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  1. 1. Resume Mark Christian Name Mark Christian Address Ringwood, Hampshire UK Telephone H: +44 (0) 1425 470348 M: +44 (0) 7976 136340 Email Availability Available June 25th 2009 – Any Location Considered Links References Click Here Linked In Click Here CV Website Online CV Interim Roles Performed  Programme Manager  Programme Assurance / Programme Office Manager  Business & IT Project Manager  Governance, Risk & Compliance  Integration & Architecture Manager  Product Development Director Industry Sector  Retail Banking Experience  Insurance, Life & Pensions  Investment Banking  Funds Supermarket & Wrap  Marketing & Exhibitions  Software Industry Key Competencies  Delivery  Planning  Self motivated, proactive, dedicated & hard working  Relationship Management, Team building, People development and Mentoring  Performs well under pressure  Effective communicator & motivator  Commercial awareness  Adaptable & dependable Overview Mark is an experienced consultant who has worked in over seven industries in the last thirty years where he has established a track record of mobilising teams to deliver strategic business solutions, migrations, business integration and outsourcing programmes. Mark has as in depth knowledge of programme & project management, CRM Solutions, business intelligence, application development, testing, off-shoring, package software implementation and business process re-engineering. His experience covers a broad range of sectors including Retail and Investment Banking, Life & Pensions, Insurance, Funds Supermarkets, Marketing, Pharma, Exhibitions, Engineering, Shipping, Consulting and Software Vendors. Mark has fifteen years experience of Programme & Project management and is capable of managing programme teams (IT & Business streams) responsible for the analysis, design, development, testing, deployment and support of complex multi-channel business applications. He has a sound knowledge of complex procurement processes having completed RFI, RFP & ITT’s at Marsh, Zurich, Iron Trades Insurance and GMAC. He has experience implementing programme management disciplines and portfolio management tools within organisations. Mark has worked for start-up green field business ventures as well as mergers, Integrations and business closedown programmes with a large HR component. Mark has an extensive knowledge of banking software package suppliers based upon 9 months of research, supplier evaluation and product selection for the launch of a European direct deposit taking bank for GMAC. Mark has deployed or enhanced several Customer Relationship Management (CRM) solutions at companies including LV, GMAC, Reed, Skandia, Reed Exhibitions and LloydsTSB. He has experience of products such as Salesforce, Siebel, Chordiant and Microsoft CRM Dynamics. He is a specialist in collaboration and knowledge management including Business intelligence, collaborative team working and business to business communications. Mark is an effective communicator, who displays decisive leadership in his work. He has proven capability managing and motivating multi-disciplined business & IT project teams on international programmes. He has worked in the UK, France, Germany, Nederland’s, Belgium, USA and South Africa during the last ten years as an interim consultant. 1
  2. 2. Resume Mark Christian Mark is self motivated and enjoys the Team Building aspects of his work and is keen on coaching, mentoring and developing others. He performs well under pressure and has an adaptable delivery. He is experienced with client engagement, stakeholder and supplier management. As a management consultant for Troika, Mark worked on client projects at Nationwide, Zurich & Skandia. At Banking Software Company Fiserv, he delivered current account and mortgage solutions for Egg, Portman & Birmingham Midshires. Mark is a dedicated, versatile, creative and self-motivated professional skilled in programme governance, stakeholder management and strategic planning. Mark has added value to numerous high profile institutions including Lloyds Banking Group, Reed, GMAC, ING Direct, Egg, Marsh, JP Morgan, Lehman Brothers, Daiwa, Reed Exhibitions and Norwich Union. Achievements His achievements include: • Programme Manage the delivery of a strategic International Payments platform for Lloyds TSB deploying Fundtech’s GPP and Pega SI solutions to process International & domestic CHAPS and SWIFT payments. • Building the Asset Management migration solution for JP Morgan’s back office outsourcing programme for Schroder’s • Managed a business process improvement programme for Norwich Union (Aviva Group) • Programme Assurance for Companies including RBS & Reed Exhibitions • Developing an Enterprise & Operational risk solution for Arc Best Practices • Set-up a programme team of 150 to deliver a merger of two Funds Supermarket for Skandia and Old Mutual • Managed outsourcing of Applications Development and support to Cap Gemini/Sogeti for Marsh Insurance • Managed a European wide insurance platform re-design for Marsh • Delivery of Mortgage proposition for Egg • Development of a Mortgage Proposition for ING Direct • Development & Implementation of a Building Society retail banking platform for Portman • Developed a Programme plan for Nationwide to outsource wealth products to Legal & General • Delivered an Insurance call centre to Iron Trades in under 6 months • Delivery of Stakeholder Pensions & Insurance Products for Zurich • Implementation of a Building Society retail banking product for Portman • Managed a business programme for Nationwide outsourcing their Wealth products to Legal & General • Development of European Core Banking platform (ICBS V7) for Fiserv • Delivery of Pensions migration for Liverpool Victoria • Supported the BPR of an Insurance Call centre for LiverPool Victoria • Development of new flexible benefits Credit Card for LloydsTSB Key Skills • Programme & Project Management • Procurement Process • Programme Governance & PMO • Packaged Software Selection • Governance , Compliance & Risk • Customer Relationship Mgmt (CRM) • Operational Risk • Capacity Planning • Regulatory Reporting • Call Centres • Team Building • Estimating • Mergers & Migrations • Resource Management • Knowledge Management & Collaboration • Commercial Tendering Process • Business & Data Migration • Core Banking Systems & Package Selection • Business Intelligence (BI) • Business Test Management • Marketing & Market Research • Outsourcing & Off shoring • Business Analysis • Business & Solution Architecture • Business Process Management (BPM) • Technical & Infrastructure Architecture • Business Process Mapping • Applications Development • Contract Negotiation 2
  3. 3. Company & Experience Overview Company Date Reed Exhibitions April 2009 to Present Lloyds TSB 2008 General Motors Acceptance Credit 2007 Norwich Union (Life) 2007 Troika Consulting 2005 Clients:- Nationwide Building Society Skandia Life Zurich Insurance Marsh & McLennan 2005 ING DIRECT 2004 JP Morgan Chase 2003 Lloyds TSB 2002 Fiserv Europe LTD (Banking Software) 2000 Clients:- Egg Bank Birmingham Midshires Portman Building Society Liverpool Victoria 1999 Norwich Union 1997 Iron Trades Insurance 1992 Daiwa Bank 1990 Lehman Brothers 1986 Hoechst 1984 Brown & Root 1983 Lloyds Register of Shipping 1980 3
  4. 4. Employment Details Reed Exhibitions Programme Assurance Manager Apr 2009 to present Mark took on a three month programme assurance role to set-up a programme office for a £6m 1500 seat global rollout of to twenty one business units in fifteen countries including UK, France, Germany, Italy, UAE, Brazil, US, Canada, Austria. Mark established the programme governance including charters (PID), plans, estimates, budgets at programme level and charters, plans and estimates for each of the underlying seven projects. Mark helped set-up a support function to take-on of support of the Salesforce application and other related Cloudforce applications and solutions developed in-house. Mark drove the introduction of enterprise governance and control including change, environment, configuration and release management into an uncontrolled unstructured environment. Mark prepared the programme for a mid-flight internal audit developing a self assessment process to identify the highest priority risk exposures on the programme. Mark developed a Sharepoint based programme tracking function to help manage the multiple concurrent elements of this international programme ensuring compliance with SOX, COBIT and an internal Programme Methodology based upon MSP. Lloyds Banking Group Programme Manager Aug 2008 to March 2009 Mark took on the implementation start-up phase of an ambitious £33m five year integration programme delivering a new payments platform for the bank. The SOA based solution combined PEGA SI (Smart Investigate) with Fundtech’s GPP (Global Pay Plus) payments engine to deliver International Payments over multiple channels starting with Retail Internet Banking. Mark restructured the programme into ten projects supporting each one through a structured lifecycle blending COTS, traditional waterfall and agile development. Mark hired three experienced senior managers and grew the overall programme team to 50 with up to 100 (staff and suppliers) at its peak. The Programme team were supported by seven suppliers (FundTech, Pega, BankWizard, IBM, TCS, Cognizant & Wipro) based in eight locations within the UK, India, Israel & US. A new reporting process was introduced including Milestone progress reporting, Risk & Issue mgmt, Change Management, Defect Management, Release Management, Environment Management and supplier delivery management. Mark introduced the controls to ensure a quality delivery (on time and budget) while ensuring compliance with internal governance (Risk, Audit, security etc) and external programme reviews (E&Y Project Audit). General Motors Acceptance Credit (GMAC) Programme Manager Sep 2007 to July 1st 2008 Mark was hired by GMAC ITG to initiate a €50m Euro programme to build a Global Banking Platform to enable GMAC to launch a pan-European direct savings bank. The business objective