BPM Powered By Smart SOA


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BPM Powered By Smart SOA

  1. 1. BPM Powered By Smart SOA Paul Brunet Vice President WebSphere and BPM
  2. 2. Organizations are raising the bar by continuously improving their business processes Optimized and Globalized Dynamic processes Agility and Innovation CIO's top priority over last three years: “Improving Automated Localized Business Processes” and Visible processes Source: Gartner, “Making the Difference: The 2008 CIO Agenda,” Jan. 2008 2
  3. 3. BPM Powered By Smart SOA drives agility and innovation through business processes BPM leverages a strong SOA at the core of BPM: SOA foundation for process flexibility and responsiveness Foundational Extend Transform Adapt End-to-End Dynamically 3
  4. 4. Business and IT Alignment is critical for success Business View Business Process Management SOA Foundation & Infrastructure 4
  5. 5. BPM provides benefits across a broad spectrum of business processes Structured Payments Employee On-boarding Claims Merchandising Simple and Complex and Localized Supply-Chain Globalized Contracts Case Mgmt Unstructured 5
  6. 6. Organizations leverage BPM to address critical business needs Business Needs Common BPM Adoption Patterns “Greater efficiency Process and reduced costs” Automation “Real-time visibility Insight and for smarter decisions Action and actions” “Faster and easier Adapt and Respond response to change” Dynamically 6
  7. 7. Process Automation improves business efficiency and reduces costs Streamline Simplify or business activities eliminate exceptions Improve Business Performance Efficiently manage Ensure consistency manual tasks and compliance 7
  8. 8. Process Automation eliminates inefficiencies and streamlines processes Manual Tasks Information Seamlessly automates manual tasks, IT systems, and information Complements and extends Automated Process current applications Leverages reusable process components IT Systems 8
  9. 9. Extending Process Automation end-to-end increases business value by spanning silos End-to-End Processes Span Silos Straight Through Sales Operations Partners Finance Processing results: Lower costs Reduced cycle time Greater consistency Easier to manage staff Reduce d e associat al nu with ma ns tio interven b y 85 % Source: North American company supply chain process 9
  10. 10. Process Automation requires process integrity to scale for future business needs Best of Both: Flexibility combined with scalability and reliability Businesses live by their Service Level Agreements Automated Processes Accommodate demanding, transaction SOA intensive processes Process flexibility based on SOA-based U.S. fin an Application service cial Application fir proces m Content Human se 1.2 mil s Tasks lio orders n pe second r Source: IBM results for market leading financial services firm. Measured from gateway to order matching engine and back 10
  11. 11. Enabling Insurance “Operations of the Future” Industry Pains Smarter Business Outcomes: Costly and Globally optimized claims process with reduced processing inefficient costs, faster claims cycle times and improved visibility processes $50 million in projected annual savings Why BPM Powered by Smart SOA? Automate processes, reduce manual tasks, reuse assets, and accelerate the pace of change for operational improvements. 11
  12. 12. Insight and Action allows you to capitalize on opportunities and mitigate risks 85% of CEOs Surveyed Require More Insight into their Business Source: IBM Global CEO Study 2008 2008 Mar 3 Mar 10 Mar 17 Mar 24 Mar 31 Fannie Mae Freddie Mac 12
  13. 13. Process Visibility provides customizable, role-based views for faster and smarter decisions Real-time information aggregated Business leaders monitor onto customizable dashboards process KPIs and receive alerts 13
  14. 14. Leverage Insights to continuously improve and optimize your processes Model and Rapidly Deploy Simulate and Change Continuously Optimize Sales Operations Partners Finance End-to-End Processes Monitor, Predict and Act 14
  15. 15. Process Optimization delivers sustainable performance with processes designed for change Client Benefits US Grow top line revenues 15% Insurer Reduced costs by 30% EMEA Reduce TCO by 35% Bank Accelerate acquisitions by 69% EMEA Accelerate time to value 64% Telco Reduce Operating Costs 31% US Reduce costs by 35% Bank Accelerate time to value 80% Source: IBM results from client Business Value Assessments 15
  16. 16. Untapped knowledge and insights are contained in business events all around us Large companies can experience up to 800 Billion business events daily Nearly 4 Trillion RFID events are Over 190 Billion emitted each day emails are sent daily 16
  17. 17. Our Event Driven World An event is: An occurrence or something that takes place E.g.: An airplane lands, a light turns green, sharks swimming at the Baltimore Aquarium A business event is: An event that has relevance to the business E.g.: Text message (Each day more are sent than the population of the world) E.g.: Bank account password change, a website visit, an email offer Business Event Processing: Correlating heterogeneous events together in order to achieve smarter business outcomes E.g.: Marketing Campaign – Attended a seminar – Member of specified Facebook group (11th largest population in the world) – Downloaded a whitepaper E.g.: Energy efficiency (67% of electricity wasted in US) – Person leaving a room – Sensor reading in a home – Weather pattern moving through to reduce waste 17 17
