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Welcome To   AT&T BusinessDirect ®  Portal Training Session <ul><ul><li>The session will take approximately  1.5 hours </l...
AT&T BusinessDirect ® Portal Introduction & Tools Overview David Sins AT&T Training Manager [email_address] Last revised o...
Agenda <ul><ul><li>AT&T BusinessDirect ® </li></ul></ul><ul><ul><ul><li>Our Strategic Vision </li></ul></ul></ul><ul><ul><...
AT&T BusinessDirect ®
AT&T BusinessDirect   Our Strategic Vision <ul><li>To achieve our vision, we are investing in leading-edge technology to… ...
<ul><ul><li>Manage your AT&T services conveniently  via the Web  – Anytime, anywhere via a PC with Internet access </li></...
AT&T BusinessDirect   Description <ul><li>A consolidated, secure, reliable customer extranet that is: </li></ul><ul><ul><l...
AT&T BusinessDirect   Portfolio of Tools <ul><li>AT&T BusinessDirect Portal </li></ul><ul><ul><li>Ordering and Status </li...
 Slide  AT&T BusinessDirect   eXpress Bonding SM <ul><li>Features: </li></ul><ul><ul><li>Automate the service-ordering pro...
AT&T BusinessDirect   AT&T eMaintenance <ul><li>Features: </li></ul><ul><ul><li>Report a trouble and track its resolution ...
AT&T BusinessDirect   AT&T eOrder <ul><li>Features: </li></ul><ul><ul><li>Place service orders for both voice and data ser...
AT&T BusinessDirect   AT&T BusinessDirect Map <ul><li>Features: </li></ul><ul><ul><li>View your network at a glance on an ...
AT&T BusinessDirect   AT&T eBill <ul><li>Features: </li></ul><ul><ul><li>View and analyze your billing data </li></ul></ul...
AT&T BusinessDirect   Performance Reporting <ul><li>Features: </li></ul><ul><ul><li>Monitor your network’s performance and...
AT&T BusinessDirect   Network Management <ul><li>Feature: </li></ul><ul><ul><li>Re-route your toll-free traffic and manage...
AT&T BusinessDirect   Log On Screen 2005 CIO Enterprise Value Award “ AT&T’s BusinessDirect ®  is recognized for leveragin...
AT&T BusinessDirect   Home Page
AT&T BusinessDirect   Tools Page
AT&T BusinessDirect   How to Register <ul><li>You can contact your AT&T Account Team  who will: </li></ul><ul><ul><li>Regi...
AT&T BusinessDirect   Company Administrator <ul><li>A person designated by the Company to perform administrative functions...
Next Steps
Next Steps   AT&T Learning Center <ul><li>Multiple access points: </li></ul><ul><ul><li>“ Training” Section within “Traini...
Next Steps   AT&T BusinessDirections SM <ul><li>Provides support throughout platform and key applications, so customers ca...
Next Steps   Further Assistance <ul><li>AT&T BusinessDirect Center:  1.800.221.0000 </li></ul><ul><ul><li>Registration Iss...
Thank You for Joining Me Today! <ul><li>If you will stay with me a minute, you can download: </li></ul><ul><ul><li>This Po...