was to capture $100bn in deposits from 10+ million depositors to lower the cost of finance to GMAC’s car leasing and retail loans business. The new banking platform will operate from Germany servicing the needs of the European countries including France, UK, Italy & Spain before being deployed in the US & Canada. Projected costs savings of €175 m over 5 years for Germany & France. Mark built up a team of 25 (10 dedicated and 15 part time staff) to deliver the technology and business aspects of the programme. Initial objective was to run a formal procurement process (RFI & RFP) to select a multilingual / multi-currency internet (direct) banking solution, an outsourced hosting facility and a call centre operation. Seven banking platform suppliers & products (including TCS Banks, Infosys Finacle, SAP, Temenos T24, IFlex Flexcube and Fiserv ICBS) were evaluated and down selected with the help of Gartner & Forrester. IBM was selected as strategic partners to support the programme. SAP was chosen for the General Ledger and Cognos for Business Intelligence. CRM consolidation & Single view of customer solutions researched extensively to support multi-company multichannel consolidation of customer information to support corporate wide marketing initiative. The Programme completed with the appointment of a supplier to deliver a fully outsource BPO service based upon the Finacle product from Infosys. Norwich Union (Life) Marketing Programme Manager May 2007 to September 2007 Mark was hired by Norwich Union to transform the Marketing Communications process and to introduce a new lean business processes based upon workflow and the Documentum document management system to replace the existing marketing financial promotions approvals process. A five month contract to develop the new process, capture requirements, design, develop, test, train & deploy the new business process and document management workflow solution out to 200 marketing & compliance staff based in London & York. Staff redeployment and redundancies resulting from the improved process presented the greatest challenge to productivity. Availability of key staff delayed the project by four weeks. The new process went live in September 2007 and has exceeded business case benefits. Troika Consulting Interim Programme Manager Jan 2006 to May 2007 Nationwide Building Society Mark was engaged as an Interim Programme Manager on a large £20m+ programme to migrate the wealth & protection business to Legal & General. Eight direct reporting project managers and 200+ staff allocated to project. Mark managed this challenging programme for two months, reworked the plan with the Business Sponsor and created a realistic delivery plan that included testing, a component of the lifecycle that had been missing. Key challenges related to working with staff who were being made 4
  5. 5. redundant or re-deployed. Skandia Life Mark was engaged to manage a strategic Programme to merge two fund Supermarkets owned by Old Mutual in the UK (Skandia Multifunds & old Mutual’s Selestia brand). The new combined Funds Supermarket has a 3 year target of £25bn funds under management (500% growth). Marks role was to build up a Programme Delivery team of 130 to lead the delivery phase of the programme. A team of 25 Business analysts and SME’s were hired to capture enhancements required to the Selestia business applications. A team of 10 Architects re-designed the existing applications and introduced an SOA based framework using Tibco BusinessWorks and I-Process (Workflow/BPM) and to develop a single view of customer. This required a major re-development of Siebel CRM to allow it to cope with greater volumes and new wrap/asset mgmt data requirements. A team of 40 developers were engaged to enhance the three tier client server application using Siebel CRM front ending an SQL Server and Objectstar (Huron) databases. The application was adapted to use Oracle Access Manager (single sign-on security) and Thunderhead for image capture and reporting. Over 130 Requirements were captured which resulted in 10,000 man days development and 6,000 man days of testing. This £20m programme will migrate the combined company book of 400k plans (policies) onto the new business platform. Development was carried out by HCL & Old Mutual internal technology team (OMSTA) based out of Cape Town, South Africa where Mark travelled on a frequent basis to oversee and support the local development team. Reporting to the Board Director for Business Change, Mark grew the programme from 20 to over 150 full and part time staff. Total programme budget was £20m with a 12 month phased delivery plan. Mark was responsible for supplier relationship management including the offshore Old Mutual development team based in Cape Town. Mark managed the Programme Management Office (PMO) which included budget tracking and facilitating the Programme Steering Committee chaired by the CEO. Zurich Insurance Mark was hired by Zurich “Openwork” to programme manage six business projects and to implement a release management function into the organisation. Marks