  18. 18. Capture actionable insights from real-time business events Actionable Business Context Complex Event Processing Causality Aggregation Complex Queries + Real-time event visibility Patterns and correlations elevated to business users Event emitters and sources Event pattern detection Correlation analysis 18
  19. 19. Airbus Extends BPM with Business Event Processing Two Key Projects Transport logistics – RFID Asset Tracking Warehouse logistics – Supply Chain optimization Key Business Performance “Improving visibility Business Benefits Indicators is a pre-requisite Visibility to operational Notifications to improve the events ‘Way of Working’ & Event-driven triggers to deliver business signal anomalous issues Operational savings” Exception management Events Errors and action Metrics track business performance – Carlo Nizam, Head of Value Chain Visibility & RFID, Airbus 19
  20. 20. IBM / Airbus Architecture at a Glance SAP & other legacy Enterprise track & trace OAT EDM applications repository WebSphere Business process execution Business Activity Monitoring Process Server WebSphere Business Monitor WebSphere Premises Central Edge (Device configuration & Data Server capture) Winner! OAT Xpress Local Edge (Device control & Data capture) RFID Devices Best RFID Implementation 20
  21. 21. BPM with BEP puts the power of business events in the hands of business users Event Sources Broadest range of event sources Capture Business user interface Filter Massive scalability and speed Alert ! The Power of BPM to respond Respond Business Users BPM 21
  22. 22. Leverage mainframe transactions and events in powerful new ways CICS Event Sources Detect fraud and take action WebSphere Account Business Monitor Transactions Event Streams Authorities Stock Trades WebSphere Business Events WebSphere Process Server 22
  23. 23. Insight and Action enables market leadership Industry Pains Smarter Business Outcomes: Inadequate and Detect and respond to disparate events such costly access to as tampering, adverse reactions, pandemics injectible drugs Optimize resources on-the-fly based on visibility and insights Why BPM Powered by Smart SOA? Leveraged greater visibility and insights to enable a powerful new business model for the healthcare industry 23
  24. 24. Organizations face significant challenges adapting to today's marketplace Change is occurring faster Degree of Change is change making a bigger impact Past Today 24
  25. 25. Organizational Leaders need new tools to Adapt and Respond Dynamically Past Today Expected delays in Leaders today need a executing commands direct response 25
  26. 26. Processes respond faster to changing needs when supported by Agility Enablers Analytics Rules Active Business Process Service Content Selection Management Business Policies Events IBM's BPM Suite is unique in enabling all Six Agility Enablers 26
  27. 27. Agility Enablers deliver the direct response that government departments and agencies need Analytics Rules Policies Modify service Change field Constituent eligibility resource allocation service goals requirements are at risk Direct Deploy Now “Close the gap” between changes and the ability to implement them 27
  28. 28. Policies enable administrators to steer processes “8A” agencies Chapter “C” and “S” get immediate corporations are refund processed monthly For Phone and Web- Empowers departmental based transactions administrators to “take the wheel” Enables administrative-IT joint governance Drives faster change with fewer IT resources 28
  29. 29. Benchmark agility with Key Agility Indicators What is a Key Agility Indicator (KAI)? Quantitative measurement of how quickly and effectively you respond to change What’s Available KAI Benchmark Wizard with 300+ KAIs Thought leadership whitepapers on agility across 10 industries 29
  30. 30. Improving Agility and Market Leadership Industry Pains Smarter Business Outcomes: Aggressive Improve operational efficiency competition in Maximize customer access across multiple channels multiple markets Ease of doing business and delivery of highly personalized services Why BPM Powered by Smart SOA? Adopt BPM and SOA to model, assemble, and deploy reusable business services across the organization 30
  31. 31. IBM's BPM Suite addresses the full range of business process needs Comprehensive set of collaborative, role-based capabilities to continuously optimize business processes and adapt them to rapidly changing needs Model and Rapidly Deploy Simulate and Change IBM BPM Suite Monitor, Predict and Act 31
  32. 32. IBM BPM Suite and Foundational Offerings Now IBM BPM Suite Available! Foundational Offerings: WebSphere Dynamic FileNet Active Process Edition Content Edition Extended Business Event Processing Asset repository for BPM Value Offerings: Collaboration Tools Advanced Analytics Process Accelerators and Adaptors BPM Methodology • BPM Professional Services • BPM Mentoring 32
  33. 33. Accelerate your BPM success with industry accelerators and expertise Healthcare Retail Transportation Government Manufacturing Industry Best Practices Industry Domain Models BPM Methodologies Financial BPM and Industry Expertise Telecom Industry Content Packs Industry Solution Partners Industry Benchmarks Insurance Utilities 33
  34. 34. BPM from IBM Delivers Unrivaled Customer Value # 1 in BPMS market share Market leading products Deep industry Over 4600BPM knowledge and pre-built assets customers in over Largest partner 30 countries and ecosystem growing Global reach and scale 34
  35. 35. Thank You! More information 7 October: http://www.ibm.com/software/info/bpm