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Community Managers to die for - Social Media Week Berlin 2013
Community Managers to die for - Social Media Week Berlin 2013
Community Managers to die for - Social Media Week Berlin 2013
Community Managers to die for - Social Media Week Berlin 2013
Community Managers to die for - Social Media Week Berlin 2013
Community Managers to die for - Social Media Week Berlin 2013
Community Managers to die for - Social Media Week Berlin 2013
Community Managers to die for - Social Media Week Berlin 2013
Community Managers to die for - Social Media Week Berlin 2013
Community Managers to die for - Social Media Week Berlin 2013
Community Managers to die for - Social Media Week Berlin 2013
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Community Managers to die for - Social Media Week Berlin 2013

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Meet Berlin Community Managers to die for: Sophie Hechinger, Silvia Foglia, Severin Matusek, Svenja Goebel and Moritz Vieweg.

Meet Berlin Community Managers to die for: Sophie Hechinger, Silvia Foglia, Severin Matusek, Svenja Goebel and Moritz Vieweg.

Published in: Career, Business, Technology
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  • 1. COMMUNITY MANAGERS TO DIE FOR ! #SmwbMandA #SMWBerlin
  • 2. @_mv @thinksofi @silfoglia @svenjacg @severin07 @uber_berlin @sbootcamp @twago_inside @motortalk @EyeEm #SmwbMandA #SMWBerlin Sophie Hechinger Silvia Foglia Svenja Goebel MoritzVieweg Severin Matusek
  • 3. WHO AREYOU? • What do you do? • For how long? • How big is your community and team?
  • 4. MOST CHALLENGING PART? • Keep everyone engaged, all the time • Localize the product through the community • Make everyone happy • Show correlation between community and growth
  • 5. BEST PART OFYOUR JOB? • Be part of something bigger and helping people • Getting direct feedback from happy users • Bridge industries with users • Deal with users from different nationalities
  • 6. WHAT SKILLS MATTER? • Multitasking • People's skills • Patience • Chief Listening Officer • Diplomacy • Curiosity • Empathy • Creativity and good writing
  • 7. BEST QUALITY... AND WORST SIN? • Being authentic and enthusiastic • Impatience • Empathy • Overstreching • Structure • Overinvolvement
  • 8. HOW SCALABLE IS CM? • Crowdsourcing • Customer Service • Advocates & Ambassadors • Referrals • Give tools to users • Moderate wisely
  • 9. YOU WISHYOU HAD KNOWN... • Communities take time • Communities are a relationship • Be always available • Users are (almost) always right • Louder users are not all your community • Less is more • Your community and company is not going to die if you take time off
  • 10. @_mv @thinksofi @silfoglia @svenjacg @severin07 @uber_berlin @sbootcamp @twago_inside @motortalk @EyeEm #SmwbMandA #SMWBerlin Sophie Hechinger Silvia Foglia Svenja Goebel MoritzVieweg Severin Matusek

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