role was to deliver Stakeholder Pension and MCOB compliant mortgage application applications. Mark took the programme from the start-up to implementation. He hired, coach, trained and support ten Business and IT Project Managers aligned to business divisions. The role involved developing and deploying a new programme governance process and the introduction of a checkpoint based business development lifecycle (BDLC). Mark moved into a role as Programme Manager responsible for Risk & Compliance. This covered Operational Risk reporting and compliance with FSA regulations including MCOB, ICOB, KYC & TCF. Marsh & McLennan Programme Manager April 2005 to December 2005 Mark was hired by Marsh as Infrastructure Programme Manager in May 2005 to oversee the delivery of three strategic European Programmes with teams based in London, New York and Brussels. Mark’s Programme committed the organisation to a $14m spend over 3 years with 50 staff assigned to the Programme with another thirty seconded from external suppliers. Eurosys Insurance Platform Replacement Mark was responsible for the deployment of a new platform to support the strategic redevelopment of the Eurosys back office insurance application providing fiduciary, billing & time recording to 25 European countries. An ITT was issued to supply the new infrastructure, run the IBM mainframe operation at the Marsh European Data Centre and to provide migration and DR services. Suppliers selected include IBM, Thesaurus, Cap Gemini, Sunguard, Computacenter, Thrupoint & Sogeti. A business case was developed by Mark and following a short review cycle, was approved by 20 signatories before being presented to the chairman of Marsh & McLennan in New York. Implementation Phase postponed until for Q1-2006. $4m budget commitment. Eurotrade UK Deployment Deployment of a new business application Eurotrade to support 1000 concurrent Internet facing web users. Eurotrade provides direct access to Marsh insurance products to its European client base. European Client Profitability Oversee the deployment of a complex messaging business application running. High visibility “corporate compliance” project based out of New York & London. ING DIRECT Programme Delivery Manager September 2004 to April 2005 Mark was hired by ING as an interim Programme Delivery Manager to take on the day to day Programme Management of a £20m Mortgage product development. This was a 15,000 man day IT development with up to 140 staff at its peak making it the largest programme to be undertaken by ING Direct worldwide. Reporting to the Business Change Director, Mark was responsible for day to day running of the Programme including: • Programme Management • Manage Programme Office & Administrators • Build up Programme & Project team from scratch • Responsible for all Programme & Project plans and the mentoring & guidance of business project managers • Maintaining the Programme Risks & Issues register • Developing Testing Strategy with Business & IT suppliers • Quality checking Testing Plans, estimates, scope & approach 5
  6. 6. • Requirements Management & change control • Programme Sponsoring Group (CEO & seven exec directors) • Change, Release & Risk Management • Develop Business Case & write Project Initiation Documents (PID) • Budget - Seek board approval, maintain & provide management reports ( Working closely with Programme Accountant) • Manager RFP, tendering process and 3rd Party Management (Cap Gemini, Experian, Fiserv, HSBC) • Oversee Application Development (internal/external) ensuring robust plans were developed by the suppliers ensure milestones integration with internal ING development & testing plans • Ensure business teams are working effectively with Internal IT & 3rd parties ; Relationship Management • Training & mentoring of Project Managers CV Addendum - Functional Overview Project Type Description Business  Programme governance Programme &  Set-up & manage Programme Office Project  Set-up and facilitate Programme Steering Committees with CEO & Exec Management  Run Programme Management team meetings  Author Programme Initiation Document / Business Case 15 Years  Direct reports from: HR, Marketing, Audit, Compliance, Risk, Legal, Training, Finance, Credit Risk, Facilities, Operations, Call Centre, Sales, Fulfilment, Underwriting, Front Office and IT.  Project Management training to business project managers ( MS Project & Prince 2 )  Budgetary responsibility up to £20M with headcount 140+.  Projects undertaken include: o Core Banking Implementations o Credit Card Implementations o Mortgage & Current Accounts o Client Reporting & BI o Investment Banking Front & Back Office Applications o Insurance, Life & Pensions Application Development o Business Process Re-engineering, Lean & six sigma o BPMS & BPM Implementations o Marketing Intelligence & Lead Management o CRM o Back Office Outsourcing (TPA) Programme • Mark has developed project tracking systems for several Project Offices (ING Direct, JP Morgan Office Chase, LloydsTSB, Norwich Union & Fiserve) Management • Automation using available technologies including Sharepoint, Microsoft, MS Access & Lotus Domino Notes. 