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Can You ReallyManage the Cloud?                  to ask when selecting a solution                  to monitor your Cloud.C...
“The winners will be the companies thatunderstand how the cloud makes new offersand products possible. Some will find that...
The Race to the Cloudthe last five years have seen a revolutionary shift when it comes to operating technology infrastruct...
Availability and Performance MonitoringHow do you provideperformance andavailability acrossthe entire ITinfrastructure tha...
Availability and Performance Monitoringno matter that Agility-as-a-Service is getting all the attention, the basics are th...
Availability and Performance Monitoring“One of the key things about virtual environmentsis that you no longer have individ...
Availability and Performance MonitoringAnd for good measure……1.    What do you really monitor, and how do you look beyond ...
Event Management and AlertingHow can you help meaddress problemsbefore they impact myend users (i.e. whatare all these sys...
Event Management and Alerting“Rising complexity of applications and businessservices are forcing IT to think and managedif...
Event Management and Alerting“A 99.9% IT infrastructure uptime metricdoesn’t matter when business applications areunavaila...
Event Management and AlertingAnd for good measure……1.    Can you suppress events that don’t need to be seen?2.    how do y...
Infrastructure VisibilityHow can I get a real-time, end-to-endview of the servicesI am providingonce everything isvirtuali...
Infrastructure Visibility“More than ever, we need to know where thingsare. Discovery and tracking of assets andapplication...
Infrastructure VisibilityAnd for good measure……1.    What information can be displayed in your dashboard, and how can i cu...
Dynamic Resource ManagementHow can you helpmitigate the complexityand manage the risksassociated with ourdynamic resources...
Dynamic Resource ManagementServer consolidation, virtualization, and Cloud technologies are now part ofdoing business.this...
Dynamic Resource Management“The rate of change in these environments and thedegree of resource sharing of these environmen...
Dynamic Resource ManagementAnd for good measure……1.    how do you manage virtual resources and give me the visibility to m...
Datacenter InsightHow can you transcend ITsilos to provide me withthe information neededto make operationaland strategic p...
Datacenter Insight“Whether your goal is to improve operationalefficiencies, or to provide new services, you needto capture...
Datacenter InsightAnd for good measure……1.    how can you help me build a comprehensive real-time model with automated    ...
How hard is itto really makeall this work?Can You Really Manage the Cloud? 5 Burning Questions to Ask   ShaRe thiS!   22
Bonus Round“IT will play a critical role in businesstransformations. If you’re going to change whereyou operate to include...
Bonus RoundAnd for good measure……1.    how many different products do you require to get all this functionality?2.    Was ...
Resources     Want to hear how Zenoss is today delivering Cloud management solutions at     scale for the leading Cloud pr...
AuthorsFloyd Strimling, technology evangelist, ZenossFloyd Strimling is a technology evangelist at Zenoss, who enjoys crea...
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Can You Really Manage the Cloud? 5 Burning Questions to Ask When Selecting a Solution to Monitor Your Cloud

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The last five years have seen a revolutionary shift when it comes to operating technology infrastructure with the advent of virtualization and Cloud Computing. What was once a vision of IT -as-a-Service is now rapidly becoming a reality as IT organizations are now responsible for
driving innovative change while offering more and more services at the utmost level of reliability.

In order to meet these challenges head-on, enterprises and service providers are finding they need a new approach when it comes to managing and monitoring their end-to-end environment. Using expensive, brittle, legacy tools does not enable the responsiveness required by business stakeholders and customers.

The point of this eBook is to offer you a guide as you search for a way to manage the Cloud. Based on our experience working with some of the most innovative companies in the world who are effectively and efficiently managing Cloud Computing and highly virtualized infrastructures,
we offer the following list of questions to guide you as you select a cloud management solution.

No matter if you are thinking of going to the Cloud at some point or building one as we speak, we hope that these questions help you make the best decision possible when it comes time to take your IT management system to the next level.

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Transcript of "Can You Really Manage the Cloud? 5 Burning Questions to Ask When Selecting a Solution to Monitor Your Cloud"

