk software significant progress
stability of the tools to track has been made toward
College's problems and trends increased use of
telecommunication related to helpdesk helpdesk software
and computing calls. tools to track
environment for •Develop and problems and trends
students, faculty and enhance the virtual related to helpdesk
staff using an help section of the calls.
appropriate ICS Web site that •Additional material
combination of contains instructions has been developed
emerging and proven and tutorials on and posted on the
technologies. basic computer and virtual help section of
•Improve server and software use. the ICS Web site.
network availability •Replace Microsoft More work is needed
to users. Office XP with in this area.
•Improve the stability Microsoft Office • Accomplished:
and security of users' 2003 on college Replaced Microsoft
desktop computers. desktop computers. Office XP with
•Improve online self- •Upgrade Raiser’s Microsoft Office
service Web based Edge software from 2003 on college
help facilities for end Blackbaud to the desktop computers.
users. most current • Accomplished:
version. Upgraded Raiser’s
Move academic Edge software from
computing clusters Blackbaud to the
into a separate most current version.
security partition on • Accomplished:
the College’s Moved academic
network. computing clusters
into a separate
security partition on
Provide leadership •Coordinate the •The Information
and support for the College’s migration Technology Services
implementation of a to the next version (ITS) group in
new Student of the SIS. Richmond failed to
Information System •Encourage the meet milestone dates
(SIS) providing development of in delivery of the next
Internet based self- standard operating version of SIS. The
service capabilities procedures and College did not have
for College written guidelines in access to a working
constituents. all areas database.
• Increase implementing the •Limited progress has
student access to new SIS been made on the
college services by development of
providing access to standard operating
web-based class procedures and
registration and written guidelines in
payment services, all areas of the
academic advising College that have
tools, financial aid implemented the new
award information, SIS.
and academic records.
tools, financial aid
and academic records.
appropriate to enable
students, faculty, and
staff to effectively use
the capabilities of the
Provide leadership •Form an •The Information
and support for the implementation Technology Services
implementation of a group to begin the (ITS) group in
new Administrative process of collecting Richmond failed to
Information System information and meet milestone dates
supporting general defining the scope in delivery of AIS.
ledger, budgeting, and of the project at the The College did not
other financial College. have access to a
requirements of the working database.
• Develop a
to supporting the
•Begin the process of
where appropriate to
effectively use the
capabilities of the
Provide leadership, •Identify projects •Institutional
consulting services, during the Computing Services
and support for the upcoming year and worked with faculty
effective integration work with various to reengineer general
of technology into all departments to computer lab space to
areas of the College’s implement those offer new classes that
operations. projects. allow students to
•Working with install operating
various departments systems, database
and constituency management systems,
groups within the etc. Staff also
College, develop worded with nursing
shared goals for faculty to select
information Personal Digital
technology related Assistants (PDAs) for
projects. use in clinical
Identify and promote •Deliver training to •The Information
appropriate users on the new Technology Services
professional version of the (ITS) group in
development College’s Student Richmond failed to
activities related to Information System. meet milestone dates
the installation, •Deliver upgrade in delivery of AIS.
support, and use of training to users of The College did not
the College’s Microsoft Office have access to a
information 2003. working database to
technology resources. provide training.
•Address work- •Microsoft Office
related information 2003 was
technology training successfully deployed
needs of college on user desktops with
employees related to appropriate training
the introduction of delivered where
new applications and needed.
Provide leadership •Coordinate the •The College’s
and support for the development of the Technology Plan was
College’s information College’s submitted and
technology planning Technology Plan. approved.
processes. •Perform reviews of •All software and
•Make available a software and hardware installation
coordinated and hardware requests were
systematic approach installation requests reviewed and
to the procurement, on a semester basis. processed.
and hardware in the
•Make available a
to the procurement,
support of software
and hardware on
faculty and staff