6 years • Project Tracking, Risk & Issue Management • Product Selection (including Niku, Artemis, Clarity, KnowledgeCore ) Package • Mark has developed an accelerated selection and implementation solution to address the causes of Selection & slow procurement processes within multi-nationals organisations. Implementation • Based using Sharepoint collaborative portal technology. • Supports the RFI, Discovery and RFP/ITT phases of procurement keeping an accurate audit trail of communications with suppliers using workflow to allocate process tasks to suppliers and client staff. • Automated management reporting using SQL Reporting Services • This technology improves communications between suppliers and internal stakeholders, which speeds up the supplier selection process. • This methodology was developed at the request of procurement firm TPI. • This product utilises the research capabilities of Gartner and Forrester to minimise the risk of an inappropriate product selection • CRM Solution implementation Investment • Programme Managed Skandia Supermarket Programme – Selestia and Skandia Multifunds merger Banking, Asset Investment banking and Asset mgmt experience at JP Morgan, Skandia, Lehman Brothers, Barclays Mgmt & Wrap Global Investors and Daiwa. Total 6 years with exposure to Front, middle and back office. • Experience of commodities, equities, custody, asset management, FX, gilts, bonds, fixed income, 6 years corporate actions, cash, DDA, fund management, investment management, swift payments. • Implementation of EDS Asset Management application and Swift into Lehman Brothers • Implementation of SunGuard Invest 1 into JP Morgan • Managed back-office business process and data migration for Schroder’s to JP Morgan • PM responsible for migrating back office from Bony & Melon to JPM Morgan at Barclays Global Investors. 6
  7. 7. CRM • Mark has been responsible for implementing or enhancing several Customer Relationship Management (CRM) applications at five Companies (LV, GMAC, Skandia, LloydsTSB and four SME 9 years companies) in Asset Mgmt, Retail Banking and insurance clients. • He has evaluated and deploying CRM solutions at several companies (corporate and SME) and has hands-on experience of following products: o (Reed, GMAC & Several SME clients) o Siebel (Skandia) o Chordiant (Lloyds Bank) o Cap Gemini Bespoke CRM (LV+ Insurance) o SME Clients (Siebel on Demand, MS Dynamics, Salesforce) o Microsoft CRM Dynamics V4 (Banking Alliance Group) o SugarCRM (KnowledgeCore, Banking Alliance) o Commence RM V3.5 (Banking Alliance) Retail • Mark has an in-depth knowledge of the Retail Banking software sector in the UK with a good Banking knowledge of the German & French direct banking market Platforms • He has evaluating products from Temenos / T24 Globus, Iflex / Flexcube, TCS / Bancs, Infosys- Oracle / Finacle, and Nucleus 5 years • Marks experience working for Fiserv has given him an insight into retail banking software companies and how to manage them before during and after contract negotiations. • He is co-founder of the Banking-Alliance partnership which is a UK reseller of the C&W banking platform. • Experience - Working for Fiserv banking software vendor: o Regulatory Reporting : Bank of England reporting (Portman) Bundesbank (GMAC) o Current Account modifications to support Building Societies (Portman) o Direct Debits - In and Out (Egg) o CHAPS (Lloyds) o Swift (JP Morgan & Lloyds) o BACS Payments (Egg) o Debit Card set-up & maintenance & FDR Interface (Egg) o Credit Card (Lloyds) o Cheque Handling (Egg) o HSBC Interface (Egg) o Overdraft processing & Fees (Egg & Lloyds) o Loans (Lloyds) o Experian Credit Rating Interface o Credit Card Product Development (Lloyds Bank ) o Internet Banking (Egg & ING) o SEPA Payments (GMAC) Life & Pensions • Pensions Project Manager at Liverpool Victoria (LV+) - Mark ran the Pensions migration project to migrate the Nurse’s Pensions book to a new platform developed in-house by Liverpool Victoria. Using Sapiens RAD methodology and a 4GL running on mainframe technology. • Managed Stakeholder Pension product delivery as part of a programme to introduce new Openwork IFA portal. Business • Process Improvement (CMM, ITIL, Lean, Six Sigma, STP) Process Mgmt Insurance • Insurance – Huon solution deployed at Iron Trades Insurance & Norwich Union (NUD) • Developed enhancements to GI Insurance at LV, Norwich Union & Zurich Off Shore • Offshore Business processes to Germany, India & South Africa while working on projects at LV, JP ITO & BPO Morgan & GMAC • Experience off-shoring, on-shoring, dual shoring with multiple suppliers • Selected by HCL as Global BI Programme Manager for Deutsche Bank October 2007 • Offshore development teams supporting projects at : o Skandia (Cape Town) o JP Morgan (US, India) o Fiserv (Poland, India, US) o Marsh (France) o Iron Trades (India) Governance Mark has a good knowledge of Governance, Risk & Compliance having evaluated and implemented Risk & solutions for his clients. He is familiar with Operational Risk, Enterprise Risk Management and IT GRC Compliance solutions and has run compliance & risk programmes for his clients including Zurich Insurance. Mark is capable of managing the introduction of regulatory reporting, compliance and security auditing for SOX, Basel II, Arrow2, PCI DSS, COBIT & ISO27001. Mark helped set-up a small consultancy specialising in GRC solutions for the financial services industry. This include the following:  Enterprise Risk Management (ERM) – Developed Solutions  Operational Risk Management (ORM or OpRisk) – Developed Solutions  IT Security Basements (COBIT, ITIL, PCI-DSS) using Modulo IT GRC  IT Governance Risk & Compliance 7