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AT&T Board Overview

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  • Changes: Reworded title and bullets to maintain stylistic consistency and focus on end-user. 02/07/2006
  • Changes: Added intro paragraph; reworded title and bullets. 02/07/2006
  • Changes: Minor language tweaks; Is it “For All AT&amp;T Products”? 02/07/2006
  • Changes: Yankee Group paragraph has been moved to the “Register” slide. 02/07/2006
  • Changes: Yankee Group paragraph has been moved to the “Register” slide. 02/07/2006
  • Changes: Minor word changes including “customer” to “you”. 02/07/2006
  • Transcript of "AT&T Board Overview"

    1. 1. Welcome To AT&T BusinessDirect ® Portal Training Session <ul><ul><li>The session will take approximately 1.5 hours </li></ul></ul><ul><ul><li>A copy of the presentation will be available for download at the end of the session in PowerPoint format </li></ul></ul><ul><ul><li>You will be sent a feedback form after the session. Please complete it with as much detail as you can. This helps us improve training and the application itself </li></ul></ul>
    2. 2. AT&T BusinessDirect ® Portal Introduction & Tools Overview David Sins AT&T Training Manager [email_address] Last revised on February 15, 2006
    3. 3. Agenda <ul><ul><li>AT&T BusinessDirect ® </li></ul></ul><ul><ul><ul><li>Our Strategic Vision </li></ul></ul></ul><ul><ul><ul><li>Benefits </li></ul></ul></ul><ul><ul><ul><li>Description </li></ul></ul></ul><ul><ul><ul><li>Portfolio of Tools </li></ul></ul></ul><ul><ul><ul><li>eXpress Bonding SM </li></ul></ul></ul><ul><ul><ul><li>eMaintenance </li></ul></ul></ul><ul><ul><ul><li>eOrder </li></ul></ul></ul><ul><ul><ul><li>AT&T BusinessDirect Map </li></ul></ul></ul><ul><ul><ul><li>eBill </li></ul></ul></ul><ul><ul><ul><li>Performance Reporting </li></ul></ul></ul><ul><ul><ul><li>Network Management </li></ul></ul></ul><ul><ul><ul><li>Log On Screen </li></ul></ul></ul><ul><ul><ul><li>Home Page </li></ul></ul></ul><ul><ul><ul><li>Tools Page </li></ul></ul></ul><ul><ul><ul><li>How to Register </li></ul></ul></ul><ul><ul><ul><li>Company Administrator </li></ul></ul></ul><ul><ul><li>Application Demonstration </li></ul></ul><ul><ul><li>Next Steps </li></ul></ul><ul><ul><ul><li>AT&T Learning Center </li></ul></ul></ul><ul><ul><ul><li>AT&T BusinessDirections SM </li></ul></ul></ul><ul><ul><ul><li>Further Assistance </li></ul></ul></ul><ul><ul><li>Questions & Answers </li></ul></ul>
    4. 4. AT&T BusinessDirect ®
    5. 5. AT&T BusinessDirect Our Strategic Vision <ul><li>To achieve our vision, we are investing in leading-edge technology to… </li></ul><ul><ul><li>Focus on value-added, self-servicing tools </li></ul></ul><ul><ul><li>Empower our customers to manage their telecom resources </li></ul></ul><ul><ul><li>Simplify and redefine our customers’ experience </li></ul></ul><ul><ul><li>Lower their costs </li></ul></ul><ul><ul><li>Generate revenue </li></ul></ul><ul><ul><li>Save time </li></ul></ul><ul><ul><li>Improve our customer’s experience with AT&T tools </li></ul></ul>
    6. 6. <ul><ul><li>Manage your AT&T services conveniently via the Web – Anytime, anywhere via a PC with Internet access </li></ul></ul><ul><ul><li>Improve your productivity </li></ul></ul><ul><ul><li>Improve your speed and accuracy of transactions </li></ul></ul><ul><ul><li>Optimize your network efficiency in real-time </li></ul></ul><ul><ul><li>Reduce your costs </li></ul></ul>AT&T BusinessDirect Benefits AT&T BusinessDirect provides easy access to tools and information that enable you to manage your communication needs better.