  1. 1. Can You ReallyManage the Cloud? to ask when selecting a solution to monitor your Cloud.Can You e d bY Manage the Cloud? 5 Burning Questions to Askp R eS e n t Really ShaRe thiS! 1
  2. 2. “The winners will be the companies thatunderstand how the cloud makes new offersand products possible. Some will find thatlower prices are possible if IT costs drop from15 percent of the operating budget to 1 percentor less. Others will find whole new ways to servecustomers and create markets.You do not want to be the CIO or CTO whois being asked, ‘Why can’t we do what ourcompetition is doing?’ You want to be the oneforcing competitors to answer that question.” – dan Woods, Forbes Can You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 2
  3. 3. The Race to the Cloudthe last five years have seen a revolutionary shift when it comes to operating technology infrastructure with the advent of virtualization andCloud Computing. What was once a vision of it-as-a-Service is now rapidly becoming a reality as it organizations are now responsible fordriving innovative change while offering more and more services at the utmost level of reliability.in order to meet these challenges head-on, enterprises and service providers are finding they need a new approach when it comes to managingand monitoring their end-to-end environment. Using expensive, brittle, legacy tools does not enable the responsiveness required by businessstakeholders and customers.“If our management techniques are stuck in medieval times, how do we expect to ever truly reap the rewards of “dynamicIT?” It’s $!*%&^. We never will. We can put all the VMware in the world all over our environment and without the ability toAUTONOMOUSLY manage it, it will always suck. Why? Because it will always come down to the lowest common denominator–the ultimate point of failure–a person’s ability to make the right decision at the exact right time and execute it perfectly.” — Steve duplessie, enterprise Strategy Groupthe point of this ebook is to offer you a guide as you search for a way to manage the Cloud. based on our experience working with some of themost innovative companies in the world who are effectively and efficiently managing Cloud Computing and highly virtualized infrastructures,we offer the following list of questions to guide you as you select a cloud management solution.no matter if you are thinking of going to the Cloud at some point or building one as we speak, we hope that these questions help you make thebest decision possible when it comes time to take your it management system to the next level.thanks,Josh duncan and Floyd StimlingZenoss – the Cloud Management CompanyCan You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 3
  4. 4. Availability and Performance MonitoringHow do you provideperformance andavailability acrossthe entire ITinfrastructure that isbehind the Cloud?Can You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 4
  5. 5. Availability and Performance Monitoringno matter that Agility-as-a-Service is getting all the attention, the basics are the basics– but now more than ever, it’s all connected.applications, servers, storage, and network resources are so dependant on each otherthat the smallest of changes can ripple through the environment causing severeconsequences both downstream and upstream.Can You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 5
  6. 6. Availability and Performance Monitoring“One of the key things about virtual environmentsis that you no longer have individual pieces of adata center but an integrated environment thatis now behaving holistically. The cloud is just anextension of that.” – daniel heimlich, it business edgeCan You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 6
  7. 7. Availability and Performance MonitoringAnd for good measure……1. What do you really monitor, and how do you look beyond the numbers? a. networking devices – routers, switches, firewalls? b. physical servers? c. environmental controls? d. how about operating systems and applications? e. Storage devices?2. What about legacy event management systems that you aren’t quite ready to get rid of yet?3. how easy is it to create custom integrations for old or new devices?4. do i have to deploy any agents?Can You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 7
  8. 8. Event Management and AlertingHow can you help meaddress problemsbefore they impact myend users (i.e. whatare all these systemstelling me)?Can You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 8
  9. 9. Event Management and Alerting“Rising complexity of applications and businessservices are forcing IT to think and managedifferently. We have moved from a few applicationsvia browser based applications through N-tiercomposite applications to applications which arehighly integrated across multiple tiers (Data center,clouds, all kinds). In a world of integrated businessservices we need to manage from the top down.” – eveline Oehrlich Senior analyst, infrastructure & Operations Forrester Research, inc.Can You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 9
  10. 10. Event Management and Alerting“A 99.9% IT infrastructure uptime metricdoesn’t matter when business applications areunavailable, end-users are dissatisfied and no oneknows the true state of the IT infrastructure whenthey need to know it.” – david Williams, GartnerCan You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 10
  11. 11. Event Management and AlertingAnd for good measure……1. Can you suppress events that don’t need to be seen?2. how do you handle complex events that need to be transformed before they are processed?3. What about automatically solving problems when a known event is received?4. how can i alert my team when there is a real issue that needs to be addressed?5. how about integrations with ticketing systems such as Remedy?6. how can i take this to the next level and automate my response based on a set of policy definitions – [so i can run my business the way i want]?Can You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 11
  12. 12. Infrastructure VisibilityHow can I get a real-time, end-to-endview of the servicesI am providingonce everything isvirtualized and isconstantly moving?Can You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 12
  13. 13. Infrastructure Visibility“More than ever, we need to know where thingsare. Discovery and tracking of assets andapplications in real time is more important thanever: As configurations can be easily changedand applications easily moved, control of the datacenter requires complete visibility. Configurationmanagement systems must adapt to this newenvironment.” — Jean-pierre Garbani Forrester Research, inc.Can You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 13