  8. 8.  Programme Assurance Assessments & Mid Flight Programme Audits Accounting • Experience implementing, supporting and managing development of interfaces to Oracle GL, SAP Packages GL & Great Plains. Mapping chart of accounts and interface solution architecture carried out. Knowledge • Subject matter expert in the field of knowledge management. Deployed Sharepoint based solutions Management at Skandia, GMAC and Zurich insurance and a number of SME clients. Migration • JP Morgan - Migration Manager for on the $500m Schroder’s programme. Forty applications being Experience adapted/introduced to support back office outsourcing (BPO). Selection of ETL tools. Hired Data Architect and architected a data migration ETL strategy. • Skandia / Old Mutual - Programme Manager on migration programme. Nine direct reports and 140+ staff on large complex multiple merger projects. Hired specialist team of 5 to carry out data migration with evaluation & selection of ETL tools. • Nationwide – Seven Project Managers and 150+ staff migrating all wealth products to L&G Sales & • Responsible for redeveloping (Leaning) the financial promotions process within Norwich Union Marketing cutting time to market in half and reducing costs by 20%. • Developed Lead Generation & Management platform for Lloyds Bank • Developed e-marketing & sales campaigns for SME clients Business • Familiar with activities resulting from business closure or migration including TUPE regulations, Closure European Works Councils, HR practices, communications, asset disposal & regulatory aspects. • Supported the rundown of Iron Trades Insurance prior to merger with an Australian Insurer • Nationwide – Programme manager for migration of wealth products to L&G • Skandia – Supported the closedown of Selestia Supermarket post merger with Skandia SAP • SAP Transaction Banking evaluation at GMAC • SAP General Ledger at GMAC - Interface Analysis & Development • SAP Business Objects Business • Cognos, MS Reporting Services, Warehouse, SAS, Hyperion & Business Objects Intelligence (BI) • Selected by Deutchse Bank as global BI Programme Manager in October 2007 for HCL 10 years • Responsible for selecting and implementing a BI solution for large commercial insurer • Trained DBA with knowledge of DB2, Oracle & five other databases, Data Warehouse and ETL Tools Business Test • Mark has considerable functional & non-functional testing experience having held responsibility for Management testing on ten projects since 1992. • Manage functional testing : UAT Model Office Testing 10 years • Set-up testing teams from scratch • Writing Test Plans • Evaluate, purchase, install & support toolsets (Mercury tools etc) • Project team selection & recruitment • Defect Management, Release Planning & Estimating • Automated Testing – Mercury tools Business • Business Requirements Team Management Analysis o Building and managing large (20+) teams of business & process analysts o Managing the analysis, workshops & delivery of sign-off requirements 5 years o Estimating Effort, reporting progress, quality assurance o Gap Analysis, Develop Target Operating Model o Business Process Requirements & Business Requirements • Requirements Management o Evaluating, selecting and implementing tools - Doors & Rationale Requisite Pro o Linking Requirements Management to Test Management tools (Test Director) o RUP - Use Case driven requirements management o Reporting & Change Management of requirements o Experience of UML requirements capture Account • Pre Sales – Opportunity Research – Secure New Business – Pipeline Management Management • Bids – Pricing – Tendering – RFP’s 4 years • Billing – Invoicing, collection and arrears management Training • MSP – Managing successful Programmes • Prince 2 Practitioner • Management Course – Roffey Park Management Institute • Business Analysis, CMM & Process Design • Business Process Analysis • People Management • 25 IT courses attended 1980-2000 Mark is an experienced interim consultant who has worked within the Financial Services & IT industry for the last twenty five years and has a significant track record in mobilising and brin ging together teams to achieve a solutio n. Mark has in depth knowledge of Programme & Project Management, Application Development, IT Infrastructure, IT Architecture, Testing, Environment Management, off-shoring, package sele ction, procurement, delivery and implementation. 8