    7. 7. AT&T BusinessDirect Description <ul><li>A consolidated, secure, reliable customer extranet that is: </li></ul><ul><ul><li>For businesses of all sizes </li></ul></ul><ul><ul><li>Used for both sales and service tools </li></ul></ul><ul><ul><li>For all AT&T products </li></ul></ul><ul><ul><li>Consistent, intuitive, single look-and-feel </li></ul></ul>
    8. 8. AT&T BusinessDirect Portfolio of Tools <ul><li>AT&T BusinessDirect Portal </li></ul><ul><ul><li>Ordering and Status </li></ul></ul><ul><ul><li>Trouble Tickets </li></ul></ul><ul><ul><li>Account and Billing Information </li></ul></ul><ul><ul><li>Network Management </li></ul></ul><ul><ul><li>Performance Reporting </li></ul></ul><ul><li>AT&T eBonding </li></ul><ul><ul><li>AT&T eBonding </li></ul></ul><ul><ul><ul><li>Ordering and Status </li></ul></ul></ul><ul><ul><ul><li>Trouble Tickets </li></ul></ul></ul><ul><ul><ul><li>Inventory </li></ul></ul></ul><ul><ul><li>AT&T eXpress Bonding SM </li></ul></ul><ul><ul><ul><li>Ordering and Status </li></ul></ul></ul><ul><ul><ul><li>Inventory </li></ul></ul></ul>
    9. 9. Slide AT&T BusinessDirect eXpress Bonding SM <ul><li>Features: </li></ul><ul><ul><li>Automate the service-ordering process for increased productivity and cost-efficiency </li></ul></ul><ul><ul><li>Save time by minimizing the need to track order status and inventory manually </li></ul></ul><ul><ul><li>Receive quick confirmation of transactions </li></ul></ul><ul><li>Key Benefits: </li></ul><ul><ul><li>Rely on up-to-date inventory and status information </li></ul></ul><ul><ul><li>Take advantage of the XML standard by sending orders through the B2Bi Gateway </li></ul></ul>Customer Orders Services 1 Microsoft Excel Spreadsheet Attachment Via Email 2 XML Gateway 3 XML B2Bi Gateway 4 AT&T Ordering System 5
    10. 10. AT&T BusinessDirect AT&T eMaintenance <ul><li>Features: </li></ul><ul><ul><li>Report a trouble and track its resolution quickly and conveniently </li></ul></ul><ul><ul><li>Benefit from automated tests </li></ul></ul><ul><ul><li>Launch circuit tests yourself, check your inventory of circuits or toll-free numbers, check circuit alarms, and communicate with AT&T technicians using real-time logs </li></ul></ul><ul><ul><li>Re-route toll-free calls in near-real time during emergencies, holidays, etc. </li></ul></ul><ul><ul><li>Generate reports on a current or historical basis </li></ul></ul><ul><li>Key Benefit: </li></ul><ul><ul><li>Save time, verify inventory and minimize your downtime </li></ul></ul>
    11. 11. AT&T BusinessDirect AT&T eOrder <ul><li>Features: </li></ul><ul><ul><li>Place service orders for both voice and data services through a single, intuitive tool </li></ul></ul><ul><ul><li>Check order status anytime </li></ul></ul><ul><li>Key Benefits: </li></ul><ul><ul><li>Enjoy faster order processing and order fulfillment </li></ul></ul><ul><ul><li>Minimize ordering errors </li></ul></ul>
    12. 12. AT&T BusinessDirect AT&T BusinessDirect Map <ul><li>Features: </li></ul><ul><ul><li>View your network at a glance on an electronic map of the world and get underlying detail at the click of a mouse </li></ul></ul><ul><ul><li>View your inventory at the site and network level across AT&T services </li></ul></ul><ul><ul><li>Receive proactive notifications and perform many functions – all in one place </li></ul></ul><ul><li>Key Benefit: </li></ul><ul><ul><li>Work more efficiently by executing multiple tasks with a single tool </li></ul></ul>
    13. 13. AT&T BusinessDirect AT&T eBill <ul><li>Features: </li></ul><ul><ul><li>View and analyze your billing data </li></ul></ul><ul><ul><li>Make inquiries and request billing adjustments </li></ul></ul><ul><ul><li>See your payment history and pay your bills online </li></ul></ul><ul><ul><li>Deduct charges you question from your current amount due while AT&T researches and resolves your inquiry </li></ul></ul><ul><li>Key Benefits: </li></ul><ul><ul><li>Control access to and display of your billing information </li></ul></ul><ul><ul><li>Pay your bills conveniently and securely </li></ul></ul><ul><ul><li>Manage costs by analyzing your billing data </li></ul></ul>