  14. 14. Infrastructure VisibilityAnd for good measure……1. What information can be displayed in your dashboard, and how can i customize?2. how about limiting the infrastructure view depending on your role in the organization (multi-tenant access)?3. Can you let me see how all my devices are performing based on a location or custom group?4. What about business service views that show an end-to-end view of all the devices making up a service?5. Can you “show me” where the system issue is located and easily explain how this impacts my business?Can You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 14
  15. 15. Dynamic Resource ManagementHow can you helpmitigate the complexityand manage the risksassociated with ourdynamic resources?The future may be cloudy,but my operations betterbe clear, or the lightningwill rain down.Can You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 15
  16. 16. Dynamic Resource ManagementServer consolidation, virtualization, and Cloud technologies are now part ofdoing business.this means that resources that used to be deployed once and then managedare now constantly shifting.the only way to manage this type of environment is to be aware of exactlywhat’s happening in real-time.if you have to take a blade server offline, do you know what applications andservices will be impacted?Can You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 16
  17. 17. Dynamic Resource Management“The rate of change in these environments and thedegree of resource sharing of these environmentsmakes a continuous self-discovered understandingof configuration essential to the ability to assureinfrastructure and applications performance.” — bernd harzog analyst at the Virtualization practiceCan You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 17
  18. 18. Dynamic Resource ManagementAnd for good measure……1. how do you manage virtual resources and give me the visibility to manage how my resources are assigned?2. how can you help me troubleshoot and alert when dynamic changes negatively impact my performance levels (for example, a vMotion into an improperly configured resource pool) before there is a customer impact?3. how can you help me manage Cloud resources such as amazon eC2? VMware vCloud?4. What about integrated devices such as Cisco UCS?5. What’s coming next? how easy will it be for you to integrate with it? [prove it: give a recent example where you rapidly integrated with a new technology]6. What about business service views that show an end-to-end view of all the devices making up a service?Can You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 18
  19. 19. Datacenter InsightHow can you transcend ITsilos to provide me withthe information neededto make operationaland strategic planningdecisions (I needInsight, not ReportingRegurgitation)?Can You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 19
  20. 20. Datacenter Insight“Whether your goal is to improve operationalefficiencies, or to provide new services, you needto capture, understand and use all of your data –analytics must be core to your thinking. The valueis not in any specific analytic algorithms, nor inhaving everyone become an expert in statistics;it’s in leveraging analytics and analyticapplications for specific business goals.” – dennis Kennelly, ibMCan You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 20
  21. 21. Datacenter InsightAnd for good measure……1. how can you help me build a comprehensive real-time model with automated dependencies of my entire datacenter?2. now – how can you help me analyze all this information? What information do you provide to help make fine-tuning decisions on a daily basis for my teams managing physical, virtual, and Cloud infrastructures? What about in-depth insights in order to make intelligent it-as-a-Service strategic planning decisions?Can You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 21
  22. 22. How hard is itto really makeall this work?Can You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 22
  23. 23. Bonus Round“IT will play a critical role in businesstransformations. If you’re going to change whereyou operate to include other countries, if you’regoing to take your product into adjacent industrymarkets, you need technology to give you the scaleand connectivity to reach those markets and workwith new customers in an effective way.” — Mark Mcdonald GartnerCan You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 23
  24. 24. Bonus RoundAnd for good measure……1. how many different products do you require to get all this functionality?2. Was the product built by system admins (and when was the original product written, anyway? this century)? Can it be configured by command line? Can you extend the data capture, the screens, provide your own integrations?3. Can you touch and do everything before you buy?4. how fast can you get it up and running?5. how does the product scale [prove it: provide an example where product is running at Enterprise scale]?6. What are my deployment options?7. Can you offer multi-tenant deployments?8. how can you help enable local management with centralized oversight (for dispersed geographic locations)?9. Can this solution adapt to my business, or does my business have to adapt to the product?Can You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 24
  25. 25. Resources Want to hear how Zenoss is today delivering Cloud management solutions at scale for the leading Cloud providers in the industry? Learn more here.Other Resources“Cloud don’ts”: advice to avoid Wasted investment, dan Woods, ForbesGrow Up! the new World Of Managing it Stuff, Steve duplessie, enterprise Strategy Groupa Growing Challenge, data Management and the Cloud, arthur Cole, Forresterthe importance of information delivery in it Operations, david Williams, Gartner Research.11 predictions for 2011, eveline Oehrlichthe Cloud technology Challenge, Jean-pierre Garbanipredictive analytics is Within Your Reach, denis Kennelly, ibMCan You Really Manage the Cloud? 5 Burning Questions to Ask ShaRe thiS! 25
  26. 26. AuthorsFloyd Strimling, technology evangelist, ZenossFloyd Strimling is a technology evangelist at Zenoss, who enjoys creating, debating,and following technology trends with the goal of making them a reality. Floyd’sunique background spans both hardware and software environments with experiencein Cloud Computing/autonomic Computing, datacenter automation, Virtualization,networking and Security.Josh duncan, product evangelist, ZenossJosh leads product Marketing at Zenoss and is an active blogger on the topic ofinfrastructure and cloud monitoring on the Zenoss blog. Josh has spent the last 13years working for technology companies like dell, bank of america, and accenture,implementing and setting technology direction. While at bank of america, Josh wasresponsible for enterprise architecture, and worked on the initial shared infrastructureand grid computing efforts.COnneCt With ZenOSS:p R eS e n t e d bY ShaRe thiS! 26
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