    14. 14. AT&T BusinessDirect Performance Reporting <ul><li>Features: </li></ul><ul><ul><li>Monitor your network’s performance and utilization in near real-time </li></ul></ul><ul><ul><li>Obtain call details on your toll-free calls, including the phone numbers of those who are not connected successfully </li></ul></ul><ul><li>Key Benefit: </li></ul><ul><ul><li>Gain insight into your network usage </li></ul></ul>
    15. 15. AT&T BusinessDirect Network Management <ul><li>Feature: </li></ul><ul><ul><li>Re-route your toll-free traffic and manage your dedicated voice services in real-time </li></ul></ul><ul><li>Key Benefits: </li></ul><ul><ul><li>Optimize network performance in real-time </li></ul></ul><ul><ul><li>Hands-on control over your network </li></ul></ul>
    16. 16. AT&T BusinessDirect Log On Screen 2005 CIO Enterprise Value Award “ AT&T’s BusinessDirect ® is recognized for leveraging information technology to significantly improve the customer experience…”
    17. 17. AT&T BusinessDirect Home Page
    18. 18. AT&T BusinessDirect Tools Page
    19. 19. AT&T BusinessDirect How to Register <ul><li>You can contact your AT&T Account Team who will: </li></ul><ul><ul><li>Register you </li></ul></ul><ul><ul><li>Help you select or engage your Company Administrator(s) </li></ul></ul><ul><ul><li>Help you choose the right tools </li></ul></ul><ul><ul><li>Help you specify the correct Customer Account Numbers to register (Account Numbers, Master Customer Numbers) </li></ul></ul>AT&T BusinessDirect ® has been recognized by the Yankee Group for providing customers with the strongest online support and service experience in the industry, demonstrated the highest overall level of product integration, provisioning, tools, and feature support.
    20. 20. AT&T BusinessDirect Company Administrator <ul><li>A person designated by the Company to perform administrative functions related to AT&T BusinessDirect, such as: </li></ul><ul><ul><li>Creating a profile for each user </li></ul></ul><ul><ul><li>Adding/deleting names from an authorized users list </li></ul></ul><ul><ul><li>Adding/deleting Tools from user profiles </li></ul></ul><ul><ul><li>Resetting passwords whenever necessary </li></ul></ul><ul><ul><li>Accepting the Terms and Conditions on behalf of the Company </li></ul></ul>
    21. 21. Next Steps
    22. 22. Next Steps AT&T Learning Center <ul><li>Multiple access points: </li></ul><ul><ul><li>“ Training” Section within “Training & Site Support” </li></ul></ul><ul><ul><li>businessdirecttraining.att.com </li></ul></ul><ul><li>Multiple learning tools: </li></ul><ul><ul><li>Live Web Seminars </li></ul></ul><ul><ul><li>Recorded Web Seminars </li></ul></ul><ul><ul><li>Self-paced Courses (Tutorials) </li></ul></ul><ul><ul><li>Quick Tours </li></ul></ul><ul><ul><li>Job Aids </li></ul></ul><ul><ul><li>Related Documentation </li></ul></ul>
    23. 23. Next Steps AT&T BusinessDirections SM <ul><li>Provides support throughout platform and key applications, so customers can get their questions answered seamlessly and stay focused on their work </li></ul><ul><ul><li>Real-time assistance is available Monday–Friday, 8am–8pm ET </li></ul></ul><ul><ul><li>You can always search our extensive FAQs to find help at anytime </li></ul></ul>
    24. 24. Next Steps Further Assistance <ul><li>AT&T BusinessDirect Center: 1.800.221.0000 </li></ul><ul><ul><li>Registration Issues </li></ul></ul><ul><ul><li>Expired Ids and Passwords </li></ul></ul><ul><ul><li>Company Administrator Issues </li></ul></ul><ul><ul><li>Technical Questions </li></ul></ul><ul><ul><li>Using the Application </li></ul></ul>
    25. 25. Thank You for Joining Me Today! <ul><li>If you will stay with me a minute, you can download: </li></ul><ul><ul><li>This PowerPoint Presentation </li></ul></ul><ul><li>Please fill-out the feedback questionnaire that we will send you. Your input will be truly appreciated! </li></ul>

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